Eon energy reviews: Give your feedback

Former_E.ON_Company_Representative:_Malc

Thanks for that Mable. I'll pass your comments on. Don't know if you're aware but you can also leave a review on our website, good or bad. Thanks again.

Malc

Magenta

I have just switched to Eon from British Gas through the 'collective scheme'. I am keeping my fingers crossed that I have done the right thing!:eek:

DDRaging

This is the only supplier I have known to increase the monthly direct debit during a one year fixed contract. I was warned and ignored the warning. Now I'm warning you. The whole point of paying monthly is so that you pay the same amount each month. You know roughly what you will use in one year and what the cost is going to be. Not the case with EON it seems. If you join in the summer you will probably be ok because you will be 'overpaying'. Join in the winter however........... I will be switching as soon as I can. They have to give you 10 working days notice to change a DD - a one liner on the bottom of a bill will suffice. They now say it will take 10 working days to change it back. What rubbish. Raging! Not good enough EON.

System

DDRaging wrote: »

This is the only supplier I have known to increase the monthly direct debit during a one year fixed contract. I was warned and ignored the warning. Now I'm warning you. The whole point of paying monthly is so that you pay the same amount each month. You know roughly what you will use in one year and what the cost is going to be. Not the case with EON it seems. If you join in the summer you will probably be ok because you will be 'overpaying'. Join in the winter however........... I will be switching as soon as I can. They have to give you 10 working days notice to change a DD - a one liner on the bottom of a bill will suffice. They now say it will take 10 working days to change it back. What rubbish. Raging! Not good enough EON.

Wow, that is pretty strong stuff. Your DD was set on the basis of a projected annual consumption. If you have used more or less energy than you assumed then, under OFGEM rules, your supplier is required to adjust your DD to aim for a zero balance at the end of your energy year. What you don't say is whether the revised DD is based on estimated or actual meter readings? If the former, then the estimate may be incorrect - it happens. On the E.oN website, you can also adjust your DD within limits. Switching suppliers may make you feel better but it won't stop your new energy company from reviewing your DD as per the ts and cs in the contract. I know as I was with EDF and Ovo previously and they both made small DD adjustments during the course of 12 months.

Former_E.ON_Company_Representative:_Malc

DDRaging wrote: »

This is the only supplier I have known to increase the monthly direct debit during a one year fixed contract. I was warned and ignored the warning. Now I'm warning you. The whole point of paying monthly is so that you pay the same amount each month. You know roughly what you will use in one year and what the cost is going to be. Not the case with EON it seems. If you join in the summer you will probably be ok because you will be 'overpaying'. Join in the winter however........... I will be switching as soon as I can. They have to give you 10 working days notice to change a DD - a one liner on the bottom of a bill will suffice. They now say it will take 10 working days to change it back. What rubbish. Raging! Not good enough EON.

Hi DDraging and welcome to the Forums.

I'm sorry you're disappointed with your payment arrangement. Hengus has summed things up pretty well. Thanks Hengus. Thought I'd pop on with some information that might add a bit to what's been said. Our Monthly Direct Debits are based on usage and current prices. If either changes, so will the monthly amount. The aim is to stop accounts running into arrears and to achieve as near as possible to a zero balance by the time of the annual review. Also at the annual review, any credit balance over a fiver is automatically refunded. Although we review payments regularly, if necessary, we'll only make changes at the midpoint and annual reviews. At the other times, we'll let you know if we think an increase/decrease is needed but leave it up to you make the change.

As Hengus says, if you've registered with our website, you can do this online through the Direct Debit Manager. Comes in handy should circumstances change. So long as the account is billed up to the latest meter readings you can change the payments by up to 20 per cent up or down. By up to 5 per cent up or down without readings. Before putting the new amount through, we'll let you know by how much we anticipate the account will be in credit/debit by the time of the annual review if payments are changed but usage doesn't alter as expected.

Make sure the account is billed up to the latest meter readings. If not, let us have up to date readings. We'll be happy to re-bill the account and look at the payments again.

Have previous bills been estimated? If they have, you may have received a catch up bill now we've accurate readings and this could've had an impact on your payments. Particularly if previous payments haven't been covering your usage and the account now has a debit balance. If this is the case, any arrears will be included in the new amount and spread over the remaining months up to the annual review. This will cause the payments to go up.

Not sure why you were told it takes 10 days to change a Direct Debit. I suspect the date payments are taken could be the issue here. Following a change, it takes a few days for the information to go through to the bank. It may be there isn't enough time between alerting the bank and your next scheduled payment date. In this case, it wouldn't be possible to put a change through before the next payment is due. As a result, the change wouldn't be made until the following scheduled payment. Just speculating though.

Hope this makes our Monthly Direct Debits a bit clearer DDraging. Let me know if you need any more details as happy to help.

Malc

bigdadda

Came back to EON thru' the collective switch. Due to previous problems with EON the last time I signed up with them, I was a bit wary of joining again ... turns out I was correct.

I received an email saying a meter reader would call to take an accurate reading etc etc....... which indeed he did. (About 10 days ago). So obviously I thought there was no need for me to be doing any readings. This was the first proper reading since we re-joined and indeed the first reading since our meter was moved outside to facilitate reading ....having been previously located inside the house and an absolute pain to read.

Open up an email today with a bill and a revised DD notification, Electric reading recorded as "actual" ... gas reading estimated ! Not just estimated but grossly over-estimated by a factor of 3. :mad:

Direct debit going from £117.50 to £251.:mad::mad:

Tried to call EON ... not on a Sunday you don't.

