Add your feedback on energy supplier M&S Energy

imported_jac

Hi burgesst. The same happened to me. M&S said I needed to get the meter changed first. I wondered whether to ask them if they would honour the offer if I did this as I applied whilst it was still available.
Jackie

LuSiVe

I'm a bit confused now ... left my meter readings on the phone line on swap day, but logging into my M&S Energy account now gives me ...

The M&S website does not display SSE accounts, please visit the SSE website - www.sse.co.uk - to view your accounts.

And all my info has disappeared ... the account numbers etc were previously there but have gone now.

Huh? Anyone else had this?

billn

LuSiVe wrote: »

I'm a bit confused now ... left my meter readings on the phone line on swap day, but logging into my M&S Energy account now gives me ...

The M&S website does not display SSE accounts, please visit the SSE website - www.sse.co.uk - to view your accounts.

And all my info has disappeared ... the account numbers etc were previously there but have gone now.

Huh? Anyone else had this?

I have done the same as you and now all account info has gone from the website, I have tried ringing the for the last hour but all call centres are closed due to staff being given important information.

I will keep trying as I want to know if they got my opening meter readings.

Stompa

LuSiVe wrote: »

I'm a bit confused now ... left my meter readings on the phone line on swap day, but logging into my M&S Energy account now gives me ...

The M&S website does not display SSE accounts, please visit the SSE website - www.sse.co.uk - to view your accounts.

And all my info has disappeared ... the account numbers etc were previously there but have gone now.

Huh? Anyone else had this?

Yes, same here. But if you go to the SSE site as suggested, you can log in there. Still no indication that they've got my meter reading though.

LuSiVe

Yeah, nor mine. :-/

billn

I have just got through on the phone and given my meter readings to a person not a machine, the readings I gave to the machine 3 days ago had not been registered.

Have gone on M&S energy site and it is still the same (not able to see anything) I then went on the SSE site and can log in using M&S log-in password etc. all the details are there although there is no mention of M&S and no tariff details, you can enter your meter readings on there.

LuSiVe

There's still no way for me to enter the readings on there. I'll try and speak to a human tonight (which number did you use?) as I really need to get this recorded so I can get a refund of my British gas credit ...

Stompa

Thrifty_Thelma wrote: »

Does anyone know if the Dec 14 fixed pricing costs are going to be changed from the fix & save Sept 14 offer?

Prices have now appeared, and for my usage it's an increase of 7.8%.

billn

I used 0800 917 0718 and ignored the options, eventually you will be put through to a person

merlin1

Its a 25 minute wait but I got through and the lady gave me my code for the online access over the phone