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Greetings Programs,
I recently joined Experian CE, in order to get an upto date view of my credit score. I found 2 default notices from Scottish Power one from 2007 and another from 2008. I contacted SP today and spoke to a nice lady, the lady then proceeded to tell me that SP actually owe me £280 and they have been updating my credit report incorrectly. :mad:
I was then told I would receive the owing money and confirmation that I owe nothing. I also asked them to remove the 2 defaults and to confirm this in writing. Can any of you loverly people advise me on a course of action for compensation, as this has caused me no end of trouble with getting loans and credit for years, and to finally find out that the fault was not even mine. This has left me truely flaberghasted.:eek:

imho

Just filled the online form for the Energy Ombudsman about the trouble i am having with SP. I must have called them over 15 times since March and as nice as the call center staff are nothing gets fixed. I owe them money as my direct debit from beginning of Nov is £00 and then they put the electric as £00.I just want to pay whats owing cancel my fixed deal and not pay the fine for cancelling it.
I think i owe nearly £1500+ as my daughter came over from Singapore and stayed for 2 months so my heating was on 24/7 for 2 months plus electric bill.
I even found a email address of the top guy who deals with complaints so emailed him telling him the problem and no reply and nothing sorted.
I know NPower has come out bad but i am sure SP is not that far behind in complaints.

Saving_Sarah

Hi, I'm a couple of months in to a switch from Scottish Power and now have to deal with the fact that they have sent me a final bill totalling £1091.61 for gas, where I normally paid £50 a month direct debit for a one bed flat. G4S also came out to replace the gas meter during the switch, which I suspect may have had something to do with it (I didn't initiate this - no idea who did - maybe Scottish Power.) Has anyone else had bills go strange after a new meter is installed? If so, who initiated getting the meter replaced and how did the billing issue get resolved? Thanks

Wail

Saving_Sarah wrote: »

Hi, I'm a couple of months in to a switch from Scottish Power and now have to deal with the fact that they have sent me a final bill totalling £1091.61 for gas, where I normally paid £50 a month direct debit for a one bed flat. G4S also came out to replace the gas meter during the switch, which I suspect may have had something to do with it (I didn't initiate this - no idea who did - maybe Scottish Power.) Has anyone else had bills go strange after a new meter is installed? If so, who initiated getting the meter replaced and how did the billing issue get resolved? Thanks

The big issue is that the billing system does not get updated, which leads to these frustrating issues. You're not the first and you won't be the last.

Now, a bit of common sense can resolve this but it depends if the person dealing with your complaint has the ability and capability to change the systems and contact the right people.

In terms of triggering a gas meter exchange, it can be for a whole host of reasons (age/safety, customer request, billing issue, testing). The worst case scenario can be that the meter should not have been exchanged or the meter was exchanged on the request of your previous supplier (and the details are sitting with them).

arthur22

I've just had an annual statement from Scottish Power saying that I used about 4500kwh of electricity in the past year (to June 2014), which sounds about right as I am on economy 7.

What sounds ever so slightly wrong is that they say the total cost of this amount of electricity totalled...wait for it...just over £20,000. I live alone in a tiny one-bed house.

Everything else looks fine on my account, direct debit normal amount etc , and my account is currently in credit, so I don't think they're going to actually try to charge me the £20k but God knows where they've got this figure from. Seem to have pulled it out of the air. It would mean they had charged me about £4.50 for every kwh of electric. Don't you just love energy suppliers.

POLAR_BILL

imho wrote: »

Just filled the online form for the Energy Ombudsman about the trouble i am having with SP. I must have called them over 15 times since March and as nice as the call center staff are nothing gets fixed. I owe them money as my direct debit from beginning of Nov is £00 and then they put the electric as £00.I just want to pay whats owing cancel my fixed deal and not pay the fine for cancelling it.
I think i owe nearly £1500+ as my daughter came over from Singapore and stayed for 2 months so my heating was on 24/7 for 2 months plus electric bill.
I even found a email address of the top guy who deals with complaints so emailed him telling him the problem and no reply and nothing sorted.
I know NPower has come out bad but i am sure SP is not that far behind in complaints.

Have you tried on line to manage your payments and change your direct debit? It worked for me when I was paying too much. I got it down by £35.

imho

I cant change it from £00.Sp have even said they will do a manual bill with the readings i had given them and that didnt work.Every one of the call center staff and a techie guy from Sp have said they have fixed it but it never has been fixed.Just completely fed up with trying to get them to sort it out as i had no where else to turn to apart from the Ombudsman which i gather are not that good anyway but i wanted my complaint to up the numbers for complaints so with luck SP will get a £10 million fine like Np has.
Polar Bill.
But i am not paying to much i am paying nothing at all.I have the cash in the bank to pay the huge bill,its not as though they owe me cash its the other way round.

POLAR_BILL

imho - I hope you get it sorted. It is hard trying to get anything done and a different person deals with you every time you ring! Hope you are getting some interest on your cash while you wait for a bill, but even that is hard to get these days!

LCW88

Fixed until 31/08/14. I expected a refund at the "annual review", that would have taken place in March/April this year, of about £400 considering the winter was over. Rang them on 02/06/14 pointing out that I was now in credit for £487.10 which they said they would refund within 10 working days and reduce the DD from £183 to £80.
Tried twice again today. Got cut off both times after 40 mins.
Have now sent them an email through the website. I have told them I want a response within 3 days or I will cancel my DD. I don't feel like giving them even more of my money while I am in so much credit: now £550. Will it be OK for me to cancel the DD or will I be in breach of some agreement with them that means I will lose everything? Any advice please.

imho

Can you try and put down your DD to £1 .I dont think its right that you should stop the DD altogether.
Wasnt there a law passed that they had to give you back any over payments in a certain time?
Good luck with getting a answer from your email as i never have.
You can always make a complaint to the Energy Ombudsman.The more of us that do that the better.