Eon energy reviews: Give your feedback

Former_E.ON_Company_Representative:_Malc

isthatallitis said:

i think the eon rep should change his name to sorry, it would be so much easier lol...

stay away from these clowns eon they are ruthless , they were horrendous when i left them after 19 years...kept sending out the wrong bills and then screwed up my credit markers as good measure after i left because i refused to pay the bill they insisted was right ,which was actually very wrong and  was wrong...3 times at least..they had to keep sending lower bills .......they are a big joke and should not be allowed to credit score, go elsewhere i got screwed over for years , now i pay 80 pounds per month less with my new suppliers so energy who have been amazing

Hello isthatallitis and I've replied to similar posts on different threads at the links below.

https://forums.moneysavingexpert.com/discussion/5856043/eon-reduced-my-payments-too-much-want-252#latest

https://forums.moneysavingexpert.com/discussion/4132951/eon-reporting-to-equifax#latest

Thank you.

Malc

Smodlet

Many, if not all, energy companies feature on credit reports and have done for some time; so do rent accounts.  Why should they not?  Credit meters are exactly that:  Those unfortunate enough to be on prepayment meters are often so encumbered because of bad credit records.  Of course, some people choose to use prepayment meters; I will never understand why.

Smodlet

Update, not that I expect anyone to care since I am losing the will to live myself:  Finally found the energy <grin> to contact Eon again and finally found intelligent life in its *chattery in the shape of Imran!  Unfortunately, he did not have access to re-open the complaint (which should never have been closed as it is not resolved) so referred me to some patronising woman called Cypriana, who laughed every time I told her I am not happy until I told her to stop; such professionalism!

The one thing she did do was admit "they" had "upgraded" the website thereby rendering a perfectly useful button useless.  She still made me jump through the utterly pointless hoop of trying to generate a bill in another browser when the rest of Eon's hopelessly inadequate website works just fine with Chrome:  Guess what?  The "Request a Bill" button does not work with IE either.  Quelle surprise!

Gotta hand it to Eon's customer service reps, Malc and, now, Imran excepted; they are consistent in being utterly useless.  Never, ever thought I would say this but gods, do I miss nPower!  Is that beyond sad or what?

I want to thank you, Malc, again for telling me I was not losing my mind with the 28 days either side of a bill being the only time this, now useless, button is supposed to work being untrue.

*Copyright Smodlet 2020

Former_E.ON_Company_Representative:_Malc

Smodlet said:

Update, not that I expect anyone to care since I am losing the will to live myself:  Finally found the energy <grin> to contact Eon again and finally found intelligent life in its *chattery in the shape of Imran!  Unfortunately, he did not have access to re-open the complaint (which should never have been closed as it is not resolved) so referred me to some patronising woman called Cypriana, who laughed every time I told her I am not happy until I told her to stop; such professionalism!

The one thing she did do was admit "they" had "upgraded" the website thereby rendering a perfectly useful button useless.  She still made me jump through the utterly pointless hoop of trying to generate a bill in another browser when the rest of Eon's hopelessly inadequate website works just fine with Chrome:  Guess what?  The "Request a Bill" button does not work with IE either.  Quelle surprise!

Gotta hand it to Eon's customer service reps, Malc and, now, Imran excepted; they are consistent in being utterly useless.  Never, ever thought I would say this but gods, do I miss nPower!  Is that beyond sad or what?

I want to thank you, Malc, again for telling me I was not losing my mind with the 28 days either side of a bill being the only time this, now useless, button is supposed to work being untrue.

*Copyright Smodlet 2020

You're welcome Smodlet and glad my colleague Imran was helpful.

I'm sorry the other advisor Cypriana was laughing inappropriately. You're right, there's a time and place and laughing when talking about a complaint isn't professional.

Malc

Rawcopy

I’m thinking of switching from Octopus to Eon. I like Octopus – good communications, clear bills – but this month the company is 13th in the list of MSE dual fuel deals and by switching I expect to save around £100 a year.

