Flight delay and cancellation compensation, KLM/AF ONLY

nat38

many thanks!
but the CAA link does no longer exist

Vauban

nat38 wrote: »

many thanks!
but the CAA link does no longer exist

Oh dear - I see their page on "extraordinary circumstances" has gone. But it's still their view: not that they actually enforce this, of course!

razorsedge

nat38 wrote: »

many thanks!
but the CAA link does no longer exist

Curious.

The infant compensation note linked to by Vauban had an ID of '2011'.

Searching the CAA News Archives for 2013 Q1 reveals that a news item with ID '2010' is there dated 28 Jan and an item with ID '2012' is there dated 31 Jan. In fact all news items from '2205' to '2222' are listed for that quarter except '2011'.

http://www.caa.co.uk/application.aspx?catid=14&pagetype=65&appid=7&newstype=n&mode=list&year=2013&quarter=1

Come on CAA, free the 2011!

Steve56

Just to let you know my case with KLM is now resolved and they have agreed to pay each of us 600 Euro. I sent a detailed final mail to them questioning their explanation of "extraordinary circumstances" and backed it up with details and flight stats that I had researched online.


They responded promptly and whilst not agreeing (of course) with what I had outlined, did agree to pay each of us 600 Euro.


My advice would be to persist and unless you particularly want them, decline any offers of airmiles or vouchers (both of which seem to have so many T&Cs attached to their use) and instead, request a cash payment.


It took some time but I'm glad I persevered.

nat38

razorsedge wrote: »

Curious.

The infant compensation note linked to by Vauban had an ID of '2011'.

Searching the CAA News Archives for 2013 Q1 reveals that a news item with ID '2010' is there dated 28 Jan and an item with ID '2012' is there dated 31 Jan. In fact all news items from '2205' to '2222' are listed for that quarter except '2011'.

http://www.caa.co.uk/application.aspx?catid=14&pagetype=65&appid=7&newstype=n&mode=list&year=2013&quarter=1

Come on CAA, free the 2011!

so what would you do? would you clain the full amount for an infant even if you don't have anything to back your claim?

111KAB

nat38 wrote: »

so what would you do? would you clain the full amount for an infant even if you don't have anything to back your claim?

If the infant was on the plane and you paid the infant price for said child you are entitled to the compensation so yes in those circumstances you should seek and receive.

razorsedge

nat38 wrote: »

so what would you do? would you clain the full amount for an infant even if you don't have anything to back your claim?

Article 3 para 3 of EU261/2004 backs your claim (assuming that you paid a fare for your infant that was available directly or indirectly to the public).

nat38

razorsedge wrote: »

Article 3 para 3 of EU261/2004 backs your claim (assuming that you paid a fare for your infant that was available directly or indirectly to the public).

yes, we paid £60 for him.

David_e

nat38 wrote: »

yes, we paid £60 for him.

For the ticket you mean?!

Vauban

:rotfl:

David_e wrote: »

For the ticket you mean?!

:rotfl: