Eon energy reviews: Give your feedback

notional

@E.ON_Company_Representative:_Helena I am thinking of switching to e.on but my smart gas meter does not connect to my smart electricity meter, and therefore I have to do manual gas readings. 

Are smart relay devices available from e-on?  OVO provide them.

Or is it OK to switch with my gas meter not acting as a smart meter, will I get the same tariff options?

E.ON_Company_Representative:_Helena

NanT said:

E.ON_Company_Representative:_Helena said:

NanT said:

Ok thanks Helena, I'll leave it with you for now and wait for you to get back to me. 

Thanks so much NanT I'm sorry I've taken so long!

I've passed all of the details over to the team that you've spoken to in the past, so I'm hoping this gets the ball rolling.

I'll be honest with it being Friday afternoon, it may not be picked up straight away, but at least it will get things moving.

Thank you and have a lovely weekend.

Helena

Thanks Helena, just wondering where have you got my details from, have you managed to get access to the private message I sent a few days ago? 

Morning NanT,

Yes I can see the message, I just can't open it to reply, we've never had the access to private messages, but thankfully I can read it.

Helena

E.ON_Company_Representative:_Helena

notional said:

@E.ON_Company_Representative:_Helena I am thinking of switching to e.on but my smart gas meter does not connect to my smart electricity meter, and therefore I have to do manual gas readings. 

Are smart relay devices available from e-on?  OVO provide them.

Or is it OK to switch with my gas meter not acting as a smart meter, will I get the same tariff options?

Hi notional,

Has your current supplier looked in to why the meters aren't connecting?

We’re not currently doing the relay device to get the gas meter to talk to the electricity.

You can still change to us on a smart conditional tariff, as we would then just contact you (when we can) to get the meters changed, so you comply with the T&Cs.

Have a look on the website and the comparison sites, at what tariff would be best for you.

Thank you

Helena

notional

@E.ON_Company_Representative:_Helena the meters are SMETS2 and do work individually, the reason the gas does not connect is because it is in a half basement partly under a concrete staircase, and the electric is on the ground floor.  Only a smart relay device could solve this problem. I do not want to be put on a conditional tariff and then have it taken off me, so please could you confirm that I can go on a smart tariff under these circumstances and it won't be taken away?

E.ON_Company_Representative:_Helena

notional said:

@E.ON_Company_Representative:_Helena the meters are SMETS2 and do work individually, the reason the gas does not connect is because it is in a half basement partly under a concrete staircase, and the electric is on the ground floor.  Only a smart relay device could solve this problem. I do not want to be put on a conditional tariff and then have it taken off me, so please could you confirm that I can go on a smart tariff under these circumstances and it won't be taken away?

Morning notional,

Oh I see, it's the concrete stopping the connection.

As you have SMETS2 meters, you can go on to a smart conditional tariff, Like I say have a look at the website and comparison sites to see which tariff would be best.

There might be a bit of a delay immediately after the switch whilst the meter, IHD and the Data Communications Company (DCC) are updated with the new data.

The DCC provides the communications infrastructure that handles the UK's smart meter data. Once these updates are done, SMETS2 meters will continue as before. 

Thanks 

Helena 

NanT

E.ON_Company_Representative:_Helena said:

NanT said:

Ok thanks Helena, I'll leave it with you for now and wait for you to get back to me. 

Thanks so much NanT I'm sorry I've taken so long!

I've passed all of the details over to the team that you've spoken to in the past, so I'm hoping this gets the ball rolling.

I'll be honest with it being Friday afternoon, it may not be picked up straight away, but at least it will get things moving.

Thank you and have a lovely weekend.

Helena

Hi Helena which team did you pass my details on to and can you give me contact details for them please as I have had no contact for them and they have not updated the database. 

Thanks 
NanT

notional

@E.ON_Company_Representative:_Helena Thanks for your reply.  I have now started my switch and I received an email asking for opening meter readings.  However the website would only let me enter my gas reading.  It said I was not allowed to enter any more readings today.  Also that it has already received my opening readings.  Does that mean it is already reading my electric smart meter?  No one was available to talk on the instant chat, I did send a message on the web form with the electric reading. This is annoying btw,  in case you are interested in new customer feedback.

jrawle

It seems lockdown is officially over! What makes me say that? Well, I've started getting annoying letters through the post from E.ON again saying that I have to have a smart meter fitted as a condition of my tariff, despite that not being true, as confirmed by the company rep on here.

There are a few small silver linings to coronavirus, for example the nice quiet roads that we pedestrians and cyclists can enjoy for a change. Another was that E.ON stopped sending those blasted letters. Still, I have only to wait until October when I can change to a better supplier.

Nebulous2

Well that has been my shortest lived switch ever. Switched to EON through CEC. Email arrived this morning, smart meters required for this tariff. I called and cancelled. Why can’t the comparison site say that, as it does for other tariffs, to save wasting all our time? 

NanT

@E.ON_Company_Representative:_Helena still hasn't replied to my post on 23rd May or the email that I sent her. When I call Eon customer service they give me a direct number to call the team who can deal with the problem but they are not accepting calls despite me trying many times over last few weeks.
My fixed rate is now ending so I am now being forced on to an expensive tariff as their only competetive tariff is for new customers only and they are preventing me switching suppliers because they won't update the national gas database with the correct details.
They are not taking calls on the number they gave me and have not replied to the emails I have sent.
Can anyone suggest what I should do as there is no communication with them at all.