So, I’ve a few questions about Eon.

1. Does Eon only instal SMETS2 smart meters these days? I’d like to avoid future incompatibilities, as it’s inevitable I will switch supplier at some point in the future.
2. Does having a Smart Meter mean that my bills will be variable, based on consumption, or is there still a regular, fixed, direct debit payment with this arrangement?
3. The reviews of the app are dreadful for both iOS and Android, and I’m reading the most recent reviews that are unanimous in declaring that it doesn’t work. So, Eon makes Smart Meters compulsory in the deal and yet there’s nothing in it for the customer, as the app is not fit for purpose. What’s going on here? Where’s the incentive to sign up? Why are potential customers being sold a lie?
4. Lastly, does Eon offer a cash incentive if you can persuade others to switch to them?
   

Oh, and I’ve read some of the more challenging feedback here regarding Eon (thanks to all who have contributed) but having gone through OneSelect’s demise and being automatically transferred to Together Energy, I doubt my experience could be any worse than dealing with that bunch of crooks. In short, Together Energy created both actual and estimated bills on my leaving and, after my paying the actual bill, got debt collectors onto me for the estimated bill – money which they would have stolen from me had I not cancelled my Direct Debit. Rant over.
Answers to the above gratefully received.
Thanks, RC

Gerry1

Rawcopy said:

I’m thinking of switching from Octopus to Eon. I like Octopus – good communications, clear bills – but this month the company is 13th in the list of MSE dual fuel deals

Don't forget to compare separate fuels, it could be cheaper.

Smodlet

Imho, neither the website nor the customer disservice staff are fit for purpose.  I presume the app is on a par with the website:  Woeful.

Gerry1

Rawcopy said:

3. Does having a Smart Meter mean that my bills will be variable, based on consumption, or is there still a regular, fixed, direct debit payment with this arrangement.

Variable Direct Debit should be the default because it avoids all the confusion caused when people who think they have an All You Can Eat tariff get a massive shock when their Fixed DD is suddenly increased.  Sadly, a smart meter does not mean that VDD is standard.  However, E.On is one of the few energy companies that does VDDs if you ask.

frugalfran

We are always interested in our electricity and gas consumption - especially after we had solar panels installed quite a few years ago now.  We were usually able to send readings online to Eon twice a month and tick a box ' request a bill' which showed us Kwh usage as well as money, annual estimates etc.  However, a web-site up-grade (up is supposed to be better, no?) means, we are told, that we can only do this online quarterly and for all the other times we have to phone or 'chat' online and request a statement from the 'balanced viewer.'  We have done this and been able to later see the 'bills' online, but this takes my time + the time of the Eon employee - and once we were charged £1 for a paper bill sent by post!   Such a waste of our time and Eon's money from a web system that worked well in the past and seems to have been down-graded.  Anyone else found this?  Any comments, Malc?

Smodlet

frugalfran said:

We are always interested in our electricity and gas consumption - especially after we had solar panels installed quite a few years ago now.  We were usually able to send readings online to Eon twice a month and tick a box ' request a bill' which showed us Kwh usage as well as money, annual estimates etc.  However, a web-site up-grade (up is supposed to be better, no?) means, we are told, that we can only do this online quarterly and for all the other times we have to phone or 'chat' online and request a statement from the 'balanced viewer.'  We have done this and been able to later see the 'bills' online, but this takes my time + the time of the Eon employee - and once we were charged £1 for a paper bill sent by post!   Such a waste of our time and Eon's money from a web system that worked well in the past and seems to have been down-graded.  Anyone else found this?  Any comments, Malc?

Oooooooooohhhhh yes.  Thank you so much, frugalfran, for confirming it is not just me.  I have been told to !!!! off and go tell it to the Ombudsman by an Eon complaints idiot because she could not be bothered to deal with the issue.  Thank you again.

@eon: Hah!