Eon energy reviews: Give your feedback

Smodlet

I know I am being thick, Malc, and I am sorry but I think some slight glimmer may be appearing.  I think what you are saying means the Request a Bill button does not work nearly as often as I thought it did.  I so miss nPower's website but, assuming they still exist, it is not worth paying approximately £200 per year for.

Former_E.ON_Company_Representative:_Malc

Smodlet said:

I know I am being thick, Malc, and I am sorry but I think some slight glimmer may be appearing.  I think what you are saying means the Request a Bill button does not work nearly as often as I thought it did.  I so miss nPower's website but, assuming they still exist, it is not worth paying approximately £200 per year for.

You're not being thick at all Smodlet. Far from it.

Totally understand, ours and Npower's website differ quite a lot. Customers can still join Npower. They'll then migrate to us. Not sure this is what you want.

Have a good weekend Smodlet.

Malc

AndyCF

Wanted to extend some thanks towards E.ON for their fairness with the current erm "situation" , I did email before I realised but I note the prepay gas E.C was increased and the F-Hours on the SPAYG were (temporarily? no news specifically on that) did not have an expiry. This could possibly be due to my current (hopefully not permanent) health (Service Registry) but I'm not sure.

For me at the moment (and others) this is hugely appreciated! As otherwise I'd of been at risk of disconnection for a couple of days.

As I say its more a "thank you" for now.

Former_E.ON_Company_Representative:_Malc

AndyCF said:

Wanted to extend some thanks towards E.ON for their fairness with the current erm "situation" , I did email before I realised but I note the prepay gas E.C was increased and the F-Hours on the SPAYG were (temporarily? no news specifically on that) did not have an expiry. This could possibly be due to my current (hopefully not permanent) health (Service Registry) but I'm not sure.

For me at the moment (and others) this is hugely appreciated! As otherwise I'd of been at risk of disconnection for a couple of days.

As I say its more a "thank you" for now.

Hello AndyCF and hope you're keeping safe.

We've taken and are continuing to take a number of actions as we respond to these unprecedented times. We're concentrating on emergencies and supporting our vulnerable customers as well as doing everything we can to keep customers on supply.

As you say, for prepayment customers like yourself, we've increased the levels of Emergency Credit available and are actively helping keep meters topped up where customers are unable to leave their homes to do this themselves. Also, for vulnerable customers with prepayment meters, we've extended the non-disconnection (friendly) hours temporarily to 24/7. Customers with smart Pay As You Go meters can continue to top up online or through the app.

There's more information on our website about the ways we're trying to help during these difficult times.

We're trying to support as many of our customers as we can at a time whilst our own staffing levels are falling and would really appreciate our customers not contacting us at this time unless there's an emergency or threat to their supply. If customers do need to contact us, it's best to use the Live Chat and Social Media channels (twitter/Facebook) so we can keep the phone lines free for emergencies. At the moment, Live Chatters and twitter/Facebook advisors are available from 8am to 8pm Monday to Friday and between 8am and 6pm on Saturdays.

In the meantime, there are a lot of things customers can do through their online accounts until we can resume our usual services when we come out the other side of this crisis.

Many thanks for your understanding AndyCF and stay safe.

Malc

AndyCF

Hi Malc,

Thank you and I hope you and your's are also well.

No its greatly appreciated by myself and others that your company (and to be fair looking at the chart elsewhere) have taken some very sane and sensible steps. Ultimately the extension of the F-Hours for those who need it is hugely welcome.

Staff have always been helpful too especially the "extra support team" , mind you they did say last time they wanted some updated paperworks "to help again" which in the current situation is not possible (would not of been before due to it taking a few weeks to do it) so as I say the F-Hours are appreciated as otherwise I'd be erm 'requesting' anyway no doubt. How I'd of got on with that minus new papers I'm not sure.

I guess same as elsewhere just see how it all plays out as such over the next few weeks.

Former_E.ON_Company_Representative:_Malc

AndyCF said:

Hi Malc,

Thank you and I hope you and your's are also well.

No its greatly appreciated by myself and others that your company (and to be fair looking at the chart elsewhere) have taken some very sane and sensible steps. Ultimately the extension of the F-Hours for those who need it is hugely welcome.

Staff have always been helpful too especially the "extra support team" , mind you they did say last time they wanted some updated paperworks "to help again" which in the current situation is not possible (would not of been before due to it taking a few weeks to do it) so as I say the F-Hours are appreciated as otherwise I'd be erm 'requesting' anyway no doubt. How I'd of got on with that minus new papers I'm not sure.

I guess same as elsewhere just see how it all plays out as such over the next few weeks.

Absolutely right AndyCF. Only time will tell how we come out of this crisis. I'm hopeful we'll come out the other side and be able to return to some semblance of normality before too long.

Glad some of the measures we've put in place are useful. Also pleased we've been able to help in the past. We're continuing to do everything we can to help our customers cope with these extraordinary times. We've a dedicated part of the website with details of what we're doing and this is updated regularly.

Many thanks for your understanding AndyCF and keep staying safe.

Malc

SeeMe

Just had a email from eon saying my statement date will change from 20th every 3 months to the 10th, just had my statement march 20th, and next one will be 10th july, so around 3 months and 3 weeks time.Never had a statement date moved before with other suppliers?

Former_E.ON_Company_Representative:_Malc

SeeMe said:

Just had a email from eon saying my statement date will change from 20th every 3 months to the 10th, just had my statement march 20th, and next one will be 10th july, so around 3 months and 3 weeks time.Never had a statement date moved before with other suppliers?

