Eon energy reviews: Give your feedback

bigdadda

Well Frank777 you were correct regarding the credit rating etc.. I got an email yesterday due to the cancellation of the DD.
""
We're cancelling the fixed monthly Direct Debit for your gas and electricity as your bank has let us know the Direct Debit on your bank account has been cancelled. To continue to pay by fixed monthly Direct Debit or to talk about other ways to pay, call us on 0345 303 3010. If your fixed monthly Direct Debit is cancelled, you must pay your balance of £275.82 in full to avoid any further action. If you don't want to pay by fixed monthly Direct Debit or if you're struggling to pay, call us on 0345 303 3010 for help and advice or see the Help and advice links on this email for more information. If you don't set up a new fixed monthly Direct Debit, you'll pay an increase in your standing charge from 18 June 2015 for no longer paying this way. For you, this'll be £70.00, which is spread over a year. You'll also need to pay your bills in full within 14 days of the bill date. We share information on how and when you pay with a Credit Reference Agency. This could affect your ability to get credit from other lenders in the future.""
Let's not forget this is purely down to a complete f@ckup caused by the meter reader's inability to take a simple reading from my gas meter. I have done nothing wrong (well... other than going back to EON). I really, really deeply regret my decision. I suppose I was influenced by the fact it was a MSE related thing and I have always respected the majority of hints, tips and advice put forward by MSE.

frank777

Hi bigdadda
I guess your best option to maintain a clean credit rating is to reinstate the Direct Debit with immediate effect and clear any balance owing. It appears that any credit is repaid to you in November. I hope you made a Formal COMPLAINT - why should you have to wait until the November review - escalate your complaint to the next level - If possible give your meter readings each month (just after your Direct Debit has been taken) to reflect a true picture of your balance.

It appears that customer service have responded to your complaint with a standard template response - don't forget - your just a number - :mad:

Make sure you get compensation for all the inconvenience and wrong advice? :eek:
PS: They don't count wasted time in the compensation payment, don't accept the 1st offer (£5)

Former_E.ON_Company_Representative:_Malc

bigdadda wrote: »

Well Frank777 you were correct regarding the credit rating etc.. I got an email yesterday due to the cancellation of the DD.
""
We're cancelling the fixed monthly Direct Debit for your gas and electricity as your bank has let us know the Direct Debit on your bank account has been cancelled. To continue to pay by fixed monthly Direct Debit or to talk about other ways to pay, call us on 0345 303 3010. If your fixed monthly Direct Debit is cancelled, you must pay your balance of £275.82 in full to avoid any further action. If you don't want to pay by fixed monthly Direct Debit or if you're struggling to pay, call us on 0345 303 3010 for help and advice or see the Help and advice links on this email for more information. If you don't set up a new fixed monthly Direct Debit, you'll pay an increase in your standing charge from 18 June 2015 for no longer paying this way. For you, this'll be £70.00, which is spread over a year. You'll also need to pay your bills in full within 14 days of the bill date. We share information on how and when you pay with a Credit Reference Agency. This could affect your ability to get credit from other lenders in the future.""
Let's not forget this is purely down to a complete f@ckup caused by the meter reader's inability to take a simple reading from my gas meter. I have done nothing wrong (well... other than going back to EON). I really, really deeply regret my decision. I suppose I was influenced by the fact it was a MSE related thing and I have always respected the majority of hints, tips and advice put forward by MSE.

Hi bigdadda

When a payment arrangement changes, we need to let customers know about all the possible consequences. This is the email you've received. As I explained in post 308, customers are given 44 days to clear balances before we share information with a Credit Reference Agency. If you reset the payment arrangement or clear any balance before this, a debt won't be shared. As above, though, we do need to let customers know of the possible outcome of not paying. Hopefully saves confusion down the line.

Hope this explains the reference about sharing in the email bigdadda.

Malc

MABLE

I put in a request on Sunday via MSN for the Collective May 2015 switch and
has already been actioned by E.ON. Whenever I did a change of product with N Power it was a complete and utter nightmare. I cannot tell you how pleased i am with this company.

bigdadda

Don't worry Mable .... if you get a dyslexic meter reader it will all go horribly wrong very quickly.

I had another session with them on the phone yesterday regards the threat to my credit rating and I think we have got it all sorted now.

I will make a manual payment on or around my normal DD payment date and "Ben" has reset my DD payments to recommence in July at the agreed rate of £125 rather than the £251 they wanted to take. (Funny that ... same digits ... different order !)

This has been an absolute shambles which has caused me considerable inconvenience, time and heartache all thanks to one stupid mistake by a meter reader.

Absolutely no mention of any compensation of any kind for my troubles.

Former_E.ON_Company_Representative:_Malc

MABLE wrote: »

I put in a request on Sunday via MSN for the Collective May 2015 switch and
has already been actioned by E.ON. Whenever I did a change of product with N Power it was a complete and utter nightmare. I cannot tell you how pleased i am with this company.

Hi Mable

Glad things went well. Switching between different E.ON tariffs is usually very quick. Although having to go through a third party, as with collective tariffs, can take a bit longer. Also, there's no exit fee when going from one E.ON tariff to another so no need to worry about that.

Malc

MABLE

bigdadda wrote: »

Don't worry Mable .... if you get a dyslexic meter reader it will all go horribly wrong very quickly.

I had another session with them on the phone yesterday regards the threat to my credit rating and I think we have got it all sorted now.

