Flight delay and cancellation compensation, Easyjet ONLY

Justice13075

What a load of Bovine Excrement. Euclaim says you could be due €400 per passenger. Put your flight details into bottonline and see what they say. Then Google and download Vaubans guide and read. Come back for anymore help

JPears

Toilet malfunction and crew hours are not an EC end of. The ATC claims are a diversion, a red herring. Ignore.

Keep it simple in your response to CEDR. Any ATC restriction is entirely due to toilet issues and crew hours and are totally irrelevant to the cause of the delay.
Remember, if CEDR find against you, you can still go NWNF such Botts or go DIY legal.
easyJet are shifted when it comes to 261/2004, period

JPears

And the frustratingly slow, disorganised CEDR process rumbles on....
3 weeks of hearing nothing after easyJet provided no update on their offer or no defense and I submitted my final comments.
No adjudicator has been appointed as yet

An email sent to today prompted a response.
"CEDR has appointed an adjudicator in this dispute. The Adjudicator will now review all the evidence submitted by both parties and provide a written decision which will be available in approximately 30 days."
30 days?!

To look at no evidence from easyJet and a 2 paragraph submission from myself saying:
1. No EC as strike didn't occur.
2. EJ made no effort to minimise a delay of 7 days, never mind up to intolerable sacrifice....
And then I'll have the hassle of actually getting the money off of easyJet....

Agro

I had a flight cancelled by easyjet roughly 9 hours before we were due to fly to Amsterdam in September, I sent in the form for compensation and they rejected it on the grounds of bad weather so I contacted Schiphol airport to see if this was the case....they agreed that they had bad weather so I assume it’s pointless going any further with this? (When they cancelled I went on the easyJet website to see if I could get another flight (the earliest they could get us there was 2 hours after we were due to return to Manchester (it was only a two night trip) I saw no indication that I could make my way via another method and that they should’ve informed me that they’d foot the bill for this? (euro tunnel etc)

EasyJet also have offered a full refund for my flights which I accepted......but it’s been 60 days now and I’ve still not received any money - every time I contact them they say to wait 14 days and then when the 14 days are up they restart the refund process (why do I get the feeling that they’re just trying to get me to give up?).

Also my hotel in Amsterdam was booked and paid for - no chance of a refund from the hotel, they have however sent me an invoice - I sent these off to easyJet and they have come back to me asking for the receipts on another format, they also said that they don’t have to pay for the pre booked transfers to the airport (return) that i had already paid for, is this correct?

What do you suggest I do next because I’m struggling with what my next step is, especially for the refund for the flights?

JPears

Alas there is little you can do. Unless you have good travel insurance which might cover some of your losses.
Have you put your flight details into an online checker, such as Botts or EUclaim for compensation? 60% of something is better than nothing.
easyJet, like the majority of airlines, are a bunch of shisters. They don't give a Monkey's about the customers that pay their turnover and pay cynical lip service to the legal obligations of regulation 261/2004.
A letter of complaint to the CAA will fall on deaf ears of a toothless regulator.

Agro

Thanks for the reply, never felt so powerless to get my money back than dealing with these crooks. I put my flight in both, Eu claim said no, bots said yes....not all of us had travel insurance (8 of us were going on the trip) I’ve got travel insurance through coverwise though. I honestly can’t believe they won’t just give me the refund for the flights, instead of promising and never sending it over!

JPears

You're not powerless. If they have said they will refund the money then send a polite reminder but give 14 days maximum for cleared payment into your account. Mark your letter/email as an NBA/LBA. That then clears you to take them to small claims court for non payment.
I would also, via the website put in a claim for your re-routing expenses.
If Botts (who tend to be optimistic) think you have a compensation claim, why not go with them? It won't cost you anything if there is no claim or they lose.

SamP92

JPears wrote: »

That is incorrect. If you were told the flight was cancelled, it was cancelled.

If you are delayed more than 5 hours, you have the choice to cancel, get a refund and make alternative arrangements.

The airline should do this for you. Clearly they didn't until after you had made your own arrangements.
Easyjet are a bunch of numpties when it comes to regualtion 261/2004. Like most airlines they will fob you off with any excuse with hope you will accept their misinformation and go away.
Did you receive the refusal via email, with case ID etc? If so, send you response pointing out their error applying the EC regulation. Mark it as an NBA/LBA and give them 14-21 days to pay up.
Unless your contract of employment states otherwise, you, the passenger are entitled to the compensation.

I have finally received email confirmation from easyJet that my appeal has been rejected (see below). What’s the next best step ie who to appeal to, is there an email template that needs to be followed and anything else that may need to be included in my appeal

Thank you for contacting easyJet. We have received and assessed your EU 261 Compensation claim.

I am sorry that your flight was delayed and apologise for any inconvenience it may have caused.

We try very hard to operate efficiently and on time, however situations may arise from time to time that can prevent this from happening. I can assure you that delaying or cancelling a flight is always our last resort as we understand the inconvenience this causes you.

Your flight to Manchester (MAN) from Alicante (ALC) you were No Show. As this was the case, you are not eligible for compensation at this time. Should you wish to understand more about your rights and compensation in times of disruption please click the link to the Notice of Rights information.

Our decision in relation to your claim has been taken after a full and thorough investigation. Whilst we appreciate you will be disappointed by the outcome, our decision stands and we cannot enter into further communication with you. You have the option to refer this matter to CEDR (the Centre for Alternative Dispute Resolution) who are accredited by the Civil Aviation Authority and provide independent assessment of claims against airlines. Their details are:

Centre for Effective Dispute Resolution

Please be aware that CEDR will need to see a copy of this correspondence, which constitutes our final response. Please also note that you have a maximum period of 12 months from the date of this correspondence to present your claim to CEDR.

Once again, we appreciate this is not the response you wanted to receive but we are unable to take your complaint any further

JPears

Clearly you are not going to get anywhere with the Department of Numpties at Easyjet customer services.
Next step is either

1. CEDR. A message I received from them states that they intend to have all cases closed after 3 months. Not my experience so far. So a slow slow process. But its low risk and doesn't stop from the next step should you get an unfavourable ajudication.
2. Go directly to court via MCOL ( or hand over to a NWNF such as Botts if they indicate you have case).
Did your last communication to EJ get marked as an NBA/LBA? If not you'll need to do that now, giving 14 days notice. especially if you want to side step CEDR and go directly to small claims court.

How can EJ say you were a no show when you checked in and sat on the tarmac for several hours? Complete idiots. This is a point you must make clear to the adjudicator if you go via CEDR.
Keep us up to date.

SamP92

1. As I’ve only received the email confirmation today. I have not sent an NBA/LBA (what is it?)

2. I think I want to go down CEDR route initially, is it just a matter of emailing them detailing my case?

Ps Not sure if I mentioned but what makes it more bizarre is about 80% of those on the same booking had compensation agreed within 10 minutes and the minority are being dragged through this process