Co-operative Energy reviews: Give your feedback

swanny65

I am please to report 6 months after i switched to Coop the switch has finally been completed.

I can access my online account, have entered a meter read, they have taken a DD payment and my previous supplier will be sending me a refund.

Will i get a bill and will i get compensated for delay and inconvenience, lets see.

There does appear light at the end of the very long tunnel.

I never telephoned Coop, they called me once and left me on hold for 60 mins. I always dealt with them by email. It appears more effective than telephone and provides a paper trail if you need to go to the Omnibudsman.

FOREVER21

Well co op energy continue to amaze and annoy me I am in the process of switching toEon via CEC. Got e-mail from Eon telling me that the move was progressing satisfactorily.

Then received my"goodbye " letter which shows an incorrect account number and said as I am on a variable tariff I will not have any exit fees. Wrong again,I am on a fixed rate tariff but fortunately this ends this month so at least they are right about the exit fees.

Like many others on here I had problems with my billing, the first bill covered the period 24/09/2014 to 29/12 /2015 received in Jan 2015 It showed me £1243 in debt and covered 465 days standing charge.

It took months to sort this out and they had to open a new account to do this. Although the account number they show has never been shown on my bills, I can only think it must somehow be linked to the mess up with the billing.

I have written to co op and told them that the number quoted is not my current customer number, but I wonder how this will affect my switch?

Unbelievabily the letter from the co op says " We've got big

plans for the future. As part of our commitment to our customers we are working hard to bring you the best possible service from any energy supplier- with a little help from the state-of -the-art, muti-million pound computer billing system upgrade"
You really couldn't make it up could you?

Sunblind_Duck

Without doubt, the worst experience that I have ever had with a supplier. I was with them for about 18 months, and during that time I had so many things go wrong, it would take a day to write it all down. The customer service was appalling. They seldom returned calls as promised. They managed to lose all my online billing records and at one stage my account showed that I was the proud owner of two electric meters. That episode alone took about three months to resolve. I finally unshackled myself from them, six months after having joined my new supplier. That is how long it took to sort out my final bill. Quoth the raven..........

scotty76

It seems even journalists are not immune.

'My months of billing chaos with the Co-op': Trying to leave her energy firm was like a divorce for journalist Laura Shannon

http://www.dailymail.co.uk/money/bills/article-3231845/My-months-billing-chaos-op-Denial-confusion-money-limbo-Laura-Shannon-trying-leave-energy-firm-like-divorce.html

Tommy247247

Keep well clear, I changed to this company 12 months ago the worst move I have ever made.It said on here that it was a cheap tariff so cheap your energy club says I can save over £700 if I switch to uk energy. The COOP NOW WANT £228 before they will let me switch. Lets hope you get it right with this one, looking at all the complaints so far it could just the same that's no internet no bills no one answering the phone, fingers crossed could save me £1000. Pensioner

Johno100

After not having received a bill or made any payment since January, it looks like they may finally be getting their act together.

Just received this email.

As I am sure you will have noticed there has been a delay in issuing you with a bill for the energy you have been using. The delay has been caused by a problem that we have had with our new computer system, which has impacted your account. Despite our best efforts, it has taken too long to track the fault down, but our IT team have now identified the problem and a fix is being prepared.

What does this mean?
This means your next bill will include your usage over a longer period than your normal quarterly bill and therefore could be more than you expect.

What should I do?
We do not want this to cause you any more worry than is necessary. If you are concerned, you could make a one off payment now that will be deducted when we issue your bill - you can do this by using our 24 hour payment line on 0800 092 8277, or if you have registered for your online account, you could make a payment via our online payment facility.

When will I receive my next bill?
We hope to be able to issue your bill no later than 26/10/2015. When your bill arrives, if you do find that you have difficulty in paying the total amount, please contact us immediately on 0800 954 0693 and we’ll help to work something out. Please be assured we are working extremely hard to resolve the issue on your account.

We are sorry for any inconvenience this has caused and thank you for your patience and understanding. If you have received a bill in the last few days, please disregard this communication.

Yours sincerely

Andy Springall
Head of Customer Experience
Co-operative Energy

Consumerist

Johno100 wrote: »

After not having received a bill or made any payment since January, it looks like they may finally be getting their act together.

Just received this email.

Well, it's the most positive response I've heard about from Co-op Energy for the past year.

What will be interesting, is whether they will be good to their word. If so it may be that there is finally some light at the end of what has been a long, dark tunnel. Fingers crossed - I might dare apply for a long-overdue refund of credit soon.

Johno100

Consumerist wrote: »

Well, it's the most positive response I've heard about from Co-op Energy for the past year.

What will be interesting, is whether they will be good to their word. If so it may be that there is finally some light at the end of what has been a long, dark tunnel. Fingers crossed - I might dare apply for a long-overdue refund of credit soon.

It wasn't actually a response to anything I'd sent them, I've simply been submitting regular meter readings and requesting bills via their online system.

modsandmockers

Johno100 wrote: »

After not having received a bill or made any payment since January, it looks like they may finally be getting their act together.

Just received this email.

"We do not want this to cause you any more worry than is necessary. If you are concerned, you could make a one off payment now"

HaHa - very funny! I still think that Co-op Energy are phishing for the details of their lost accounts.

Just today, Co-op Energy took their first DD payment since April, but it doesn't yet show as a credit on the account. In an email last month they said that a bill will be produced on 22nd September which, if it happens, will be the first since April. I shall submit daily meter readings for the next week or so, and it will be interesting to see what happens.

Mojisola

I have started getting bills again which is good.

So far, two requests for a refund have been ignored. I've sent a third attempt in today.