Scottish Power overcharged me £1300 and are evading making a refund

Scottish_Power · 26 March 2013 at 10:41AM

Eva I don't seem to have an e-mail from you so that we can resolve this for you. Please send the details to [EMAIL="social@scottishpower.com"]social@scottishpower.com[/EMAIL] Thanks David

spcustomer · 27 March 2013 at 1:51PM

Thank you Eva.

That legal action which you describe is fairly commonly referred to as a'class action'. Count me in. We will need quite a lot of us, but in due course I daresay others will join.

I was unable to open your message just now, and the browser told me it did not know why it could not open another window. I will have to investigate when I have some time.

I don't think SP have actually answered my queries by email even though they said they would - but perhaps that will happen yet.

What amazes me is this question: if they are so honest why on earth do they try to answer things in secret instead of publishing for all to see?

spcustomer · 27 March 2013 at 10:22PM

SP have not emailed the information they said they would some time back. I am not surprised.

Having heard from one of the people who call themselves David SP Representative that they only have one login name (and assuming it is true) I wondered why a disproportionate number of the correspondents on this thread seemed to be batting for SP, and there may be an explanation. Here is one possibility:

SP have an extremely aggressive debt collection company who try just about everything they can to threaten one into submission. The person who phoned me from this company got pretty upset when I suggested the possibility that I might be recording what she was saying and told me that it would be illegal to do such a thing - even though they do that very thing themselves! (In due course I think I told her where to go as far as I remember).

If that aggressive company also has the job of trying to soften up people writing on MSE, a simple and practical way of doing that would be for all debt collection specialists from that firm to have their own login details and thus pass beneath the radar. After all, they are pretty well bound to be working on a commission basis.

Perhaps if we go to court we shall find out.

I cannot even appeal to their non-independent ombudsman service without quoting at least one date on which I complained, and that would mean going through several years' worth of correspondence, so it will be while before I do that.

spcustomer · 29 March 2013 at 12:28AM

David has still not given the info he so generously said he would give earlier in this thread.

I emailed Eva81 but Eva has not replied. I will give it time.

I need also to point out another possible explanation for SP's behaviour: If all this overcharging has been just a bit of accounting fraud within SP there is the possibility that the people who run the legitimate SP accounting system do not even know that it is happening (despite 'due diligence').

How many undetected criminals could the accounting department of a firm like SP contain?

Nada666 · 29 March 2013 at 1:27AM

You still have not posted any justification for your complaint. No details of any overcharge. Just lots of silly statements and threats.

The representatives have already answered your questions as far as I can see. You have not disputed their summary.

spcustomer · 29 March 2013 at 11:09AM

And there, on page I, item 1, you will find my original complaint.

Nada666 · 29 March 2013 at 12:44PM

But you have not provided any information to counter the simplest explanation - the revised balance was £1000. You saw a £1300 overcharge and whooped and ran off and splurged on whatever before you had the money and then realised you were not going to receive £1300 in your pocket. This annoyed you and rather than sheepishly accept things you decided to splutter and stew and scheme.

Again, it is possible that this is an entirely incorrect interpretation - but I don't see much information from you that refutes it.

spcustomer · 30 March 2013 at 12:59PM

The pile of papers are nearly all papers that have arrived since I first asked SP to account for the overcharge, and there is no point in going through them until I need to pin down some detail.

I asked for a breakdown of the account at the time they admitted the overcharge (many years ago) and if you read this thread you will find out what happened next.

They have never given one.

spcustomer · 5 April 2013 at 9:18PM

SP's David:

I am afraid I have only just detected your message dated 28th March - but anyway it cannot be opened on my computer.

As I am sure you will be aware, at least one correspondent on this thread has been trying to label me as paranoid (despite the fact that it makes no difference to the case!). During my initial email correspondence with your firm (many years ago) someone at SP sent me an app which put all my inward emails in the trash box and it took me about an hour to retrieve the SP ones. Consequently I am wondering whether this unopenable message is of that nature.

If it is not, please send it in a form that an ordinary Windows Vista platform can open, or send it as an entry on this forum for all to see - otherwise I will continue to be in a position to tell the world that you have not done that which you said you would do.

I don't know if you have heard from my MP yet?