Ovo Energy Reviews: Give your feedback

Consumerist

JenDRJ wrote: »

. . . the only blip I had was EDFs incompetence during my switch, failing to agree on my final readings.

I was with them for a few years and they were great whilst I was with them.

In my experience, Ovo are just as good at making up their own readings when you leave them. My advice would be to check the hand-over readings and don't forget to "apply" for your credit to be refunded. There have been reports that they can be rather s-l-o-w at refunds.

Dave_66

Initially I was quite happy with OVO, then unfortunately they started asking for an increased direct debit even though I was significantly in credit. They wanted to increase my direct debit from £82 to £130 (even though the £82 was based on figures for the previous 12 months consumption). Very stubbornly and ungratiously they eventually shifted down to £90 per month with a very impolite warning that if it needed to be increased again there would be trouble! Ever since the increase in the direct debit they have not given me an online statement showing any usage. As a consequence of this I am now, according to them, over £600 pounds in credit, so at least the interest is mounting up. They are now recommending that the correct level of direct debit should be £82 a month, but they have made no effort to adjust it!

Consumerist

I suggest you take meter readings and work out what the true state of your account is. In the early spring you should aim for a zero balance so if you really are £600 in credit then you might want to ask for a refund - or their justification for not refunding your credit.

On the other hand, 3% net is not a bad return for savings these days. It rather depends on whether you have other more expensive debt which could be paid off with your refund.

JJ_Egan

Ovo My Account and ask for a refund its very simple .

amberrye

Compared to other energy suppliers, Ovo has been like a breath of fresh air.


Shortly after emailing a query I received, within 10 minutes, a reply - not a standard generic email, but an individual reply. Any questions I have subsequently emailed have been answered promptly.


I am not used to this, with other energy companies failing to reply or sending a standard "we will respond within 5-10 working days" etc and never getting a response.


Great level of customer service. Exemplary. Thank you Ovo! I am happy to have switched to them just for the customer service.

rhodes1968

I left OVO to go with Extra Energy. What a mistake! They take ages to get back to you, unlike OVO. Also, they miss-sold the deal, as they said that I would get a monthly bill / statement, like I did with OVO. Now, they say I will get possibly two bills a year, but at least one bill.

amibovvered

Has anyone else opted for statements on demand? I had an email confirming my choice in December and have given them meter readings on 1 Jan, 1 Feb and 1 Mar. They still persist in using estimated readings and the statement supposedly generated by my reading of 1 Mar was only done a few days ago. I've emailed them twice complaining but had no response.

victor2

amibovvered wrote: »

Has anyone else opted for statements on demand? I had an email confirming my choice in December and have given them meter readings on 1 Jan, 1 Feb and 1 Mar. They still persist in using estimated readings and the statement supposedly generated by my reading of 1 Mar was only done a few days ago. I've emailed them twice complaining but had no response.

I've been using it for several months. Once I enter readings, I get a statement a day or two later.
On the OVO site, under "My Profile" it indicates how your statements are generated. You could always try switching the statements on demand setting there - to off then on again?
In the past, I've been able to discuss things with them through their web chat, but lately I've noticed that hasn't been available.

julieade

I've been with Ovo since April 2014 and have just renewed on their Better Energy All Online tariff for another 12 months. They didn't come out a the cheapest on the CEC, but for me were the best with no exit fees and a company that after the last 12 months experience I trust. Sainsbury's energy would have been cheaper, but I didn't want to go with BG by the back door. I've found the Ovo team to be very helpful, friendly and the website is really easy to navigate. They fitted a smart meter for me for free just before Christmas and even though I know you "can't fatten a pig by weighing it!" it is nice to see what I'm using as I use it, and it can persuade me to turn down the thermostat a bit! The idea of having a DD payment in reserve may be a pain for some but as previously mentioned by many Forumites, you don't get 3% interest in many banks these days, certainly not from only £1 upwards!

raff456

We switched over from EDF to OVO. We had our smart meters installed on 01/04/15. Our account is fully online via their website. Switch over had a hiccup as EDF system had our account in debit not credit with gas; but we are PAYG and payment is in advance. This was correctified through a phonecall. But wasn't happy about the fact EDF fault but I as the customer was marked up for it. Proving a hurdle in swapping over to OVO. Quite happy at present; but hopefully this won't change. We'll see. Will comeback to thread at a later date.