MOnarch; Flight Delay Compensation. What can CAA do

NicksTheMan

It appears to me that the CAA have been inundated with complaints about the flight delay compensation issues. They seem to have washed their hands of any claims that state extraordinary circumstances siding with the airlines. Surely they must be able to compile a list of what is and is not extraordinary circumstances even after referring back to the EU courts of Justice. Cracked windscreens are a constant issue so there must be a time when this issue is not an extraordinary circumstance. How long does it take to repair a cracked windscreen on an aircraft by experts. Obviously longer than Auto Glass take repairing a car windscreen. On a serious note surely it is time for the CAA to go back to the EU court to get some clarifications rather than not been able to advise the hundreds and hundreds of people that are lodging complaints with them .

111KAB

NicksTheMan wrote: »

It appears to me that the CAA have been inundated with complaints about the flight delay compensation issues. They seem to have washed their hands of any claims that state extraordinary circumstances siding with the airlines. Surely they must be able to compile a list of what is and is not extraordinary circumstances even after referring back to the EU courts of Justice. Cracked windscreens are a constant issue so there must be a time when this issue is not an extraordinary circumstance. How long does it take to repair a cracked windscreen on an aircraft by experts. Obviously longer than Auto Glass take repairing a car windscreen. On a serious note surely it is time for the CAA to go back to the EU court to get some clarifications rather than not been able to advise the hundreds and hundreds of people that are lodging complaints with them .

There is a CAA list. Cracked windscreen replacement is not an EC as it is a technical issue - they take around 24 hours to fix due to glue curing time.

Magic_Moments

Surely with the increasing number of reports of Monarch only offering 50% of the claim for flights delayed between 3 and 4 hours is something the CAA should be investigating urgently. It is point of law not a issue of interpretation like Extraordinary circumstances. Is here a hot line to CAA that does not go through the automated reply loop. Does anyone know if the CAA have taken any action regarding this 50% offer which clearly seems to be wrong or is it just on a pile on outstanding queries where the CAA are just playing lip service. What the CAA here for if they do not give a verdict on this point. That aside I am still waiting to Monarch to respond to my claim.

Mark2spark

Well people need to report them and then see if anyone also wants to take the CAA to task over inaction.
Once we have at least 12 posters confirming they have reported to the CAA I'll certainly write them a letter and ask them what they are doing about things.

Fatback

7 hr delay on a monarch flight and they are claiming exceptional circumstance because the airport security insisted on screening a part - which took 4 hrs!!! taking the !!!!

Ich_2

7 hr delay on a monarch flight and they are claiming exceptional circumstance because the airport security insisted on screening a part - which took 4 hrs!!! taking the !!!!

If true they are probably correct as they will have lost their ATC slot and could only re-apply once they were ready to go. If it was a busy time, anywhere on route, the additional time is not unusual

Martin85

I wrote to the CAA 4 weeks ago about Monarch only sending me 50% of my claim as the delay was between 3 and 4 hours . I have asked them if this is included anywhere in the EU ruling. So far no response. I have also written to Monarch asking for details of where I can find where is says claims can be reduced by 50% except in the long distant flights. Again no reply just the normal computerised acknowledgement. At this stage I am reluctant to go to court but have not ruled it out in the future when I have seen the result of a few court cases.Has anyone else had a response to the 50% reduction in their claim

BillLucas

Has anyone received a response from the CAA yet, with an answer and have they come down in favour of the complainant or do they always side with the airline. Are they really interested in this subject and are they trying to avoid getting involved. What do they perceive as being extraordinary circumstances.

PaulPonting

I am still waiting to hear from the CAA about the reduction of our claim by 50% for a delay of over 3 hours but under 4 hours. I have noticed a number of other people have written on the Monarch flight delay forum about the same subject. Has anyone received a response from the CAA on this issue yet. Have any other airlines taken this tact.

MalvernMan

An 8 hour delay from Malaga to Birmingham... Monarch claim exceptional circumstances due to problems with the outbound aircraft which was rerouted to Cardiff. I understand that this is not valid as an exceptional circumstance, but Monarch seem to have the brass neck to sit it out. Hs anyone yet taken tem to a small claims court?