I'm hoping somebody calls me before I call them tomorrow morning. I've sent an email but I doubt if I'll be holding my breath.

Once this mess is sorted I will be leaving them .. again .. even if it's going to cost me £10.

bukko

My E.On experience as follows:

In early 2012 their salesman promised I wouldn't be paying more than £60 per month even though I continually said I didn't understand how he could claim this. But he persisted so we went with them

When the bills arrived for considerably more we disputed them but were disbelieved about the claims of the salesman. I asked for help on this site but was met with the usual know-it-all trolls. Eventually after refusing to pay we were partially refunded and we switched to Ovo but also received late-payment references logged on our credit file - even though we hadn't agreed to pay as much as we were charged.

E.On were later found guilty of mis-selling to other customers in similar circumstances.

Former_E.ON_Company_Representative:_Malc

bigdadda wrote: »

Came back to EON thru' the collective switch. Due to previous problems with EON the last time I signed up with them, I was a bit wary of joining again ... turns out I was correct.

I received an email saying a meter reader would call to take an accurate reading etc etc....... which indeed he did. (About 10 days ago). So obviously I thought there was no need for me to be doing any readings. This was the first proper reading since we re-joined and indeed the first reading since our meter was moved outside to facilitate reading ....having been previously located inside the house and an absolute pain to read.

Open up an email today with a bill and a revised DD notification, Electric reading recorded as "actual" ... gas reading estimated ! Not just estimated but grossly over-estimated by a factor of 3. :mad:

Direct debit going from £117.50 to £251.:mad::mad:

Tried to call EON ... not on a Sunday you don't.

I'm hoping somebody calls me before I call them tomorrow morning. I've sent an email but I doubt if I'll be holding my breath.

Once this mess is sorted I will be leaving them .. again .. even if it's going to cost me £10.

Hi bigdadda

I'm sorry we've sent a partially estimated bill. We'll be happy to rebill this straightaway if you let us have an up to date gas reading. At the same time, we'll review the Monthly Direct Debit and reset it so it covers the actual usage and keeps the account out of arrears or from building up too much credit.

Sounds like only the electricity meter was read when we called. This can happen where the electricity and gas meters are looked after by different agencies. Sometimes, even where readings are taken, they aren't always used if there are significant differences with past usage. Just guessing here though.

Do you know about an online tool called the Direct Debit Manager? If you've registered with our website, this lets you take more control of the arrangement, including altering the payments. Comes in handy should circumstances change. Provided the account is billed up to the latest meter readings, payments can be changed by up to 20 per cent up or down. By up to 5 per cent up or down without readings. Before confirming the new amount, we'll let you know by how much we anticipate the account will be in credit/debit by the time of the annual review if payments are changed but usage doesn't alter as expected.

Our Customer Service offices aren't open Sundays but emails are being answered in about 2 to 3 working days at the moment. Sorry again for the gas estimate bigdadda and if my guesses are off beam but hope the other stuff is useful.

Malc

Former_E.ON_Company_Representative:_Malc

bukko wrote: »

My E.On experience as follows:

In early 2012 their salesman promised I wouldn't be paying more than £60 per month even though I continually said I didn't understand how he could claim this. But he persisted so we went with them

When the bills arrived for considerably more we disputed them but were disbelieved about the claims of the salesman. I asked for help on this site but was met with the usual know-it-all trolls. Eventually after refusing to pay we were partially refunded and we switched to Ovo but also received late-payment references logged on our credit file - even though we hadn't agreed to pay as much as we were charged.

E.On were later found guilty of mis-selling to other customers in similar circumstances.

Hi bukko

I'm really sorry if our salesman gave you the wrong information when you switched to us in 2012. Following an Ofgem investigation, we looked at the way we sold energy between June 2010 and December 2013. As a result, we've been compensating customers affected. We've been contacting customers directly since the middle of last year but, if we've missed you, please let us know. Contact details, including an application form, are on our website under 'Sales Compensation Fund.'

Don't worry about having changed supplier. If affected, you'll still be compensated. It'll help if you're able to tell us the supplier/tariff before you switched to us, your address and E.ON account number.

Monthly Direct Debits are based on usage and current prices. If either changes, the monthly amounts will need to change as well otherwise accounts will build up too much credit/debit. On certain fixed tariffs, only the unit prices are guaranteed. A change in the amount of kWh used will cause the payments to go up/down. This should've been made clear by the salesman and, if not, I'd certainly bang in a claim.

Since you were with us, we've changed our selling practices including stopping face-to-face sales and cold calling residential customers. Not much use to you now I know bukko but hope the other information helps.

Malc

bigdadda

A belated update on this.
I phoned EON first thing on Monday morning as I knew there was little chance that they would phone me. It took a considerable amount of time to get thru' but I can understand that Monday mornings are going to be busy.

I'll cut a long story short. Having entered my true gas reading online the bill had been adjusted but not the direct debit. The agent could give me no explanation for the grossly over-estimated estimate. He told me about the direct debit manager and I have set it to what I think is a reasonable amount bearing in mind that we have probably used a bit more gas than normal. I would have to honest and say that while the agent was more than polite (as was I) I felt that there was little in the way of an apology ... or perhaps I was just so blooming annoyed that I missed it (??).

However I am not finished with EON yet as I have just checked my email and there is an email from EON .......while it acknowledges the change in direct debit it still says they will take £251 on the 15th of June and then £125 from July.

As you can imagine I am not happy particularly as I specifically asked the agent whether or not there was any danger of £251 suddenly coming out of my account.

I think a call to EDF is in the offing. Really never had a problem with them !