Co-operative Energy reviews: Give your feedback

modsandmockers

Consumerist wrote: »

But that doesn't really account for the mess they get in when dealing with new customers since there were no account details to lose at the time of the system change.

It seems to me there is a fundamental breakdown in communication so that any contact with them stops in its tracks and goes no further.

The posts on here are from nothing but nameless automatons trying to make it seem as though something is happening. I haven't seen any customer feedback on these forums to indicate they have helped in any way.

Yes - I have a mental picture of a deserted callcentre where the sound of unanswered phones is slowly driving the security guys insane!

The really worrying thing is that, so far, there is also no sign of life in the so-called regulatory authorities.

It’s like a horror movie!

TheDutch

kingstreet wrote: »

I'm an existing customer of four years and so far, luckily?, I've been unaffected by what has happened. My requests to switch from Fixed To Mar 17 to F&S Mar 16 V1 and then V2 were dealt with quickly and efficiently.

I've today switched to F&S Oct 16 and received an acknowledgment email straight after.

I'll feed back again when appropriate.

I am coming ato the end of my initial F&S tariff and want to switch to F&S Oct 16 but am worried that the direct debit amount will automatically increase. The annual 'Personal Projection' they have quoted in an email is 50% higher than my current usage hence the concern.

If you go through the online Existing Customer Switch form does it give you the opportunity to state your usage again? My estimate for this year has been startlingly accurate!

modsandmockers

The personal projection is based on the rather stupid idea that, when your current tariff comes to an end, you will allow yourself to be switched onto the energy suppliers standard variable tariff.

There is no way of knowing how Co-op Energy will respond to your request for a switch.

I recently switched to a better Co-op tariff, and received confirmation that the switch had taken place. But I have received no confirmation about the monthly DD arrangements, and Co-op Energy have still taken no payments since last April.

Consumerist

modsandmockers wrote: »

. . . I recently switched to a better Co-op tariff, and received confirmation that the switch had taken place. But I have received no confirmation about the monthly DD arrangements, and Co-op Energy have still taken no payments since last April.

Have you looked at your account on-line to see what story that tells?

Your experience is a bit unnerving because I was hoping to request a switch to another tariff whilst about half-way through my current contract.

boobbby

Consumerist wrote: »

Have you looked at your account on-line to see what story that tells?

Your experience is a bit unnerving because I was hoping to request a switch to another tariff whilst about half-way through my current contract.

I switched after about 6 weeks, mind did mine by phone in March when you could get through. You could also decided on the DD payments at the same time. Then asked for an email for confirmation of the new tariff which they actually sent.

modsandmockers

Consumerist wrote: »

Have you looked at your account on-line to see what story that tells?

U r havin' a larf, rite?

On July 9th, I switched my daughter's fix from September2015 to August2016 because I wanted to avoid her account being switched onto standard prices at the end of September. I managed the switch through the Co-op's main marketing site which, surprisingly enough, was able to recognise my daughter's account details. I received an email confirming the switch, and my daughter received a letter which also confirmed the switch.

But a month later, neither of us had heard anything about any kind of payment plan and so I sent another email which, amazingly, received a reply within hours. It told me that the first payment would be taken three days later.

Should it happen? Did it happen? No - to both questions!

To answer your question - the on-line account tells a story of desolation and neglect...

victor2

Cue another "I am sorry..." post from CooperativeEnergy?
They are nearing the top of my list of suppliers to be avoided.

boobbby

victor2 wrote: »

Cue another "I am sorry..." post from CooperativeEnergy?
They are nearing the top of my list of suppliers to be avoided.

"Nearing" ?

Mitch2015

Even though I've submitted monthly meter readings my on line account has shown no usage of either gas or electricity since March.
E mails are not replied, password seems to be not recognised and the whole on line system seems poor.
I'd switch but account shows £650.00 in credit and I would not expect quick action.
Would not recommend to anyone.

Inforapennyinforapound

I too am having problems logging in to my account. An error code is showing and i am not recognised.
Now trying to speak on the phone BUT seemingly in a huge queue as they are VERY busy. I wonder why?.....listening to irritating music