Co-operative Energy reviews: Give your feedback
Former_MSE_Samantha
Former MSE 24 Posts
✭
This is a feedback thread on energy supplier
Please share your experience with other MoneySavers. Click reply to take part.
Co-operative Energy
Please share your experience with other MoneySavers. Click reply to take part.
- Did you switch go smoothly?
- Have you had problems since?
- Is it easy to contact?
The feedback comes as part of the
Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, watch our New to Forum? Intro Guide.
0
This discussion has been closed.
Latest MSE News and Guides
Replies
All that has happened so far is that I received an email from Coop asking for the meter reference numbers as they couldn't find them on the national database. I replied same day.
Coop came up as my cheapest option when I did the comparison, and they seem to keep their prices quite steady. Hopefully I won't regret the move.
My switch from N-Power not so smooth when i moved into a new house. I wasn't issued an online account and couldn't submit meter readings. Also i had to do some additional chasing which meant ringing n-power and being passed around the system until someone could help. (N-Power have a department for everything).
This second switch had complication because my house has what they call an unadopted meter. I think it means the meter is not a grid meter, instead it belongs to the housing developer.
I dont think the switching complications were down to the co-op, although not being able to carry on with my same account login and password was a bit of a pain as i like to submit readings conveniently. I was told to wait a few months before being able to access the account.
Apart from that they have been much better to deal with than other companies, easy to contact, via phone, usually picking up within a minute or so unless it's lunch time and their email support is responsive too.
Prices, not the absolute cheapest but quite close. Their simple pricing and tariff structure and responsive support makes them the best for me.
Today I received the same email asking me to provide the gas meter details again. I decided to call them. After waiting about 5 minutes to get through a very helpful chap took the details over the phone and updated their system accordingly. This started the 35 day clock ticking apparently, so I should now have switched mid March.
My advice to anyone who gets this email is NOT to reply by email, best to call them.
Looks like we're back on track now.
Also had email earlier last month saying there was a mix-up on database for electricity - no mention of gas, however
Beginning to make edf and npower seem efficient!
How much cheaper were they and who are you switching from?
I understand they're not the absolute cheapest but how did you find their price changes in the last few years compared with what you were paying with BG and Npower?
I'm thinking of changing to them myself but don't want to switch if their prices tend to match BG after a few months.
I think that's what I'm a bit worried about, I've never had any issues with BG or getting through to their customer service and I would rather pay a bit more but the saving for me is too tempting to ignore at the moment,
Managed to speak to someone today - very helpful man discovered there was an error - apparently, incorrect meter reference (another address in the same street) was taken by CE from data base. Strange, though, that no one had contacted me when the old company received / refused (?) the request or let me know there was a problem and there was no entry on my account for gas. CE even failed to input the meter readings I gave them correctly and estimated the electricity instead, though showing this as "meter reading" and not "estimate" on the account!
Says they will have to start the transfer all over again, so more delay. The Coop price fix will be about to end by then.
Still awaiting formal reply - very nice people, but another example of system failure ("computer says no") with no real supervision of what actually goes on?