Eon energy reviews: Give your feedback

Alzie

Cardew wrote: »

Welcome to the forum.

What does your £569 bill state? kWh price? Daily charge? How many days?

Are you sure you gave E.on your meter reading when you moved in?
Also that the meter reading for 30/11/2017 is not estimated?

You could be paying for the use of electricity prior to you moving into the flat.

Thank you for your reply, I think you are right... looking at our bill our tariff says E.on EnergyPlan, our meter reading is correct. I’m so upset with it all, not sure how we are going to afford to pay it and think it’s far too much money, I’m sad that E.on didn’t tell us it was because of the tariff or do anything to help us make it lower,

Alzie

Thank you for your reply, I think you are right... looking at our bill our tariff says E.on EnergyPlan, our meter reading is correct. I’m so upset with it all, not sure how we are going to afford to pay it and think it’s far too much money, we barely have anything on, I’m sad that E.on didn’t tell us it was because of the tariff or do anything to help us make it lower, even when e kept calling and asking.
Afraid to say I think due to the experience we have had we will be changing suppliers.

molerat

You need to take control of the situation, E.On can only do so much but you are the ones that can see where the electricity is going.

If you think you are going to get better advice or help from another supplier then I am afraid you are mistaken.

You are on the standard expensive tariff but is it single rate or E7 or another multi rate tariff, the bill will tell you.
Are the start and end reads correct ?

If E7 are the reads recorded the correct way round re peak and off peak ?

As you are in a flat does the meter serial number tie up with the bill, is the meter being billed actually your meter ?

How do you heat the flat and water ?

How many kWh have you using ?

To start with you need to take daily meter readings and record them to build up a use pattern, then go to weekly and eventually monthly. You need to submit meter reads to your supplier at least monthly so you can see how your account is doing rather than getting a big shock after 3 / 6 months. If you sign up to a fixed tariff you will be able to put this debt onto the account and pay it off over an extended period.

Former_E.ON_Company_Representative:_Malc

Alzie wrote: »

Thank you for your reply, I think you are right... looking at our bill our tariff says E.on EnergyPlan, our meter reading is correct. I’m so upset with it all, not sure how we are going to afford to pay it and think it’s far too much money, I’m sad that E.on didn’t tell us it was because of the tariff or do anything to help us make it lower,

Alzie wrote: »

Thank you for your reply, I think you are right... looking at our bill our tariff says E.on EnergyPlan, our meter reading is correct. I’m so upset with it all, not sure how we are going to afford to pay it and think it’s far too much money, we barely have anything on, I’m sad that E.on didn’t tell us it was because of the tariff or do anything to help us make it lower, even when e kept calling and asking.
Afraid to say I think due to the experience we have had we will be changing suppliers.

Hello Alzie and thanks for your reply.

Molerat gives some excellent advice. Thanks Molerat. Following on from this, we'll be happy to look at ways to help you manage your account. Setting up a Monthly Direct Debit will let you spread the outstanding balance over a longer, more manageable period. Going forward, it'll also save you money as paying this way gives lower daily standing charges. Saves about £35 per fuel per year.

As I mentioned in my earlier post, Energy Plan is our most expensive tariff. There are cheaper options both with us and with the other suppliers. Checking the independent price comparison sites is a good way to see what's available.

Apart from Energy Plan, the other tariffs we currently have available have certain conditions as part of the contract. Industry rules stop us from putting customers on contracted products, like Fixed Term deals, without talking to them first. We let customers know if they could pay less on bills, statements and annual summaries. Our website is regularly updated when we launch new tariffs too.

I'd certainly recommend talking to us to better understand the options we've available. Even if you're changing supplier, we've tariffs with no exit fees that might save you a bit whilst the switch goes through. Alternatively, you can switch tariff online provided you've registered with our website. Opting for paperless billing (we send you an email when bills are ready to see) through an online account will save you money too (£5 per fuel per year).

Taking regular meter readings as Molerat suggests is a great way of building up a picture of your usage and will help identify any areas of high use where savings might be made. We'll be happy to talk to you about ways of saving money by saving energy as well. There's also a lot of energy saving advice on our website.

Hope this gives you a few pointers Alzie. Check the things Molerat says too. Let me know if you need any more information as happy to help.

