Eon energy reviews: Give your feedback

notional

Seems to me this coronavirus is becoming a national 'Dog Ate My Homework' excuse for not bothering to answer calls and botching things up.  I can't believe they are still inundated with vulnerable customers after all these weeks, nor that all their staff are off sick (national infection rates currently estimated at 1 in 400 which includes children and the elderly).  They are using it as a cover to cut staff numbers and save money, all the while bleating about being 'key workers'.

@E.ON_Company_Representative:_Malc @E.ON_Company_Representative:_Amy @E.ON_Company_Rep_Chris @E.ON_Company_Rep_Amy @E.ON_Company_Representative:_Helena  wooooo hooooo anybody out there????????? 

E.ON_Company_Representative:_Helena

NanT said:

@E.ON_Company_Representative:_Helena still hasn't replied to my post on 23rd May or the email that I sent her. When I call Eon customer service they give me a direct number to call the team who can deal with the problem but they are not accepting calls despite me trying many times over last few weeks.
My fixed rate is now ending so I am now being forced on to an expensive tariff as their only competetive tariff is for new customers only and they are preventing me switching suppliers because they won't update the national gas database with the correct details.
They are not taking calls on the number they gave me and have not replied to the emails I have sent.
Can anyone suggest what I should do as there is no communication with them at all. 

Hi NanT

I can only apologise for the delay, I'm not sure what email address you used for me, if it was the web forums, this has been closed for the time being.

I've spoken to a number of people to get everything sorted and get the national data base corrected as well and it's been done, they advised me it'll take up to 5 days for the update to go through.

I completely understand how frustrating this has been for you and I hope this resolves it once and for all.

Thank you

Helena

NanT

E.ON_Company_Representative:_Helena said:

NanT said:

@E.ON_Company_Representative:_Helena still hasn't replied to my post on 23rd May or the email that I sent her. When I call Eon customer service they give me a direct number to call the team who can deal with the problem but they are not accepting calls despite me trying many times over last few weeks.
My fixed rate is now ending so I am now being forced on to an expensive tariff as their only competetive tariff is for new customers only and they are preventing me switching suppliers because they won't update the national gas database with the correct details.
They are not taking calls on the number they gave me and have not replied to the emails I have sent.
Can anyone suggest what I should do as there is no communication with them at all. 

Hi NanT

I can only apologise for the delay, I'm not sure what email address you used for me, if it was the web forums, this has been closed for the time being.

I've spoken to a number of people to get everything sorted and get the national data base corrected as well and it's been done, they advised me it'll take up to 5 days for the update to go through.

I completely understand how frustrating this has been for you and I hope this resolves it once and for all.

Thank you

Helena

Hi Helena

Yes it was the Web forum advisors email I used.

Thank you for your help with this. Hopefully the database will update in the next 5 days and I can then switch supplier. If there is any further problem with this I'll let you know. 

I've been with Eon for about 5 years now and the only reason I'm leaving is due to the fact that you no longer allow existing loyal customers access to your best tariffs and the others that are available are considerably more expensive. 

Once again thanks for your help getting the database updated (fingers crossed). 

NanT

E.ON_Company_Representative:_Helena

NanT said:

E.ON_Company_Representative:_Helena said:

NanT said:

@E.ON_Company_Representative:_Helena still hasn't replied to my post on 23rd May or the email that I sent her. When I call Eon customer service they give me a direct number to call the team who can deal with the problem but they are not accepting calls despite me trying many times over last few weeks.
My fixed rate is now ending so I am now being forced on to an expensive tariff as their only competetive tariff is for new customers only and they are preventing me switching suppliers because they won't update the national gas database with the correct details.
They are not taking calls on the number they gave me and have not replied to the emails I have sent.
Can anyone suggest what I should do as there is no communication with them at all. 

Hi NanT

I can only apologise for the delay, I'm not sure what email address you used for me, if it was the web forums, this has been closed for the time being.

I've spoken to a number of people to get everything sorted and get the national data base corrected as well and it's been done, they advised me it'll take up to 5 days for the update to go through.

I completely understand how frustrating this has been for you and I hope this resolves it once and for all.

