Add your feedback on energy supplier Scottish Power

bylromarha

Awful company. Taken 12 days to respond to my move house email. Have billed incorrectly as not used reads I gave on moving out. Account £150 in credit and want my money back.

LCW88

Thanks IMHO but it won't let me reduce it below £108 and it will take an immediate payment of £5 for some reason.

Oh yes, they have replied to my email, promising a response within 5 days. If that happens I will post the result.

AMG762

LCW88 wrote: »

Will it be OK for me to cancel the DD or will I be in breach of some agreement with them that means I will lose everything? Any advice please.

If you cancel your direct debit they will put you on the standard monthly cash tariff straight away. The standard tariff does not have an exit fee. You will not loose the credit.

lollydolly_3

:mad:I switched to Scottish power a few months back and had no need to contact them until now.
I wish to give my meter readings, so went online unfortunately my password didn't work - so asked to be sent a new one took 24 hours and it didn't work.
Tried to call customer services 3 times with waits of 30 , 30 and 45 mins so gave up.

Sent an email to customer services ,and got a prompt reply within the hour ,stating that they reply within FIVE DAYS !!

How can a modern company be so incompetent at the basic stuff
would never recommend this supplier.

Terry98

lollydolly wrote: »

Sent an email to customer services ,and got a prompt reply within the hour ,stating that they reply within FIVE DAYS !!

The only thing that is prompt with Scottish Power is their automatic reply emails:rotfl:

They say five days but the average reply time is three weeks and then they don't answer your original question:mad:

POLAR_BILL

Terry98 wrote: »

The only thing that is prompt with Scottish Power is their automatic reply emails:rotfl:

They say five days but the average reply time is three weeks and then they don't answer your original question:mad:

How right you are. I even put "Please answer this question" on one of my many e-mails but they still gave a meaningless response.

florabenn

Absolutely nightmare with Scottish Power, started a switch and was hounded by them offering me a better deal (why didn't they in first place) Sounded too good so agreed and then the fun began. Cannot get through by telephone constantly wait time> 15 minutes, says you can book a slot, you try finding one that is free, tried on three attempts, then tried 3 emails to no avail and only when I sent in a complaint did I get a response. I had a month with another provider whilst the switch was changed back, direct debit continued through this time and feel have no real way of checking that the amount taken from the bank is correct. Estimated reading for the final bill before the new contract - says they are always estimated but because I supplied readings to new provider for the gap in the middle have no idea. Have to trust that this is right:( Although remains a good deal have little faith in them now and will probably switch again if a better deal comes up. So much time wasted and frustration - be warned.

LCW88

Sp refund

Fixed until 31/08/14. I expected a refund at the "annual review", that would have taken place in March/April this year, of about £400 considering the winter was over. Rang them on 02/06/14 pointing out that I was now in credit for £487.10 which they said they would refund within 10 working days and reduce the DD from £183 to £80.
Tried twice again today. Got cut off both times after 40 mins.
Have now sent them an email through the website. I have told them I want a response within 3 days or I will cancel my DD. I don't feel like giving them even more of my money while I am in so much credit: now £550. Will it be OK for me to cancel the DD or will I be in breach of some agreement with them that means I will lose everything? Any advice please.

I am sorry I don't know how to link to a previous post.

Following my complaint via email to "customer services" someone phoned me yesterday saying that a refund of £483.92 has been credited to my bank account. I asked if they had also reduced my DD to £80 as agreed. They said yes that has been done. I asked why it had taken so long, she said that it takes 10 working days. I pointed out that it was now 19 working days. No explanation. There was no interest payment, which should have been £12 in my case. I checked the DD on the website for my account. They have reduced it to £155 from £183.02, not the agreed £80. It now means that I will have overpaid again by about £150 when the fixed price ends on 31/08/14.

Next month, I will be moving to what will probably be an equally useless energy provider, but I will be making sure I underestimate my energy use by about 20%.

It seems that providing an equally poor service as every other provider is as aspirational as these companies get regarding customer service.

POLAR_BILL

I started changeover to a cheaper plan with no exit fees with a view to change supplier, but despite there close down of the site for improvements it has still not progressed in three weeks.

AMG762

POLAR_BILL wrote: »

I started changeover to a cheaper plan with no exit fees with a view to change supplier, but despite there close down of the site for improvements it has still not progressed in three weeks.

If you call them it is possible for them to change the tariff the same day. This is what they did for me. It showed on my online account the following day.