Scottish Power overcharged me £1300 and are evading making a refund

[Deleted User]

Hi,

Hasbeen wrote: »

http://www.youtube.com/watch?v=GQ5ICXMC4xY:rotfl:

haha, like it. :rotfl:

This thread is a bit of an epic as well.

CRISPIANNE3

I'm surprised that the SP Rep has now resolved this issue by now. I have always found them very efficient at sorting out any issues I have.

I think it is a question of working with them to resolve issues and not against.

spcustomer

Its still the same problem.

SP have still not given a breakdown of the accounts that allegedly allowed them to charge me an extra £1000 - which at the time amounted to adding an extra two years'-worth of electricity charges.

It's getting on for ten years now.

spcustomer

crispianne3 thank you for your comment, but the fact seems to be that SP do not want to resolve this matter. SP rep David said he would supply the answers to those questions for which I needed answers by email (thus keeping the answers out of public view) but has not done so. He may have realised that I will probably publish them.

All Scottish Power have had to do at any stage in this correspondence has been to show numerical justification for adding two years' - worth of extra charges. They have never done this.

Eva81: I sent you a private message giving my email address and the next day I received an email that was all machine code - which I deleted before it could do any damage. Was that from you? If not, perhaps you would like to email me with proposals for getting together a class action. If it was, are you working for or on behalf of Scottish Power?

It would be nice to know how many of the correspondents on this thread have been working for or on behalf of Scottish Power.

CRISPIANNE3

spcustomer wrote: »

crispianne3 thank you for your comment, but the fact seems to be that SP do not want to resolve this matter. SP rep David said he would supply the answers to those questions for which I needed answers by email (thus keeping the answers out of public view) but has not done so. He may have realised that I will probably publish them.

My experience with David is not to let go and keep pestering him and eventually he will get the job sorted.

spcustomer

Yes. I know the idea, but he has had since 27th January and has done nothing except to say that we have a dispute and I have a complaint and to say he will email me info I need but not do so.

I don't think he's quite as reliable as you would like me to think.

spcustomer

Still no word from David, so as we are on the subject of energy companies overcharging and not making refunds, I thought I ought to to tell you something I found out about British Gas.

What happened with British Gas was that when I enquired about the overcharge they were unwilling to discuss the matter. Having once been in business I told them that I would not pay the next bill if they would not explain the account (this would be considered justified in court) so they went silent, then, having added a late-payment charge of £14 they gave me an expalanation!

I paid the bill minus £14, and no doubt they will add another £14 each time they send a new bill.

British Gas start pestering about payment before the month is up. Will they make a late payment charge if we do not pay until the month is completed?

Nada666

To build up one debt you refuse to pay out of principle may be considered unfortunate...

dude89

spcustomer wrote: »

Still no word from David, so as we are on the subject of energy companies overcharging and not making refunds, I thought I ought to to tell you something I found out about British Gas.

What happened with British Gas was that when I enquired about the overcharge they were unwilling to discuss the matter. Having once been in business I told them that I would not pay the next bill if they would not explain the account (this would be considered justified in court) so they went silent, then, having added a late-payment charge of £14 they gave me an expalanation!

I paid the bill minus £14, and no doubt they will add another £14 each time they send a new bill.

British Gas start pestering about payment before the month is up. Will they make a late payment charge if we do not pay until the month is completed?

What do you mean they are pestering about payment before the month is up? They are chasing payment before the bill has not been paid with 28days? I believe on any BG bill where no payment plan is in place they request payment within 14 days (at least this is how it used to be) If so they have the right to actively chase any payment that is outstanding after it has been demanded and charge a reasonable fee for this process. Though how proactive they are in this process will depend on the history of the account (previous non payment. age of the account etc)

spcustomer

and requested payment immediately upon receipt of the bill would I be justified in chasing it up after 3 or days?