Great 'Work in a bank? What should we know' Hunt

StAnToN_2

ShelfStacker wrote: »

Precisely. Nobody has TOLD anyone to do anything. It's a suggestion. It's my personal view, and my view alone, that those people who refuse that suggestion in favour of standing around doing nothing and waiting to do much the same thing are idiotic.

While I agree with what you are saying ShelfStacker that is merely subjective, it is not up to you or I to judge people on their personal preferences. But I agree, it does seem silly to me...

chambta

ShelfStacker wrote: »

Precisely. Nobody has TOLD anyone to do anything. It's a suggestion. It's my personal view, and my view alone, that those people who refuse that suggestion in favour of standing around doing nothing and waiting to do much the same thing are idiotic.

The bloke's like a stuck record. Take the words from any of his posts, re-arrange them, and hey another one of his posts!

Fair enough; queue up for something you don't need to but to complain about the queues that you help form is sheer lunacy. I bet staff unfortunate to work in his bank of choice really look forward to his daily pointless visits.

Aegis

Inactive wrote: »

You obviously take the Banks " brain washed " view, that you know what is best for customers, well clearly from feedback on this site, you are wrong in many cases.

Possibly controversial, but we bank staff actually know our jobs and systems well. In fact, we probably have a much better idea of how to reduce queuing and increase ease of use of the bank's facilities for most customers than the customers do. Paying in cash in one of the new machines allows the money to credit instantly to any given account. Paying in a cheque allows the cheque to enter the account perhaps an hour or two later than it would with the counter, which is a moot point because the clearing cycle for cheques then kicks in and means you need to wait for the balance to become available anyway. Withdrawing money is instant if you have the card with you. Paying bills over the counter can be done by telephone or online without even having to leave the house.

All in all, the only thing the counters need to be used for in my branch are large deposits or withdrawals that would clog up the machines or for foreign currency requests. Anything else and we can do it on one of the machines. I would estimate that 80% of customers who use the counter don't need to, and encouraging that 80% to use the self-service options instead of the counter would reduce the wait time considerably. As such, queue walkers do a very useful job by trying to reduce the wait time for those who have no choice but to use the counter.

Hiring more staff and training them up for the specific role of being a cashier would be pointless. On a typical day, my branch has 2 cashiers serving at any one time, and for most of the day they could make do with 1. At certain points during the week, we get a huge rush of people wanting to use the counter, often for requests that could easily be done using another method but much faster. Financially it would make no sense to train up a 3rd cashier to join those 2 for the few hours a week that the counter is actually busy. On the other hand, a queue walker can be any member of staff and it takes barely any training to show people how to use the various machines, as they are pretty idiot resistant for the most part.

Just because a customer wants to do something a certain way doesn't mean it's the best way for them to do it, either for themselves or for the others who also have to queue.

Inactive

Well of course all of you bankers will be singing from the same hymn sheet, you have no doubt all been brain washed by similar methods.

Few of you seem capable of accepting that a customer has choice, don't blame people like me when you lose your jobs.:rolleyes:


You will be pleased to learn that I rarely go in to my bank branch..

Inactive

chambta wrote: »

The bloke's like a stuck record. Take the words from any of his posts, re-arrange them, and hey another one of his posts!

.

As are the posts from most of the bank staff on here, same applies.

Inactive

chambta wrote: »

I'll join the large group of people who disagree with virtually everything you say.

Why you see a problem with offering other options is beyond me. You're the one using the word 'tell'.

Well excuse me, I seem to recall some of you bank staff "tell"ing me that am I stupid to queue, instead of using the daleks.

It is my choice as a customer to use which ever method I choose, nobody elses.

Because the banks cannot / will not provide enough cashiers to service customer needs isn't my problem, it is theirs.

Kavanne

Inactive wrote: »

Well excuse me, I seem to recall some of you bank staff "tell"ing me that am I stupid to queue, instead of using the daleks.

It is my choice as a customer to use which ever method I choose, nobody elses.

Because the banks cannot / will not provide enough cashiers to service customer needs isn't my problem, it is theirs.

I always use the machines because I don't want to be harassed and sold to by dopey cashiers. Why don't you do the same?! :money:

Paul_Herring

rb10 wrote: »

However, as Lokolo said above, it depends on what sort of box you put it in. I assume you used one of the old fashioned ones where you write it on an envelope. But banks that have a machine in them will put cash/cheques into your account while you are standing there.

I used the one I was directed to - which would seem to fit the description of the former.

Paul_Herring

Twister84 wrote: »

It would have taken a couple of days anyway, unless it was a house cheque.

No it wouldn't. My bank credit cheques (for interest purposes) the day they're placed into the account. Which, in the case of counter service, is the day I turn up at the bank to pay the cheque in.

Paul_Herring

willo65 wrote: »

just a repost unless you missed this one paul??

Sorry, yes I missed it. Partner owns the property.