Flight delay and cancellation compensation, KLM/AF ONLY

Nnenne

########This was the first email they sent me when I called to make a complaint about the flight delay#######<<<<


Thank you for contacting Air France.

We are sorry to learn you experienced problems when travelling on our services on the 30th of April from Port Harcourt to Paris.

I fully sympathise with your dissatisfaction, and, on behalf of Air France, I sincerely regret the difficulties that you experienced on this occasion.

Further to investigation, we can confirm that your flight AF513 was delayed by 91 minutes on departure from Abuja due to an unexpected technical issue with the fuel indicator.

Our prime concern is to ensure the safety of our passengers, our staff and the general public at all times.

To this end we maintain the highest maintenance standards on all our aircraft and we will not allow departure of an aircraft that is not in full working order.

An utmost effort will always be made to minimise any possible inconvenience arising from this unfortunate situation, and we regret that, in your case, this delay meant you missed your original connecting flight AF1680 to London Heathrow and arrived to your final destination with a further delay.

As a token of our regret for the problems you were caused on this occasion and in an attempt to lessen the negative impact of the situation, we wish to offer you a non-refundable voucher for a value of 35 GBP.

Please find enclosed the full terms and conditions.

In the hope that the above will go some way to restoring your confidence in our company we look forward to welcoming you on board our services in the near future, for what will be, we trust, a totally satisfactory travelling experience.

Yours sincerely,

E. Vergani

Vauban

You are right. There is nothing in the Regulation or subsequent case law that says that technical failures that occur "halfway through the journey ... are not covered by the European Regulation". If anything, the Wallentin judgement makes the opposite point.

I suggest you star court action and watch the airline's resolution wilt.

Sinhanada

I received a similar response:

Thank you for your e-mail dated 5 August 2013 wherein you have informed us about the delay in flight AF990, from Paris to Johannesburg on 2 August 2013. . At the outset please accept our sincere apologies for the inconveniences that you have described to us.
Kindly allow me to explain that AF 990 was delayed due to technical reasons which could not be repaired immediately though all possible measures to avoid this delay were taken. We do note that you were given care and assistance by our staff at the airport. Unfortunately, you and your daughter, Ms ZS, were not able to take enough rest at the hotel as the flight was scheduled to leave at 10:00 on 3 August 2013.
I do understand the fact that a happy family reunion got affected due to delay in our flight. But I would like to assure you that this in no way reflects the level of service which we aim to offer our passengers. We would not want this to be the lasting impression on our company. We are pleased to offer you an electronic Air France voucher of GBP 70.00 per person. This voucher would remain valid 1 year from the date of issue and can be utilised in Air France, KLM and Delta Airlines. The other details will be mentioned in our subsequent e-mail once we receive a confirmation from you.
In closing, I do hope that you will accept my sincere apology and not permit this unfortunate experience to continue to reflect unfavourably upon us. I am confident that we are capable of delivering the level of service you have every reason to expect, and given the privilege of serving you in the future, we will do our best to ensure that any travel is without incident or disappointment of any kind.
Yours sincerely,


I emailed back rejecting the offer and asked for the 600Euro compensation as per the EU Court ruling. The next email I received offered it.

May be worth a try?

mrsyorkie

Woohoo! Result at last!! :money::j

Email from Air France;
I write further to your recent communication and would like to extend our sincerest apologies for the long time taken in order to finalise your file.
We have carefully reconsidered your claim and are pleased to inform you that this is a situation where we can offer compensation in accordance with the EU recommendations. You may opt to have this as a travel voucher for the amount of 800 Euros or as a cash payment for the lesser amount 600 Euros.
The travel voucher will be valid for 12 months from the date of issue and can be used in full or part payment of future flights with Air France, KLM, and Delta Air Lines.
In case you opt for the lower cash amount, kindly forward us the bank details of each party of you as follows:


Can I just ask please - should it be 600 euros per person, or in total? (there were two of us travelling).

Vauban

€600 per person for a flight over 3500km arriving 4 or more hours late.

mrsyorkie

Thanks, I've emailed them back asking if my hubby needs to make a separate claim. Seems daft if he does, considering the whole booking was in my name.

ssusie711

hi everyone
Just wanted to let you know .Successfully claimed back £2600 from klm for flights just followed the wonderful instructions on this forum .thank you so much

JPears

ssusie711 wrote: »

hi everyone
Just wanted to let you know .Successfully claimed back £2600 from klm for flights just followed the wonderful instructions on this forum .thank you so much

:j:T:beer::T:j

lindaflood

Can anyone please help me???


We booked a package deal to Orlando through Ocean Florida. i was told it was a KLM flight to Detroit and a Delta flight from detroit to MCO Orlando.

Tues 27th Aug we got to detroit from Orlando ok, but then hit a 5 hour delay. The tickets have a KL number on. KL6078 but was operated by Delta and our baggadge and flight number when there was DL0018.

Sorry to be thick, can we still claim compensation through KLM or as it was a Delta flgiht, are we not eligable under the EU rules.


Thank you in advance for any help, anyone can give me.

PS Detroit airport shops shut at 10pm and Delta were shocking with providing any care or updates. NOT a good place to be stranded till 4am with kids ! :-(

JPears

lindaflood wrote: »

Can anyone please help me???


We booked a package deal to Orlando through Ocean Florida. i was told it was a KLM flight to Detroit and a Delta flight from detroit to MCO Orlando.

Tues 27th Aug we got to detroit from Orlando ok, but then hit a 5 hour delay. The tickets have a KL number on. KL6078 but was operated by Delta and our baggadge and flight number when there was DL0018.

Sorry to be thick, can we still claim compensation through KLM or as it was a Delta flgiht, are we not eligable under the EU rules.


Thank you in advance for any help, anyone can give me.

PS Detroit airport shops shut at 10pm and Delta were shocking with providing any care or updates. NOT a good place to be stranded till 4am with kids ! :-(

So your delay was on your return journey, the second leg from Detroit to where? How long were you actually delayed in landing (not departure)
Aug 27th this year ie 2 days ago? Don't your remember if you were on a KLM or Delta aircraft?