Add your feedback on energy supplier Scottish Power

Zonnie

Hi all new here, my partner is receiving threatening letters from SP at her address. She has prepayment meters for both gas and electric, and has no debt and tops up both meters at the same time. We believe that when she switched her gas payments (apparently they received the electricity payments!)may have continued to go to her previous supplier, who have to date not forwarded the payments. Is there any way of finding out who the previous supplier was? The sites I have visited only seem to allow you to search for the current supplier . Any help would be greatly appreciated.

Many thanks
Ronnie

Scotlands_Lite

Ronnie


Try the contact details on the uSwitch.com website under the following menu headings...


uSwitch.com › Gas & electricity › Guides › Who is my supplier? - uSwitch.com Gas and Electricity


'Quote'


Who supplies my gas?


If you're wondering "who is my gas supplier?" you can call:
Meter Number Helpline on 0870 608 1524.


(Please note that calls to this number cost 7p per minute plus
your phone company's access charge.)

If you're wondering "who is my gas supplier?" you can call
the Meter Number Helpline

The Meter Number Helpline will also be able to help you find
your MPRN number. Your MPRN, or 'Meter Point Reference Number'
is a way of identifying the unique gas supply to your property.


You will be able to find it on your gas bill, but if you've
just moved in and don't yet have a bill you can call the number
above. Your gas MPRN will be between six and ten numbers.

matwalaboy

Currently with BG on an all electricity energy 7 standard plan - and the bill comes out to roughly 65 a month - doing a simple check on the comparison tools suggests the bill should be ~50 so thats a saving of 15 a month or 180 a year - if I moved to Scottish Power - so a decent saving indeed, but the reviews and complaints about them makes me worry.

I am wondering if there are other better service providers for an all electricity energy 7 (day-night differential billing) that I should possibly consider.

JohnBUK

I would not advise SP OR Extra Energy. See the thread for EE elsewhre on the forum.

I applied to move to SP in September 2015 having been with them four years ago and was then very happy with them. I was asked for last readings for Electricity in September and was told gas would be following. Gas still has not moved as of 11 January so I rang SP this morning. I explained the problem before having a heated discussion with a young lady who kept telling me that I should contact EE. After several times pointing out that it was their job to contact EE I asked when they contacted EE and so she checked up. She stated that they had contacted EE but as they had not replied I should contact them. I asked her if they just ignored EE if they did not answer and she decided that perhaps they should chase them up.

I suggest to every power utility that they should just ignore requests to transfer by SP in future as SP will never follow up if they get no answer!!!

fergual2

Been battling with SP for 6 months. Takes minimum 1 hour to get connected on customer line. Takes 1 hour each time with customer rep put on hold, talk, put on hold etc.
One rep said policy was not to give out name and would only give me employee number and also refused to let me talk to supervisor.
I see other threads saying they are the worst rated and I can well believe it.
I am in credit with these jokers and expect it will be many, many months before I see my money.
Join them at your peril (you have been warned)

Scotlands_Lite

Have you tried the direct complaints line number (0800 040 7005) which, for me, normally goes to the supposed dedicated call centre in Liverpool.


Took me 17 months to get my 3 figure credit refund and in the end all it took was to get a advisor who actually understood how to properly process this thru the new billing system. At times you wonder if half the problem is that the staff aren't sufficiently trained on the new software!


Certainly they're not authorised to give out more than their first name / employee number and the so-called supervisor is no more than a glorified call centre floor walker who certainly wont talk to you.


If you haven't already done so, suggest you point out how badly they're failing their own Enquiry / Complaints Charter and if they don't process your refund within 10 working days then go straight to the Customer Service Directors Support Team (this is stage 3 of the Charter) in the strongest possible terms Cc'd to all the Senior Managers / Directors Board contacts you can find online.

miserable_ol_so_n_so

Scotlands_Lite wrote: »

Took me 17 months to get my 3 figure credit refund ...........

Hello. You are entitled to interest at the rate of 8% (the rate applied by County Courts) on the outstanding sum from the date it became payable to the date it actually arrived. Send them the demand for this amount and mention that it is due to you and you hope this will be remitted within 14 days. Mention that if they need extra time, they should ask for a specific date of extension and if it is reasonable, it will be granted. Mention that you would like to resolve this amicably but if you do not get a reply or there is no agreement for an extension, you will reluctantly be taking this matter to Court as a last resort. Send it by letter, recorded delivery. Keep copies of all correspondence. If no joy, take them to court. You can do this online. If enough people take this action, eventually someone will take heed.

Scotlands_Lite

Under normal circumstances (a concept seemingly alien to SP most of the time) in my case I would have fully agreed with what you say, but on this occasion the problems were complicated by a faulty All/day meter (that only took 14 months to replace from the point of my initial fault log with SP) so the final credit repayment was something of an unknown target.


Let's just say that based on my own calculations, including all the relevant variables, I was more than happy with the figure their billing system finally spat out!


Since that happy day when everything with the SP world was right...my meters, my balance, my bills, my single online account...in 3 short months they've managed to (re)screw my account (I now have 2 instead of 1 and neither works nor reflects the property supply) and my bills / balance are once again so much drivel.


Now I just pay them to the nearest £ each month based on my own readings, so my balance is effectively zero, and I phone in the readings to a Complaints Handler and force them to add them to the correct account notes for future reference.


For anyone looking for a recommended supplier I'll say it again - AVOID SCOTTISH POWER LIKE THE PLAGUE

prosaver

been with then for years
the cheapest in my area 71 pound a month for a 2 bed house and have heating on like a hotel does

junglie846

Scottish Power have been nothing but appalling since I first moved in to the house. Despite contacting them with readings the day I got the keys, over 2 months ago nothing has been done to implement the changes to the tariff I have repeatedly requested. They haven't even bothered to register the electricity in my name despite many phone calls to them over the last 2+ months. Disappointing is an understatement. As soon as I can switch supplier i will be doing so - however until Scottish Power actually action what they promised 2 + months ago then ' the system does not allow you to switch supplier'. Appalling doesn't even begin to cover it...... I can't wait to switch to a company that actually delivers the most simplest of tasks...