Thank you

Helena

Hi Helena

Yes it was the Web forum advisors email I used.

Thank you for your help with this. Hopefully the database will update in the next 5 days and I can then switch supplier. If there is any further problem with this I'll let you know. 

I've been with Eon for about 5 years now and the only reason I'm leaving is due to the fact that you no longer allow existing loyal customers access to your best tariffs and the others that are available are considerably more expensive. 

Once again thanks for your help getting the database updated (fingers crossed). 

NanT

HI NanT,

Oh I see, yes that one has been turned off, so I wouldn't have got it.

I completely understand about the tariffs for new customers, we do feed this back to let our managers know how our customers feel.

Fingers crossed, have a lovely weekend.

Helena

Gerry1

E.ON_Company_Representative:_Helena said:
Oh I see, yes that one has been turned off, so I wouldn't have got it.

If E.On choose to switch off their email address, it would be courteous for them to autoreply and advise of the new contact method.

In any case, surely it isn't that hard to forward emails to people working at home?  Lots of companies seem to be using the virus as a convenient excuse for shoddy service.

Smodlet

Switched away from e.on today as my tariff ends 49 days from now; colour me happy!  Here's hoping it goes through without a hitch and I receive my refund promptly though I do not look for it.

I hated leaving nPower a year ago; I was with them for six years but their prices became unfeasible.  From the day I switched to e.on, I could not wait to leave.  The only reason I ever entertained e.on was Helena's and Malc's presence on here (you know I'm not blaming you, right?)  If only the rest of e.on's customer service was of a comparable standard.

notional

notional said:

@E.ON_Company_Representative:_Helena Thanks for your reply.  I have now started my switch and I received an email asking for opening meter readings.  However the website would only let me enter my gas reading.  It said I was not allowed to enter any more readings today.  Also that it has already received my opening readings.  Does that mean it is already reading my electric smart meter?  No one was available to talk on the instant chat, I did send a message on the web form with the electric reading. This is annoying btw,  in case you are interested in new customer feedback.

@E.ON_Company_Representative:_Helena have been on here and had time to answer the question from @NanT

Wondering if you could respond to my question above as well?  I still haven't heard back from the webform I completed on the e.on website.

E.ON_Company_Representative:_Helena

Nebulous2 said:

Well that has been my shortest lived switch ever. Switched to EON through CEC. Email arrived this morning, smart meters required for this tariff. I called and cancelled. Why can’t the comparison site say that, as it does for other tariffs, to save wasting all our time? 

Morning Nebulous2,

I've had a word with a colleague and they have advised that it does show the customer the key terms before they sign up, including the SMART key term.

So it should be showing, I'm sorry you've decided to cancel though.

Helena

E.ON_Company_Representative:_Helena

Gerry1 said:

E.ON_Company_Representative:_Helena said:
Oh I see, yes that one has been turned off, so I wouldn't have got it.

If E.On choose to switch off their email address, it would be courteous for them to autoreply and advise of the new contact method.

In any case, surely it isn't that hard to forward emails to people working at home?  Lots of companies seem to be using the virus as a convenient excuse for shoddy service.

Morning Gerry1,

It's not a main email address for E.ON and not a main channel, it's just one Malc and I would use for notifications and sometimes customers would use it, all of the contact details are on the website.

I've taken your feedback away though.

Helena

E.ON_Company_Representative:_Helena

notional said:

@E.ON_Company_Representative:_Helena Thanks for your reply.  I have now started my switch and I received an email asking for opening meter readings.  However the website would only let me enter my gas reading.  It said I was not allowed to enter any more readings today.  Also that it has already received my opening readings.  Does that mean it is already reading my electric smart meter?  No one was available to talk on the instant chat, I did send a message on the web form with the electric reading. This is annoying btw,  in case you are interested in new customer feedback.

Morning notional

I'm so sorry for such a delay and I'm sorry you haven't been able to speak to us, we're opening more lines next week, so this will really help us all.

Have you been able to enter both of the start reads now?

With a change of supplier the smart functionality can sometimes be slightly delayed. 

You can track the switch via your online account and it should show what reads we've started the account from, what does it say?

Thank you

Helena