Alitalia have cancelled my flights!

jpsartre

I think it's just 3 different people having the same problem. Not unlikely if Alitalia has dropped a route altogether.

laurae

Im not the OP but have the same email and same problem

BristolStu

Caz3121 wrote: »

Are you the OP?

There appears to be 3 different user names answering as the OP!

Believe me there will be more than 3 people affected. The majority will be complaining on Italian messageboards as it's an Italian airline. The whole route has been scrapped.

lewroll

I am no expert on this subject but believe that you have a right to alternative flights and that they DO NOT have to be with Alitalia or their partners - it is up to them to sort the problem out for you because they chose to cancel your flights.

BristolStu

Cheers Lew, I have not received a phone call back from them yet. I guess they will drag it out for as long as possible.

wxuk

Hi Guys, my flight is cancelled by them as well! what a nightmare!
I called them that they said the direct flight from rome to beijing is not operating any more, so we have to choose an indirectly flights via Amsterdam or Moscow. If they cannot fly to beijing, can I ask reroute to Hong Kong instead?

wxuk

BristolStu wrote: »

Cheers Lew, I have not received a phone call back from them yet. I guess they will drag it out for as long as possible.

yes, it really worries me, the lady answered my call sounds she does not care at all, keep saying she can send me refund.

I think they changed their mind on the fares we paid.

wxuk

Flight cancellation



Flight cancellation notice to Alitalia passengers pursuant to Regulation (EC) N. 261/04

1. Applicability

The following rules shall apply:

A. in the event of the non-operation of a flight which was previously planned to be operated by Alitalia and in which at least a place was reserved

B. in respect of Alitalia flights departing from an airport in the European Union, and flights operated by Alitalia departing from an airport in a third country to an airport in the European Union (unless you received benefits or compensation and were given assistance in that third country)

C. on condition that you have a confirmed reservation on the flight concerned

D. only to passengers traveling:
not free of charge or at a reduced fare not available directly or indirectly to the public
with tickets issued under a frequent flyer programme or other commercial programme by an air carrier or tour operator
E. when Alitalia is the operating carrier of the flight concerned pursuant Regulation EC 261/2004 of the European Parliament and of the Council of the European Union


2. Rules for Compensation and Assistance

If your flight is cancelled, Alitalia, in addition to an explanation concerning possible alternative transport, will offer you the following assistance:

I. A choice between:
reimbursement within seven days (in cash, by electronic bank transfer, bank orders or bank cheques or, with your signed agreement, travel vouchers and/or other services) of the full cost of your ticket, at the price at which it was bought, for the part or parts of the journey not made, and for the part or parts already made if the flight is no longer serving any purpose in relation to your original travel plan, together with, when relevant, a return flight to the first point of departure, at the earliest opportunity; or
re-routing, under comparable transport conditions, to your final destination, at the earliest opportunity; or
re-routing, under comparable transport conditions, to your final destination at a later date at your convenience, subject to availability of seats.
II. In addition, Alitalia will offer you, free of charge:
meals and refreshments in a reasonable relation to the waiting time; and
two telephone calls, telex or fax messages, or e-mails; and
in the event of re-routing in connection with your cancelled flight, if the reasonably expected time of departure of the new flight is at least the day after the departure as it was planned for the cancelled flight:
(i) a hotel accommodation in cases:
- where a stay of one or more nights becomes necessary; or
- where a stay additional to that intended by you becomes necessary; and
(ii) a transport between the airport and place of accommodation (hotel or other).
III. Moreover, except when:
you are informed of the cancellation at least two weeks before the scheduled time of departure; or
you are informed of the cancellation between two weeks and seven days before the scheduled time of departure and are offered re-routing, allowing you to depart no more than two hours before the scheduled time of departure and to reach your final destination less than four hours after the scheduled time of arrival; or
you are informed of the cancellation less than seven days before the scheduled time of departure and are offered re-routing, allowing you to depart no more than one hour before the scheduled time of departure and to reach your final destination less than two hours after the scheduled time of arrival; or
Alitalia can prove that the cancellation is caused by extraordinary circumstances which could not have been avoided even if all reasonable measures had been taken.
you are entitled to compensation as follows:
EUR 250 for all flights of 1 500 kilometres or less
EUR 400 for all intra-Community flights of more than 1 500 kilometres, and for all other flights between 1 500 and 3 500 kilometres
EUR 600 for all flights not falling under (a) or (b) of this paragraph
When you are offered re-routing to your final destination on an alternative flight as described above at paragraph I. (b) or (c), and the arrival time of the re-routed flight does not exceed the scheduled arrival time of the flight originally booked:
(a) by two hours, in respect of all flights of 1 500 kilometres or less; or
(b) by three hours, in respect of all intra-Community flights of more than 1 500 kilometres and for all other flights between 1 500 and 3 500 kilometres; or
(c) by four hours, in respect of all flights not falling under (a) or (b) of this paragraph,Alitalia may reduce the compensation described above by 50%.

For the above purposes, "final destination" means the destination on the ticket presented at the check-in counter, or, in the case of directly connecting flights, the destination of the last flight; alternative connecting flights available shall not be taken into account if the original planned arrival time is respected.

The assistance described above will apply without prejudice to any rights you may have under applicable law (including EU Directive 90/314 on package travel) to further compensation, although any such assistance granted may be deducted from any such further compensation.

This Notice is required by Regulation EC 261/2004 of the European Parliament and of the Council of the European Union.

[Upon your request, Alitalia will give you in written form the contact details of the national designated body for the enforcement of the Regulation EC 261/2004 in any particular case. Such body for flights departing from an Italian airport is ENAC (Ente Nazionale per l’Aviazione Civile), located in Rome, Viale del Castro Pretorio, 118 – 00185 / ITALY].

richardw

lewroll wrote: »

I am no expert on this subject but believe that you have a right to alternative flights and that they DO NOT have to be with Alitalia or their partners - it is up to them to sort the problem out for you because they chose to cancel your flights.

Lewroll is correct. https://forums.moneysavingexpert.com/discussion/3070460

miduck

wxuk wrote: »

Hi Guys, my flight is cancelled by them as well! what a nightmare!
I called them that they said the direct flight from rome to beijing is not operating any more, so we have to choose an indirectly flights via Amsterdam or Moscow. If they cannot fly to beijing, can I ask reroute to Hong Kong instead?

No, a reroute would need to be to/ from the same places. They may allow you to change as a goodwill gesture, but you have no legal right to it.