Malc

SpotlandRules

My final day with EON was on 24 Jan. 12 days later I have had my final bill, which was a fair bit in credit. A promise of repaying this back in 10 days.

When I started my switch, I was only 7 months into my tariff, so I swapped to their Energy Plan tariff to avoid paying £30 exit fee. My final bill was at my old tariff, not their Energy Plan tariff.

Will be sorry to leave Eon, as I had no issues with them. Pennies count though.

Former_E.ON_Company_Representative:_Malc

SpotlandRules wrote: »

My final day with EON was on 24 Jan. 12 days later I have had my final bill, which was a fair bit in credit. A promise of repaying this back in 10 days.

When I started my switch, I was only 7 months into my tariff, so I swapped to their Energy Plan tariff to avoid paying £30 exit fee. My final bill was at my old tariff, not their Energy Plan tariff.

Will be sorry to leave Eon, as I had no issues with them. Pennies count though.

Hello SpotlandRules and sorry to see you go. Glad we looked after you whilst you were with us and thank you for your comments. Really appreciated.

Malc

ostapm

Recently switched to Eon via MSE and got a confirmation email yesterday. Immediately noticed that the direct debit details were for a bank account that's not mine. Went in to my Eon account and changed direct debit to my correct bank account and sort code. As soon as I did this it changed my monthly payment from £84 to £47. I tried to change it back to £84 but it wouldn't let me. (It let me change it upwards but not as far as £84.)

My main worry now is that if Eon associated someone else's bank details with my account then there is a good chance that they have associated my bank details with someone else. Could the Eon representatives look into this and find out what went wrong and give an assurance that money will not be taken from my bank on behalf of somebody else?

At the moment, apart from paying £47 instead of £84, which will resolve itself as we go forward there is nothing now visibly wrong in my account and I fear that phoning Eon will just cause confusion.

Former_E.ON_Company_Representative:_Malc

ostapm wrote: »

Recently switched to Eon via MSE and got a confirmation email yesterday. Immediately noticed that the direct debit details were for a bank account that's not mine. Went in to my Eon account and changed direct debit to my correct bank account and sort code. As soon as I did this it changed my monthly payment from £84 to £47. I tried to change it back to £84 but it wouldn't let me. (It let me change it upwards but not as far as £84.)

My main worry now is that if Eon associated someone else's bank details with my account then there is a good chance that they have associated my bank details with someone else. Could the Eon representatives look into this and find out what went wrong and give an assurance that money will not be taken from my bank on behalf of somebody else?

At the moment, apart from paying £47 instead of £84, which will resolve itself as we go forward there is nothing now visibly wrong in my account and I fear that phoning Eon will just cause confusion.

Hello ostapm and welcome to the Forums.

I'll be happy to take a look at this for you. Please drop a line to the email address in my Profile with your account number, date of birth and full postal address including the post code.

Please also let me have up to date meter readings and confirmation of the correct bank details.

Must admit, this is a bit unusual as switches and accounts are based on the information we're given at the time of the application.

Look forward to hearing from you ostapm.

Malc

ostapm

Thanks Malc

Malc has just sorted this out with correct bank details and monthly payment.

He has assured that EON has not shared my bank details or attached them any other account.

He has suggested that I ask the Cheap Energy Club at MSE what bank details they recorded when I first applied to switch through their site. I am aware that the switch went through in conjunction with MSE and MoneySuperMarket.

It is very alarming that there is even a suggestion that an applicant's bank details could be wrongly processed. Does anyone know how best to contact MSE Cheap Energy Club to find out what might have happened to my bank details?

Former_E.ON_Company_Representative:_Malc

ostapm wrote: »

Thanks Malc

Malc has just sorted this out with correct bank details and monthly payment.

He has assured that EON has not shared my bank details or attached them any other account.

He has suggested that I ask the Cheap Energy Club at MSE what bank details they recorded when I first applied to switch through their site. I am aware that the switch went through in conjunction with MSE and MoneySuperMarket.

It is very alarming that there is even a suggestion that an applicant's bank details could be wrongly processed. Does anyone know how best to contact MSE Cheap Energy Club to find out what might have happened to my bank details?

Hello ostapm.

I've just emailed you with the address of the Cheap Energy Club. As I mentioned in my email, I'm also in touch with MSE about what happened here.

Thanks for your help with this ostapm and have a good weekend.

Malc