Co-operative Energy reviews: Give your feedback

Consumerist

modsandmockers wrote: »

. . . and Co-op Energy have still taken no payments since last April.

Now that's what I call an incentive to switch tariff. I really must get on to it so that I can earn interest in a savings account until they wake up. :T

Ok. Let's see now. £100 per month at 5% pa in TSB. So that's about 33p net for month 1 plus 66p net for month 2, 99p net for month 3 . . .

Crikey! What am I waiting for? Ovo, eat your heart out.

modsandmockers

Consumerist wrote: »

Now that's what I call an incentive to switch tariff. I really must get on to it so that I can earn interest in a savings account until they wake up. :T

Ok. Let's see now. £100 per month at 5% pa in TSB. So that's about 33p net for month 1 plus 66p net for month 2, 99p net for month 3 . . .

Crikey! What am I waiting for? Ovo, eat your heart out.

It's a bargain, innit!

The account was inexplicably switched to the NoPaymentsTaken tariff after my daughter recalled the April DD payment because Co-op Energy were persistently failing to respond to my requests to reduce the monthly payment to a realistic figure. Interestingly, the monthly figure which they now say they are going to take (but haven't yet done so) is exactly the reduced figure I was asking for at the beginning of the year. In the same email which gave me the imaginary repayment schedule, there was also an imaginary date for the production of the next bill (the most recent bill was produced in April, and it was incorrect. I have reported the error more than once with no response).

Inforapennyinforapound

Inforapennyinforapound wrote: »

I too am having problems logging in to my account. An error code is showing and i am not recognised.
Now trying to speak on the phone BUT seemingly in a huge queue as they are VERY busy. I wonder why?.....listening to irritating music

And so it continues. A day later and another telephone call answered by a robot who says "sorry we are unable to take your call due to unforseen circumstances".
All i want is current situation with bill etc and to be able to see my online account.
Suppose shouldnt grumble as have gas and elec still being supplied

victor2

Consumerist wrote: »

Now that's what I call an incentive to switch tariff. I really must get on to it so that I can earn interest in a savings account until they wake up. :T

Ok. Let's see now. £100 per month at 5% pa in TSB. So that's about 33p net for month 1 plus 66p net for month 2, 99p net for month 3 . . .

Crikey! What am I waiting for? Ovo, eat your heart out.

And after a year of ignoring you, the back-billing code applies? So you get the energy for nothing?
Of course, following that theory, at some point Co-Op will go bust - what would happen then??

modsandmockers

victor2 wrote: »

And after a year of ignoring you, the back-billing code applies? So you get the energy for nothing?

I’m assuming that the special “NoPaymentsTaken” tariff includes the offer of a free write-off after a year as part of its t&c’s. Needless to say, Co-op Energy has not provided any information about it at all!

Disilllusioned

I moved to Co Op Energy in April 15.
I did not receive the welcome pack and had to make numerous phone calls to (a) check that they did, in fact, have and account for me, and (b) to submit my meter readings.
I've never been able to access my on-line account.
I made a complaint at the end of May and it has recently come to light that the complaint was not logged.
I made a final phone call last week as I was considering referring the case to the ombudsman; I was sent the account and log in details for someone else ( a breach of Data Protection) and was then provided with log in details which did not work. I was promised a call back, which has never been made.
At MSE Energy Club's suggestion, I asked for the exit penalties to be waived but was told this was not possible. I have now complained to the Ombudsman.
My advice? Avoid Co-Op like the plague...

modsandmockers

Disilllusioned wrote: »

I moved to Co Op Energy in April 15.
I did not receive the welcome pack and had to make numerous phone calls to (a) check that they did, in fact, have and account for me, and (b) to submit my meter readings.
I've never been able to access my on-line account.
I made a complaint at the end of May and it has recently come to light that the complaint was not logged.
I made a final phone call last week as I was considering referring the case to the ombudsman; I was sent the account and log in details for someone else ( a breach of Data Protection) and was then provided with log in details which did not work. I was promised a call back, which has never been made.
At MSE Energy Club's suggestion, I asked for the exit penalties to be waived but was told this was not possible. I have now complained to the Ombudsman.
My advice? Avoid Co-Op like the plague...

Have you paid any money to Co-op Energy? Have you received any bills? Do you have a record of your opening meter reads? Do you know the name of the tariff which you signed up to, and the prices which are chargeable under that tariff?

englishrob

Disilllusioned wrote: »

I moved to Co Op Energy in April 15.
I did not receive the welcome pack and had to make numerous phone calls to (a) check that they did, in fact, have and account for me, and (b) to submit my meter readings.
I've never been able to access my on-line account.
I made a complaint at the end of May and it has recently come to light that the complaint was not logged.
I made a final phone call last week as I was considering referring the case to the ombudsman; I was sent the account and log in details for someone else ( a breach of Data Protection) and was then provided with log in details which did not work. I was promised a call back, which has never been made.
At MSE Energy Club's suggestion, I asked for the exit penalties to be waived but was told this was not possible. I have now complained to the Ombudsman.
My advice? Avoid Co-Op like the plague...

I'm pretty much the same as you except Coop took my electricity a few months before they decided to take the gas. I haven't paid a penny yet and it has been referred to the Ombudsman.
I too had to make numerous calls and emails requesting a welcome pack which didn't arrive.
I am requesting a change of supplier without the exit fees.

kingstreet

TheDutch wrote: »

I am coming ato the end of my initial F&S tariff and want to switch to F&S Oct 16 but am worried that the direct debit amount will automatically increase. The annual 'Personal Projection' they have quoted in an email is 50% higher than my current usage hence the concern.

If you go through the online Existing Customer Switch form does it give you the opportunity to state your usage again? My estimate for this year has been startlingly accurate!

Yes. I entered my annual usage from latest bill.

TBH I was planning on leaving my DD as it is. I've told them what I wanted to pay since about a year into being with them.

englishrob

Just had an email from the Ombudsman that Coop have agreed to cancel the switch with no exit penalties! Huzzah!