Computer repair

Drinda

Hi, I don't know if this is the right place to put this, but last week I asked for help on this sight regarding Blue screen error messages and someone kindley found the answer for me on Microsoft.
While I was trying to sort it out my monitor went black and it just said No Signal and I could not get back on line.

Yesterday I was so fed-up with it I phoned a repair place just up the road from me. Their advert in the phone book said "No Fix-No Fee, Same day response, No Call out Charge.
They said they would send a engineer out at 3pm, when he came he took one look from across the room and said " its your hard drive", but when I said "I don't think so because I can here it running and when you put you finigers underneath you can feel it is running", then he said he had better take it back to the shop, I told him not to bother because it is a few years old and I would not spend a lot on it, but he assured me there would be no charge for taking it and having a look and he would not do any repair until he phoned me first and I could say yes or no.

I phoned them 3pm today to see if they were bringing it back and he first said they had to clean it inside so they would charge me for that, that was the first lie because I have a very small vac that I keep just for the job and I gave it a thorough clean befor he came so he put me on hold for a min and when he came back he said he had mixed me up with another customer so I said well just return it, with that he said he had put a new graphic card in it and that is £75 plus £35 for doing it. I pointed out that he said he would not do anything until he phoned me and I could agree or not. He then demanded that I pay him over the phone with my card or he would keep my PC.

I have been advised to send a recorded letter giving them 5 days notice to return it in the same condition that they took it , so I phoned them to get their complete address and they said they are in Birmingham and put the phone down.

has anyone had this sort of trouble and what else can I do other than take them to small claims court.

Thanking you Drinda.

Hackman_2

If they are just up the road should be easy enough to get the address.

closed

which company?

ask trading standards to phone them

If no bios message came on screen, it's not the hard disk

a bog standard graphics card is much cheaper than that

http://www.ebuyer.com/search?sort=price+ascending&q=graphics+cards&page=1

but as they have turned up and done some work, £35 for labour seems fair, but you could have done it yourself.

Drinda

Thank you for your reply, Hackman the address they use is,
Computer Repairs Basildon, Eastgate Centre, Town Centre,
Basildon SS14 1AG, They won't give me the correct address and I have googled the post code, there are 20 addresses in the town with that postcode,but none of them are computer repaireers. I have phoned 4 of them and they do not know who they are, I phoned CAB and they told me what to say in a recorded letter and I am to send it to the Post Code that I have, giving them 5 Days to return my computer, they say the post office should know who they are.

Closed, Thank you for your reply, It is not that I did not want to pay for genuine work done if that is what it needed, but as well as the £75 for the graffics card plus installing it, plus they said it was very dirty inside and that was not true, I cleaned it myself that morning and it was like new, they say that they do the repair in your own home, but he did not even have a screwdriver with him. I just think they were CON-ARTISTS.

Thank you for your reply Drinda

closed

are you mobile, can't you go in and get it, where is the address up the road?

reminds me of a watchdog programme.

railbuff

Drinda wrote: »

Thank you for your reply, Hackman the address they use is,
Computer Repairs Basildon, Eastgate Centre, Town Centre,
Basildon SS14 1AG,

did a google search for Computer Repairs Basildon and come up with

Basildon Computer Repairs 19 Bedford Rd, Basildon, Essex, SS15 6PG


yell.com/b/Basildon+Computer+Repairs-Computer+Services-Basildon-SS156PG-6172711/

-TangleFoot-

railbuff wrote: »

Basildon Computer Repairs 19 Bedford Rd, Basildon, Essex, SS15 6PG


yell.com/b/Basildon+Computer+Repairs-Computer+Services-Basildon-SS156PG-6172711/

The image shown there also appears on this web site.

On the other hand, Thomson Local lists a 'PC Doctor' at 25 East Sq, Basildon, SS14 1AA... and I've found a web site for Eastgate Shopping Centre (SS14 1EB) which doesn't list any PC-related businesses at all.

DCFC79

Consumer rights forum would be a better place for this, ill get onto 1 of the BG's to move it.

railbuff

-TangleFoot- wrote: »

The image shown there also appears on this web site.

On the other hand, Thomson Local lists a 'PC Doctor' at 25 East Sq, Basildon, SS14 1AA... and I've found a web site for Eastgate Shopping Centre (SS14 1EB) which doesn't list any PC-related businesses at all.

I would say looking at that website 6pc.co.uk then i may be right in the name and address your looking for as for a computer business their website is useless and does not look professional

-TangleFoot-

Did a WHOIS lookup: 6pc.co.uk is currently registered to one James Abbott.

The registrant is a non-trading individual who has opted to have their
address omitted from the WHOIS service.

railbuff

-TangleFoot- wrote: »

Did a WHOIS lookup: 6pc.co.uk is currently registered to one James Abbott.

breach of Nominet rules as he is clearly trading so cant hide whois details