Flight delay and cancellation compensation, Easyjet ONLY

Justice13075

what were the circumstances of your delay

sentosa

JPears wrote: »

Welcome, download Vauban's superb guide.
Your friends are probably due compensation and also the additional costs of ferry/car travel.
The latter maybe tricky to extract from easyJet if they took a refund....
They potentially have to show a judge that easyJet did not give them all options available under regulation 261/2004. They don't.[/QUOTE

Thank You JPears,
I did think, that, as they had already have a refund it might be tricky.
I will forward Vauban's Guide and they can decide if they want to go ahead.

jpsartre

Archergirl wrote: »

Lol, one says yes, one says no.........

Let me guess - Bott says yes and EUClaim says no? Bott's tool is essentially worthless and will tell you you have a claim for any delay more than 3 hours.

MikeJO

MikeJO wrote: »

I spoke to someone via their online chat on their contact page and she said she'll fast-track it and I'll get an email within 48 hours. We'll see, not holding my breath.

Got an email virtually straight away apologising for the delay and saying I'll have £702.24 within fourteen days:).

JPears

Spent a frustrating hour trying to submit my compensation claim to CEDR.
Keeps crashing when submitting details of actual claim/amount on page 6. tried 2 different computers and 3 different browsers. Grrr....
I suppose that's one way of cutting down on the numbers of claims...

Archergirl

Justice13075 Not really sure, they said weather but I heard mutterings about crew shortage.

Justice13075

Download Vaubans guide on page 6 is a template letter fill it in with your details and give them 14 days to reply if they say no come back

mrs_lds

Please can someone point out to me the template letter on page 6 cant see it!!!! for easy jet for a flight delayed over 3 hours . Thank you in advance,

MikeJO

mrs_lds wrote: »

Please can someone point out to me the template letter on page 6 cant see it!!!! for easy jet for a flight delayed over 3 hours . Thank you in advance,

If you landed more than three hours late you shouldn't need a letter, eJ's online claim form should be enough.

https://www.easyjet.com/en/claim/welfare

Archergirl

The claim form isn't working, it won't allow you to put in the flight number......Also I can't see the template letter.