Eon energy reviews: Give your feedback

[Deleted User]

@Richard3rd

No. Just refuse one as is your right.

Former_E.ON_Company_Representative:_Malc

Raxiel wrote: »

Any news on how Malc is doing Helena?

Many thanks for asking Raxiel. I'm back on reduced hours for a bit. Hopefully, back up to full strength sooner rather than later.

Happy New Year.

Malc

orangesnaps

We switched to Eon using MSE cheap energy club as it gave us the lowest rates for gas and electricity and lower monthly direct debit. When we switched from Sainsbury's energy (in hindsight we really should have just stayed with them or went with a different supplier than Eon) I entered the gas and electricity meter readings on the online account using my phone unbeknownst to us the gas reading wasn't recorded but I didn't think it would be a big issue and I just gave updated readings the next month.

I think the direct debit of £55/month that they offered at first were low but thought it would cover our usage. They kept overestimating our gas usage when the meter readings that I gave was far lower than that and now they've sent us an email saying that they will increase the direct debit from £55 to £172!!!! Granted that the new bill they sent us Oct-January is £323 in debit and so they might be wanting to clear it in 2 months or so but even then that's £172 every month until June as we're tied in with them until that time unless we pay the £60 exit fee and switch. Even with Sainsbury's energy we never got to that massive amount, the most that we were paying was £80 a month and we got some money back with interest after we switched. Sigh. My advice, don't be fooled by the low rates and monthly direct debit as from what I've read Eon is notorious for upping the direct debits to ridiculous amounts and they have a poor score on Trustpilot, just 1 star on average of 600+ reviews. I do not recommend them.

Former_E.ON_Company_Representative:_Malc

orangesnaps wrote: »

We switched to Eon using MSE cheap energy club as it gave us the lowest rates for gas and electricity and lower monthly direct debit. When we switched from Sainsbury's energy (in hindsight we really should have just stayed with them or went with a different supplier than Eon) I entered the gas and electricity meter readings on the online account using my phone unbeknownst to us the gas reading wasn't recorded but I didn't think it would be a big issue and I just gave updated readings the next month.

I think the direct debit of £55/month that they offered at first were low but thought it would cover our usage. They kept overestimating our gas usage when the meter readings that I gave was far lower than that and now they've sent us an email saying that they will increase the direct debit from £55 to £172!!!! Granted that the new bill they sent us Oct-January is £323 in debit and so they might be wanting to clear it in 2 months or so but even then that's £172 every month until June as we're tied in with them until that time unless we pay the £60 exit fee and switch. Even with Sainsbury's energy we never got to that massive amount, the most that we were paying was £80 a month and we got some money back with interest after we switched. Sigh. My advice, don't be fooled by the low rates and monthly direct debit as from what I've read Eon is notorious for upping the direct debits to ridiculous amounts and they have a poor score on Trustpilot, just 1 star on average of 600+ reviews. I do not recommend them.

Hello orangesnaps and welcome to the Forums.

I'm sorry we didn't use the gas meter reading you gave us when you came over to us. It looks like this is skewing our charges.

When switching to us, our quotes and Monthly Direct Debits are based on the information we're given at the time. With fixed tariffs, we guarantee the unit rates won't change for the duration of the agreement. Monthly Direct Debits, though, depend not only on these prices but usage as well. Although it sounds like your usage is higher than expected at the start of the switch, as I say, this could be being skewed by the issue with the gas reading. Don't worry, this can be challenged using an industry wide process called an Agreed Reads Dispute (ARD).

To use an ARD, the difference needs to be above a set threshold. These are 45/125 units for a 4 dial imperial/5 dial metric gas meter. From the figures quoted, it certainly looks like the difference is above these thresholds.

With an ARD, the two suppliers will re-agree the opening/closing readings and rebill their accounts to these. If our opening reading is currently higher than the actual reading, the ARD will lead to lower charges from us. This will be balanced out with higher charges from the old supplier. Once done, the account will be back in line with your actual readings. Subsequent bills will then be based on your readings.

Either supplier can start an ARD. Please advise the opening gas reading you took at the time of the switch along with an up to date reading. Once done, we'll rebill the account and re-assess the Monthly Direct Debit. Should there still be a debit balance, we'll be happy to include this in the monthly payments and spread this over a longer period of time.

Hope this helps point you in the right direction orangesnaps. Let me know if you need any more details as happy to help.

Malc

newship

Eon bill shows £597 due , payments to date £295. Balance due shows as £360 ?? Is this some sort of new maths ? I'm off as soon as possible.

System

newship wrote: »

Eon bill shows £597 due , payments to date £295. Balance due shows as £360 ?? Is this some sort of new maths ? I'm off as soon as possible.

Have you taken into account the possibility of a debit balance carried forward from your previous statement?

