MOnarch; Flight Delay Compensation. What can CAA do

TomLikesSausages

There are many post about Monarch Flight delay compensation. I have subscribed to one of these. As Monarch do not reply apart from an acknowledge. is it possible to complain to the CAA. How do you take this action and what powers do they have. I was looking at an alternative step to going through the Courts although I appreciate this make take longer.

HitAndMiss

I thought the CAA had more "Teeth"on this subject. Is there an E Mail address for the CAA and what documentation would they require. Surely they can advise what is considered to be extraordinary circumstances which I though was generally meant to be restricted to Strikes, Bad Weather. Ash Cloud and anything similar. Not everyday occurances. like defective parts.

Martin85

We had considered contacting the CAA. I thought that they would be able to rule what was an extraordinary circumstance beyond the airlines control as it seems it is very vague what is and is not covered. Has anyone taken this course with the CAA and what was the result.

Magic_Moments

We have written to CAA this weekend with full details of our claim together with copies of any replies received from Monarch, asking them if there is anything they can do or for their guidance. Our original claim was submitted 3 months ago. We will wait and see what kind of response we received. we are sure it will be more helpful and quicker than Monarch

Vauban

Magic_Moments wrote: »

We have written to CAA this weekend with full details of our claim together with copies of any replies received from Monarch, asking them if there is anything they can do or for their guidance. Our original claim was submitted 3 months ago. We will wait and see what kind of response we received. we are sure it will be more helpful and quicker than Monarch

Really? Are you sure you are sure? The CAA has told me I should expect to wait months rather than weeks for it to investigate the circumstances of my complaint. From what I hear, it's largely supportive of the airlines anyway.

There is only one way you'll have justice. And if you're not prepared to test your convictions in court, then you have no option but to walk away.

BillLucas

We wrote to the CAA at the end of last week seeking their help and/or guidance. We are waiting a response. Once it is received we will post it on this forum. we appreciate it may take a few week to get even an acknowledgment

harry911

asked the caa 3 months and also0 emailed monarch but neither have replied ,so it looks like legal advice

fubar4164

Hi there

Originally complained to Monarch in 2010, revived the claim last November, resubmitted all documents to them twice in November & December on their own forms.

Had an acknowledgement email, and last week (after some 2 mths) an update saying they're looking at my claim and will send another holding email in a month's time.

Emailed the CAA 2 weeks ago and got an auto acknowledment. Looks like this will take forever either way.

CAA email is passengercomplaints@caa.co.uk

Good luck

The_Wingco

I returned Monarch's complaint forms in early December by Special Delivery and have not even had the courtesy of an acknowledgement.

PLR3R

I had a Monarch flight delayed in December 2009. Monarch refused compensation in January 2010 on the grounds that they did not accept the EU ruling. I resubmitted claim forms and all necessary documentation in November 2012 once the EU ruling was ratified. The flight was delayed for technical reasons and Monarch actually admitted this. We had a further delay the following day when snow closed Gatwick for about 4 hours. Monarch have now refused my claim saying the crew were out of hours because of the weather and this was an exceptional circumstance when I have absolute proof that it was technical problems which grounded the aircraft and overhoured the crew. I have given them a further week's grace and told them if they do not compensate me I shall go to the Small Claims Court (on the advice of the Which legal team-they also told me the wording for this letter) I have e-mailed the CAA today with all the details but with so many complaints I cannot see their being of great help in the short term

BillLucas

I have today received an E Mail response from the CAA saying they would expect to respond to my complaint about Monarch in about 4 weeks. I have even got a reference number which I must quote at all times, which is more than Monarch ever give. They requested I send them copies of all correspondence to/from Monarch which were sent/received by letter/E Mail. If their resonse time is correct it will be infineately quicker than Monarch.