Eon energy reviews: Give your feedback

blaise802001

Hi guys (I’ve also posted this in a new thread, but thought it might be better here).

Wondering if anyone else has had this. Got first smart meters installed in feb for gas and electricity. I’m on a fix v36 on a monthly direct debit. I recently upped this as it said I was going to be behind at my August review. . I took a meter read after a month, so 24th march and submitted them via the app. 

I’ve now had an email to say my gas tariff has changed to their standard rate eon prepayment. I obviously can’t call, but now have no idea what this means. I’ve been on the app and my direct debit is not showing and saying I don’t have the option to set one up online? 

Help! Has this happened to anyone else? Have I somehow knocked it into prepay mode when I turned it on to read the meter? I’ve not had anything through for the electric

AndyCF

E.ON_Company_Representative:_Malc said:

Absolutely right AndyCF. Only time will tell how we come out of this crisis. I'm hopeful we'll come out the other side and be able to return to some semblance of normality before too long.

Glad some of the measures we've put in place are useful. Also pleased we've been able to help in the past. We're continuing to do everything we can to help our customers cope with these extraordinary times. We've a dedicated part of the website with details of what we're doing and this is updated regularly.

Many thanks for your understanding AndyCF and keep staying safe.

Malc

Malc, You may / may not be aware of this and it does not matter (to me at least) but the email stating the facts about non-disconnection has just arrived today yes really.   , this is -not- a complaint as I'd rather it this way around than the other ie: email a few weeks ago then the planned action activated today. Just slightly surprised said emails were not sent out a bit earlier somehow, but its fine. Mind you I'm still waiting my "official" health letter!

Again its appreciated.

Sidenote: aAnyone else still waiting this (contact GP obviously) apparently a 'second batch' is being sent out / sent out according to the news conference a couple of days ago.

bikeman17

hi 
I am looking to switch from octopus to eon and have a couple of queries.
1. Smart meter - Currently I dont have one, will i be pushed/forced to get one?
2. Bills - currently I submit readings every month and get billed which then is paid using DD. How is the system with eon?
Thanks

Gerry1

Read the Ts & Cs.  It used to be optional (although they hounded people and implied it was mandatory) but now many if not all E.On's new tariffs require smart meters.

You can choose to pay by variable or fixed direct debit.

molley

I just do not understand this Smart Meter thing...without one you phone in your meter reading or do it online..with one the meter does it for you...and thats it as far as I can see....it might tell you how much energy you are using ...if you can be bothered checking... but it doesn't give you cheaper energy does it?

Gerry1

The saving is estimated to be about £11 per year, and only if you cut down your usage yourself, it's not automatic. Not exactly a good return on the £475 cost !

Highland76

bikeman17 said:

hi 
I am looking to switch from octopus to eon and have a couple of queries.
1. Smart meter - Currently I dont have one, will i be pushed/forced to get one?
2. Bills - currently I submit readings every month and get billed which then is paid using DD. How is the system with eon?
Thanks

1. No, you won't be forced to get one. However E.ON may - and will be perfectly within their rights to do so - put you on a more expensive tariff if you refuse to get a smart meter on one of their cheapest tariffs.
2. E.ON normally issue bills every quarter, meter readings are required a few days before your bill issue date. No need to submit monthly readings.

Highland76

molley said:

I just do not understand this Smart Meter thing...without one you phone in your meter reading or do it online..with one the meter does it for you...and thats it as far as I can see....it might tell you how much energy you are using ...if you can be bothered checking... but it doesn't give you cheaper energy does it?

2 main reasons why smart meters were introduced:
1) Not everyone is energy savvy and knows how much electricity their plasma TV or tumble dryer or 300 watt halogen bulbs are using. With an IHD, it will give these people the shock of their lives once they see how much certain appliances are costing them in real life. Therefore smart meters will change the habits of many people, ie will make them reduce their consumption accordingly = lower bills as a result.

2) With smart meters, estimated bills are a thing of the past, which means energy companies won't have to chase £1000s from customers who hardly ever give meter readings and therefore end up in severe arrears. You only have to see the countless threads on MSE where people moan about energy companies chasing them for huge debts.... quite often these are the same people who've very rarely provided meter readings. 

So no doubt there are lots and lots of energy savvy punters out there who have a decent idea how much energy they use, control their consumption and pay for it accordingly by submitting regular meter readings. Equally, on the other end of the scale, there are punters who don't do these things.

E.ON_Company_Representative:_Helena

bikeman17 said:

hi 
I am looking to switch from octopus to eon and have a couple of queries.
1. Smart meter - Currently I dont have one, will i be pushed/forced to get one?
2. Bills - currently I submit readings every month and get billed which then is paid using DD. How is the system with eon?
Thanks

Morning bikeman17,

Thanks all for the replies so far, I just wanted to confirm really.

When you start the switch you can pick a tariff, it'll say in the T&C's if it's a smart conditional tariff. At the moment though, we have stopped all non emergency appointments, so if you do pick a tariff that requires you to have a smart meter installed, we'll do this when things go back to more of a normality.

We encourage you to provide regular reads, as this is what keeps the account accurate and up to date. We produce a bill quarterly, you can chose to pay by a monthly Direct Debit, you can also produce real time bills and balances on your online account.

Thank you

Helena

frugalfran

Helena,  I have had replies from Malc previously and he outlined the circumstances under which the request for a bill will not be met.

We have now submitted five requests for bills (we submit readings twice a month - and have done for many years) and are still getting problems as we receive acknowledgement of receipt of the readings, but are never able to get a bill. 

Over the years we have tracked our mid-month and month end figures and compared usage with previous figures.  It has proved invaluable for us to track a) if something is going wrong e.g. with the solar panels or settings on the central heating  and b) to see the effect of any improvements (e.g. better insulation) we make. 

So, unfortunately, we know for a fact that  real time bills are not available for some reason to us - we would really like to know why this has suddenly happened.   As I wrote previously, having to phone - especially with the current situation of reduced staffing - is not something we want to do.