Debit carried forward £58

New charges £597

New balance £655

Less payments: £295

Amount due: £360

Former_E.ON_Company_Representative:_Malc

newship wrote: »

Eon bill shows £597 due , payments to date £295. Balance due shows as £360 ?? Is this some sort of new maths ? I'm off as soon as possible.

Morning newship.

As Hengus says, has a debit balance been carried forward from the previous bill? This can be seen at the top of the first page of the bill under 'balance from your last statement.'

Hope this explains but please let me know if you need any more information as happy to help.

Malc

Alzie

Definitely not a fan of E-on...
We moved in to a brand new 2 bedroomed flat in September. We didn’t have the heating on for the whole of September, and only 4 hours a day for Oct and Nov. We are conscious of turning lights/ plugs off and are out the house for most of the day. Our bill was £569 for the period 07/09/17- 30/11/2017
Since complaining we have been given different information, we were told our bill should only be £56 a month, then we were told it should be £150 a month, but nothing is ever resolved and E.on can’t explain why it is so high, they just tell us it’s right and we need to Just pay it.

We have seeked advice from our property manager who said our bill should be very low since everything a eco and brand new, and the only thing he can think of is e.on are charging us a developers tariff which they should have changed the day we moved in, we have questioned them about this and they have denied it.

We have now written to the ombudsman so hopefully they will be able to help us.

Cardew

Alzie wrote: »

Definitely not a fan of E-on...
We moved in to a brand new 2 bedroomed flat in September. We didn’t have the heating on for the whole of September, and only 4 hours a day for Oct and Nov. We are conscious of turning lights/ plugs off and are out the house for most of the day. Our bill was £569 for the period 07/09/17- 30/11/2017
Since complaining we have been given different information, we were told our bill should only be £56 a month, then we were told it should be £150 a month, but nothing is ever resolved and E.on can’t explain why it is so high, they just tell us it’s right and we need to Just pay it.

We have seeked advice from our property manager who said our bill should be very low since everything a eco and brand new, and the only thing he can think of is e.on are charging us a developers tariff which they should have changed the day we moved in, we have questioned them about this and they have denied it.

We have now written to the ombudsman so hopefully they will be able to help us.

Welcome to the forum.

What does your £569 bill state? kWh price? Daily charge? How many days?

Are you sure you gave E.on your meter reading when you moved in?
Also that the meter reading for 30/11/2017 is not estimated?

You could be paying for the use of electricity prior to you moving into the flat.

Former_E.ON_Company_Representative:_Malc

Alzie wrote: »

Definitely not a fan of E-on...
We moved in to a brand new 2 bedroomed flat in September. We didn’t have the heating on for the whole of September, and only 4 hours a day for Oct and Nov. We are conscious of turning lights/ plugs off and are out the house for most of the day. Our bill was £569 for the period 07/09/17- 30/11/2017
Since complaining we have been given different information, we were told our bill should only be £56 a month, then we were told it should be £150 a month, but nothing is ever resolved and E.on can’t explain why it is so high, they just tell us it’s right and we need to Just pay it.

We have seeked advice from our property manager who said our bill should be very low since everything a eco and brand new, and the only thing he can think of is e.on are charging us a developers tariff which they should have changed the day we moved in, we have questioned them about this and they have denied it.

We have now written to the ombudsman so hopefully they will be able to help us.

Hello Alzie and welcome to the Forums.

As Cardew says, did you let us know when you first moved in to your new flat and give us meter readings for that time? We've a specialist Home Moves team who will have handled this for you or it's possible to do online through a dedicated form on our website. If you did, we'll have opened a new account for you starting from the day you took over responsibility and using the readings given us then.

Does the bill for £569 start from these readings? Again as Cardew asks, have we billed up to an actual or estimated meter reading? If estimated, we'll be happy to re-bill your account if you let us have up to date readings.

On the other hand, with new builds, the builder/developer or their agents usually tell us when responsibility for the energy passes from them to the new occupier/owner. It might be we set up an account for you based on these details. This account will start from the date the builder gives up responsibility and will use the readings they let us have. If the developer did this, are these readings consistent with any readings you took at the time?

If the account has been billed accurately and there's an outstanding balance, this could be included in the higher monthly amount of £150. The lower amount of £56 per month could be the actual usage less any outstanding balances. Guessing though.

We don't have a special tariff for developers. Unless we were told differently, you'll have gone on our standard variable tariff, Energy Plan. This will be noted on the bill. Energy Plan is our most expensive tariff but is free of restrictions so customers can change supplier without penalty. We've more tariffs and these are listed on our website. I'd also pop your details on to the independent price comparison sites. These will show what's available both with us and with the other suppliers.

Sorry if my speculation is off track Alzie.

Malc