Ovo Energy Reviews: Give your feedback

Consumerist

Ratty-of-Rugby wrote: »

. . . and for this reason I have chosen to stay with Ovo for a second year as the difference with the cheapest is only £150.

Only £150?

For most, that would be an attractive saving. It would seem that peace of mind doesn't come cheap.

[Deleted User]

I arranged a switch to ovo around the 18th may. They got the cancellation cut off date wrong and e mailed me to say that it was wrong. I decided to cancel within the new cut off date, I had an e mail back saying I couldn`t cancel, I rang up and the girl said that I could cancel. Today I received an e mail asking for meter readings

What a shower!!! absolutely shambolic. Now I will be looking out for a direct debit being lodged with my bank

I wouldn`t touch them with a barge pole after this fiasco

pennineman

Had no problems with OVO until they installed smart meters. Now their website shows that I have NEVER submitted meter readings to them (oh yes I have). And also now they have stopped debiting my account monthly as I agreed with them. So, shambolic changeover to smart metering maybe? Not happy. Am looking elsewhere now . . .

katejo

pennineman wrote: »

Had no problems with OVO until they installed smart meters. Now their website shows that I have NEVER submitted meter readings to them (oh yes I have). And also now they have stopped debiting my account monthly as I agreed with them. So, shambolic changeover to smart metering maybe? Not happy. Am looking elsewhere now . . .

If I had completed my switch to Ovo, I would have rejected the Smart meter option due to already reading complaints on MSE.

JJ_Egan

They are nagging me to have a smart meter answer is no.
Waiting for the next generation that can swap suppliers easily .

[Deleted User]

I had to escalate to a formal complaint and that did a bit of good, at least they rang me but still tried to claim a direct debit a few days ago. I await the ombudsman as I am in no mans land at the moment

katejo

I think my erroneous transfer process is going through. Have been away for the past few days but have a letter from my previous provider to say that my DD has been set up again at least for gas. I will ring them about it on Tuesday. No sign of any attempt to take a DD by Ovo and no emails either.

ahannafo

I have been using OVO for almost a year. The provide fairly clear billing (but be careful to read all he details - as I have only just found out that I have not been charged for electricity for almost a whole year!) and an easy way to manage your monthly payments online. However, have been disappointed recently to receive an e-mail saying they set me up with the wrong gas discount and my charges will be going up - this with no explanation of what the discounts are or are changing to.
There were also issues with my electricity meter - which they and I were aware of. It has taken them 7 months to finally send me an electricity bill - they are now expecting payment for a whole year of electricity over the next 2 months - financially painful and kind of defeats the point of trying to spread payments evenly as monthly debits through the year.
For these reasons I would say that I am pretty dissatisfied with their customer service and am making plans to switch. Thanks to Martin's Cheap Energy Club, this is nice and easy to do!

bullshot

Been with them for 6 months now and they are a breath of fresh air after my previous supplier Scottish Power.They send reminder emails every month 1 week before they want meter readings, I supply them on their ' oh so easy' to use app or website .I get a statement/bill a few days later.I made an error last month entering the readings , ( entering 1 number incorrectly.....doh!) I called them straight away and they answered the
phone in under 3 minutes and amended the reading for me....Wow!!! Reckon I will be staying with them , best service I have ever had from a utility supplier.

[Deleted User]

another ovo problem and I am glad I cancelled my switch to them. I sent an e mail reading into my present supplier. Ovo had sent a meter reader out and the put in an `actual` but incorrect reading 400 units higher. I guess they didn`t get down on their knees to read the meter. That reading has caused problems now, just sorted by my present supplier. Another bit of paper to add to my formal complaint against ovo. They should not have sent a reader out as I had cancelled