I will make a manual payment on or around my normal DD payment date and "Ben" has reset my DD payments to recommence in July at the agreed rate of £125 rather than the £251 they wanted to take. (Funny that ... same digits ... different order !)

This has been an absolute shambles which has caused me considerable inconvenience, time and heartache all thanks to one stupid mistake by a meter reader.

Absolutely no mention of any compensation of any kind for my troubles.

I am sorry to problems you have experienced and hopefully it has now been sorted. I can only go my experience so far and have nothing but praise for E.ON.

Hopefully the meter reading person will not be dyslexic.

leolady

I have a problem understanding my most recent Eon electricity bill and despite phoning them have still not received an explanation or the promised call back.

Briefly the problem is with the night usage which is always approx 2 units per night. This is confirmed by a 3 day meter check by myself and a reading by Eon on 22nd May + my own reading today.

I was therefore astounded and horrified when the last bill arrived showing a night time consumption of 2440 kilowatt hours allegedly used between 15th Feb and 6th May 2015. This figure equates to approx 80 kw hours per night instead of the normal 2 kw hours.


We are not a mathematicians so phoned Eon for an explanation. They explained they did not use the customer reading shown on the bill which shows a very low reading (but I think they have made a typo error). I asked them for the previous meter reading taken in Nov 2014 and when this is taken from the May 2015 reading it equates to the normal 2kw hours per night.

Our fixed monthly payment is paid directly to Eon from Pension Credit but this apparently does not qualify as a Direct Debit under their reduced rate!
WE did receive a rebate in February 2015 because the bill was overpaid because of the extra payments made directly to Eon under the Gov. Warm Home scheme.

I hope somebody can help me with this problem because Eon have not resolved this.

lvf

leolady wrote: »

I have a problem understanding my most recent Eon electricity bill and despite phoning them have still not received an explanation or the promised call back.

Briefly the problem is with the night usage which is always approx 2 units per night. This is confirmed by a 3 day meter check by myself and a reading by Eon on 22nd May + my own reading today.

I was therefore astounded and horrified when the last bill arrived showing a night time consumption of 2440 kilowatt hours allegedly used between 15th Feb and 6th May 2015. This figure equates to approx 80 kw hours per night instead of the normal 2 kw hours.


We are not a mathematicians so phoned Eon for an explanation. They explained they did not use the customer reading shown on the bill which shows a very low reading (but I think they have made a typo error). I asked them for the previous meter reading taken in Nov 2014 and when this is taken from the May 2015 reading it equates to the normal 2kw hours per night.

Our fixed monthly payment is paid directly to Eon from Pension Credit but this apparently does not qualify as a Direct Debit under their reduced rate!
WE did receive a rebate in February 2015 because the bill was overpaid because of the extra payments made directly to Eon under the Gov. Warm Home scheme.

I hope somebody can help me with this problem because Eon have not resolved this.

Please excuse me if I have misunderstood your query here, but how is E.ON responsible for the usage of electricity in your property? They cannot control how much you use and certainly do not have a record of each individual appliance or electrical product you own or use.

Now if the query relates to how much was put onto your bill, you can check the opening and closing read on the most recent bill and the following MAY apply:

* If it is from an actual read to an actual read, the read is most likely valid (providing the current read is correct). I am also assuming the opening read for this bill period was checked and verified by yourself as well. As the night usage has dropped to your normal use as well again, there would not be an issue with the meter either. My guess is something was left on for a period which you were a) unaware of, or b) not willing to disclose.

* If it is from an actual read to an estimated read, it is easily corrected by inputting the current valid read from your meter. From your post however, I don't think this is the issue.

* If it is an estimated read to an actual read, the usage may not be entirely from this bill period. The previous bill may have underestimated your use and this bill with an actual read is only 'catching up' to your actual use.

Now another point that jumps out is you say the read in Nov 2014 to the read in May 2015 shows an average of 2 kWh/night. Is there any possibility you could post the following:

1) Reads from Nov 14, Feb 15 and May 15
2) Whether these were A - Actual (Data Collector/Meter reader reads), C - Customer or E - Estimated
3) What the total use displayed on the bills are.

This would give a better understanding of what is going on.

leolady

Hi Ivf
Sorry if my post is confusing but I can confirm that my night usage over the past 5 years has always been approx 2kw hours per night. There has been no extra usage during the period in question because I have gas heating and only the same appliances that are turned on during the night e.g fridge freezer etc.

As to the meter readings
Nov 4th 2014 5809 actual reading by eon

approx 13th Feb 2015 04003 customer reading which eon say they ignored because it could not have been a valid reading - this maybe looks more like a typo error and should read 06003.
approx May 6th 2015 06443 actual reading by eon
May 12th 06457 customer reading
May 13th 06458 "
May 14th 06460 "
May 22nd 06476 eon reading

The bill date is 13th Feb - 6th May 2015

If the actual reading by eon taken on 4th Nov 2014 (5809) is subtracted from the actual eon reading approx 6th May (6443) the total night usage for approx 6 months is 634 kw hours.
The bill in question is for 2440 kw hours of night usage between 13th Feb - 6th May. This cannot be correct when they have told me they ignored the customer reading of approx 15th Feb because it was obviously not the true usage.

According to Eon in 6 months I used a total of 634kw hours and yet for half of that same period they say I have used 2440 kw hours. Confusing!!
I do not know how they have come to this calculation. I phoned and asked for explanation and was promised a call back which has not happened.
Thank you for taking the time to answer my post