Hello SeeMe and there could be a couple of reasons behind this.

Most likely, there's been a change to our meter readers scheduling. Statement dates are aligned with when we're due to read a meter. This helps to keep bills accurate where customers have classic meters and don't always send us their readings.

These schedules are designed to allow meter readers to visit homes with classic meters in a more efficient way by grouping a number of properties together in a set area. With more and more smart meters going in, we don't need to visit a lot of properties as frequently as before. This leads to revised meter reading schedules for set areas. In turn, this creates the need to amend our statement dates.

Another reason for altering statement frequencies is where something has changed on an account. This could be a new tariff, different payment arrangement or meter type. From previous posts, I understand you're on a Fix Online tariff with a classic meter and pay by Direct Debit. Unless anything has changed, there would be no need to alter your statement frequency for these reasons and this leads me to suspect meter reading scheduling is behind the email we've sent.

We'll be happy to tell you the reason. Can I ask you to hold off from contacting us about this for the time being please as we, like the rest of the world, struggle with the Coronavirus pandemic? With less staff working, we're prioritising emergencies and our vulnerable customers as well as making sure energy supplies are protected. If you do need to contact us, it's best to use the Live Chat and Social Media channels (twitter/Facebook) so we can keep the phone lines free  for emergencies. At the moment, Live Chatters and twitter/Facebook advisors are available from 8am to 8pm Monday to Friday and between 8am and 6pm Saturdays.

Many thanks for your understanding SeeMe and stay safe.

Malc

SeeMe

E.ON_Company_Representative:_Malc said:

SeeMe said:

Just had a email from eon saying my statement date will change from 20th every 3 months to the 10th, just had my statement march 20th, and next one will be 10th july, so around 3 months and 3 weeks time.Never had a statement date moved before with other suppliers?

Hello SeeMe and there could be a couple of reasons behind this.

Most likely, there's been a change to our meter readers scheduling. Statement dates are aligned with when we're due to read a meter. This helps to keep bills accurate where customers have classic meters and don't always send us their readings.

These schedules are designed to allow meter readers to visit homes with classic meters in a more efficient way by grouping a number of properties together in a set area. With more and more smart meters going in, we don't need to visit a lot of properties as frequently as before. This leads to revised meter reading schedules for set areas. In turn, this creates the need to amend our statement dates.

Another reason for altering statement frequencies is where something has changed on an account. This could be a new tariff, different payment arrangement or meter type. From previous posts, I understand you're on a Fix Online tariff with a classic meter and pay by Direct Debit. Unless anything has changed, there would be no need to alter your statement frequency for these reasons and this leads me to suspect meter reading scheduling is behind the email we've sent.

We'll be happy to tell you the reason. Can I ask you to hold off from contacting us about this for the time being please as we, like the rest of the world, struggle with the Coronavirus pandemic? With less staff working, we're prioritising emergencies and our vulnerable customers as well as making sure energy supplies are protected. If you do need to contact us, it's best to use the Live Chat and Social Media channels (twitter/Facebook) so we can keep the phone lines free  for emergencies. At the moment, Live Chatters and twitter/Facebook advisors are available from 8am to 8pm Monday to Friday and between 8am and 6pm Saturdays.

Many thanks for your understanding SeeMe and stay safe.

Malc

Ok thanks.

Yes nothing has changed with me so it seems what you say about reading the meter schedule is the reason. I will ask in time.

Former_E.ON_Company_Representative:_Malc

SeeMe said:

E.ON_Company_Representative:_Malc said:

SeeMe said:

Just had a email from eon saying my statement date will change from 20th every 3 months to the 10th, just had my statement march 20th, and next one will be 10th july, so around 3 months and 3 weeks time.Never had a statement date moved before with other suppliers?

Hello SeeMe and there could be a couple of reasons behind this.

Most likely, there's been a change to our meter readers scheduling. Statement dates are aligned with when we're due to read a meter. This helps to keep bills accurate where customers have classic meters and don't always send us their readings.

These schedules are designed to allow meter readers to visit homes with classic meters in a more efficient way by grouping a number of properties together in a set area. With more and more smart meters going in, we don't need to visit a lot of properties as frequently as before. This leads to revised meter reading schedules for set areas. In turn, this creates the need to amend our statement dates.

Another reason for altering statement frequencies is where something has changed on an account. This could be a new tariff, different payment arrangement or meter type. From previous posts, I understand you're on a Fix Online tariff with a classic meter and pay by Direct Debit. Unless anything has changed, there would be no need to alter your statement frequency for these reasons and this leads me to suspect meter reading scheduling is behind the email we've sent.

We'll be happy to tell you the reason. Can I ask you to hold off from contacting us about this for the time being please as we, like the rest of the world, struggle with the Coronavirus pandemic? With less staff working, we're prioritising emergencies and our vulnerable customers as well as making sure energy supplies are protected. If you do need to contact us, it's best to use the Live Chat and Social Media channels (twitter/Facebook) so we can keep the phone lines free  for emergencies. At the moment, Live Chatters and twitter/Facebook advisors are available from 8am to 8pm Monday to Friday and between 8am and 6pm Saturdays.

Many thanks for your understanding SeeMe and stay safe.

Malc

Ok thanks.

Yes nothing has changed with me so it seems what you say about reading the meter schedule is the reason. I will ask in time.

Many thanks SeeMe and have as good a weekend as possible under the circumstances.

Malc