Scottish Power overcharged me £1300 and are evading making a refund

Scottish_Power

SPcustomer the Energy Ombudsman's number is indeed 0330 4401624 Here is the link to the contact us page on their website

http://www.ombudsman-services.org/contact-us-energy.html

David

Wywth

wakeupalarm wrote: »

What a complete load of tosh. ...Energy companies are the most complained about business there is.

Really? Do you have a source for that assertion?

This report from July 2012 says:

The ombudsman received 203,000 energy, communications, property and copyright complaints last year

http://www.which.co.uk/news/2012/07/energy-complaints-up-but-consumers-missing-out-291595/

Meanwhile, this report from September 2012 regarding the Financial Services Ombudsman says:

During this six-month period, the ombudsman service received a total of 135,170 new complaints – a 27% increase on the previous period.

http://www.financial-ombudsman.org.uk/news/updates/complaints-data-1Jan-30Jun-2012.html

If I've got my sums right, I think this means complaints about the financial services sector were in excess of 240,000 over the 12 months, ending 30 June 2012.

zzzLazyDaisy

I had a problem with SP a while back, which customer service had not dealt with. I posted here and the problem was sorted out in less than 24 hours. So my experience is that he/they are genuinely here to help.

Nada666

This case does act as a useful warning to other potential Baldrics out there: if you have a thousand pounds of debt sort it out - a cunning plan of using another thousand pounds of goods will not give you a valuable bargaining chip - it just doubles your debt!

spcustomer

Fire_Fox wrote: »

Psychopath??? Your last post sound paranoid, and you accuse SP of a personality disorder?? Just Google the phone number!

Firefox we are getting away from the subject, but as I worked in mental hospitals for many years I need to clarify terms.

A paranoid person may be psychopathic or not, and may be schizophrenic or not, but if I am being paranoid (as most of us are from time to time) it may or may not be justified. We might see in due course.

A psychopath is in very basic terms someone who does not have any empathy for others. We are all psychopathic to a greater or lesser degree, or we could not function. There are, however, many other characteristics that have been recorded over many years that in total are considered to make a person a psychopath from a clinical point of view. Look up the the Hare Scale to get an idea. Robert Hare simplified things into a set of measurable characteristics. Others have done similar work.

Fire_Fox

spcustomer wrote: »

Firefox we are getting away from the subject, but as I worked in mental hospitals for many years I need to clarify terms.

A paranoid person may be psychopathic or not, and may be schizophrenic or not, but if I am being paranoid (as most of us are from time to time) it may or may not be justified. We might see in due course.

A psychopath is in very basic terms someone who does not have any empathy for others. We are all psychopathic to a greater or lesser degree, or we could not function. There are, however, many other characteristics that have been recorded over many years that in total are considered to make a person a psychopath from a clinical point of view. Look up the the Hare Scale to get an idea. Robert Hare simplified things into a set of measurable characteristics. Others have done similar work.

Thanks, but you misread the post and underestimate my knowledge. Personal attacks are not permitted on MSE, I don't see why that should not apply to organisations as much as individuals. Using the word psychopath as an insult or put down could be deemed inappropriate for someone of your background.

spcustomer

I haven't so far phoned the Ombudsman service because I have not yet bothered to rig up the right recording equipment.

However, they have written to me. Here is what they said:

QUOTE (inc. punctuation):

Dear (spcustomer)

Thank you for your letter received on 21 February 2013 about Scottish Power (I must have forgetten to date my letter).

To resolve your problem with your energy provider we recommend that you follow its Complaints Code of Practice. You can ask it to supply you with a copy of this. If you have internet access the information is usually on your energy provider's website.

The following details might help:

(details of Scottish Power)

We hope this information helps you take your complaint forward.

What happens next?

If after following it's Complaints Code of Practice, your complaint is not sorted and 8 weeks have passed since your first told Scottish Power about the problem, please contact us.

If less than 8 weeks have passed and Scottish Power has written to you to say it will no longer be handling your complaint and it has reached it's full and final position we may be able to consider your complaint

Before we can decide whether we can consider your complaint, we need to know the answers to all of the following questions:

The date you first complained to the energy company?

an email address, if you have one we that we can contact you on

Which departments you have spoken to at Scottish Power

If you have sent any emails to Scottish Power. Please confirm the specific departments and addresses that you have sent these letters to. We also need to know when these letters were sent

Do you have a copy of any letters or emails sent along with details of any calls made or received.

What would you like as a resolution to your complaint.

If you have any questions about our service please call us on 0330 440 1624, our phone lines are open Monday to Friday between 9.00 am and 5.00 pm.

The enclosed booklets etc

Yours sincerely

Jo Sheridan,
Enquiry officer.

END OF QUOTE.


Somewhere earlier on this thread one writer (whom I suppose was one of the SP correspondents) was complaining that I was asking Scottish Power to 'jump through hoops'. What, exactly, is happening here now?

SP's rep David: Do you think you could please answer the following questions:

1. How many of the correspondents on this particular thread are or were either actually employed by Scottish Power or working on behalf of Scottish Power or any associated organisation (or, for that matter, for you personally)?

2. I notice that your company have special rights on this website. Do they include the power to in any way alter the content?

3. Has your company at any stage since the beginning of this century suggested to me that I might like to access your Complaints Code of Practice and thereby turn my initial complaint into a formal jumping-through-hoops complaint?

4. Has your company during that time ever made any attempt to show me proper accounts?

5. How many complaints about overcharging have your company had in the last 5 years and have any been resolved in favour of the complainants? If so, how many? (I presume you do keep records).

6. At what date do your records show my original complaint? You have acknowledged that there was one.

7. Some people are more competent than others, so it would be worth knowing what your company would do if confronted by someone with 'learning difficulties' who put in a similar complaint to my own? (this is only an example, but there are many people who could be similarly handicapped, whilst I myself am probably only outnumbered - or may be less competent than I think I am.)

spcustomer

Firefox:

I got on with a few odd jobs whilst I had a think about your last posting.

I take it then that you mean that if I think a company may be behaving corporately in a psychopathic way I should not pose the question whether they are or not because it would offend the whole company (presumably you mean everybody within it)? That was the question I posed.

Your posed the question whether I was being paranoid or not. Was that offensive?

Was that the same thing?

Are we timewasting and thereby avoiding discussion of the matter in hand?

BASFORDLAD

Is The op on something?

Hasbeen

BASFORDLAD wrote: »

Is The op on something?

Relation of Cons:eek:ma?:rotfl: