Great 'Work in a bank? What should we know' Hunt

Tabatha_Kitten

99% of the time I'm with Inactive....
....maybe thats because I am ex bank staff who was "outsourced" due to the darleks !!

Aegis

Inactive wrote: »

Well of course all of you bankers will be singing from the same hymn sheet, you have no doubt all been brain washed by similar methods.

It's not brainwashing to know that it is faster for everyone (i.e. not just you) if customers who can use the machines use them. It's generally faster than going through the queue, telling the cashier what to do, then waiting for them to do it and give back any receipts that are needed. That's why branches encourage customers to use the machines. It makes sense from the bank's perspective and from the customer's perspective if you look at it from an objective viewpoint.

By the way, I thought this before joining the bank, so it's not brainwashing. You can stop the random ad hominems now that that's cleared up.

Few of you seem capable of accepting that a customer has choice, don't blame people like me when you lose your jobs.:rolleyes:

I accept that the customer can make a bad choice if they want. I don't have to admit that they're right to make that bad choice, however.

I'm in no danger of losing my job, as I'm in an understaffed role at the moment and do good work, so I have no need to blame you for anything. In fact, my job wouldn't be even slightly affected if we didn't have counters at all in this branch, evidenced by the fact that I was doing a similar job at a counter-free branch a few months ago.

That particular branch almost never had queues for the services you'd normally do at a counter.

Inactive

Aegis wrote: »

I'm in no danger of losing my job, .

My next door neighbour said similar to me last Summer, she worked as a Manager for Woolworths.:rolleyes:

Lokolo

The funny thing is, my local HSBC branch now has only got 1 cashier desk and theres never any queues... but there are queues are the deposit machines :rotfl:

If thats the case I always go to the cashier.

Common sense people.

willo65

Aegis wrote: »

By the way, I thought this before joining the bank, so it's not brainwashing.

Good point, the only think I ever go into the bank for or ever went into the bank for was occasionally to deposit a cheque, I used the machine/drop boxes. I would never stand in a queue for 5-10 mins for something I could do myself.

chambta

Inactive wrote: »

Well excuse me, I seem to recall some of you bank staff "tell"ing me that am I stupid to queue, instead of using the daleks.

It is my choice as a customer to use which ever method I choose, nobody elses.

Because the banks cannot / will not provide enough cashiers to service customer needs isn't my problem, it is theirs.

Whether you are stupid or not that has nothing to do with it.

You were suggesting the bank is 'telling' you how to go about your business by offering faster alternatives. If you choose to ignore them for no reason at all then fine. If you are kept in a queue as a result it is actually your problem too.

StAnToN_2

willo65 wrote: »

Good point, the only think I ever go into the bank for or ever went into the bank for was occasionally to deposit a cheque, I used the machine/drop boxes. I would never stand in a queue for 5-10 mins for something I could do myself.

That's using common sense, something of which Inactive lacks unfortunately!:rolleyes:

simon_templar_2

At Abbey when the queue for the counter is large the person walking the queue asks what the customer has come in the branch to do. If for example they are just paying a cheque in then they can do so at one of the PBA desks. If the queue is 10 persons long and you are the only one who wants to pay a cheque in and are person 10 in the queue then why would you queue when you dont need to?

Paul_Herring

Aegis wrote: »

It's generally faster than going through the queue, telling the cashier what to do, then waiting for them to do it and give back any receipts that are needed.

IME it's not faster at getting my cheque paid in. Alright, I might spend 10 minutes less in the bank depositing the cheque, but the cheque didn't hit the account until days later.

While the interest on a £300-odd cheque isn't going to 'break the bank' as it were, it's the principle of it. And since I get once a month cheques (blame the council for not supporting direct-to-account payments) I'm more inclined to watch the teller enter the cheque on their computer than to trust some anonymous box where they can (on my one time of using) lose (if only temporarily) the deposit.

Twister84

Paul_Herring wrote: »

No it wouldn't. My bank credit cheques (for interest purposes) the day they're placed into the account. Which, in the case of counter service, is the day I turn up at the bank to pay the cheque in.

Sweet. Does it show on your account the same day?

Our Quick Deposits are processed throughout the day, unless it is towards close of business, where it could be processed the following day.