Flight delay and cancellation compensation, Easyjet ONLY

knack92

Tyzap wrote: »

Hi knack92,

Thats very disappointing.:(

What was their reasoning, can you post the details here or PM me if you prefer.

Yes will pm you. Was planning to do so anyway but just had to post that quickly at work after reading the response.. though I wish I’d waitied til I was home now for the sake of my productivity this afternoon!

jpsartre

knack92 wrote: »

Disappointed (and a bit surprised) that CEDR have sided with EJ in my case.

It's not that surprising really. There's likely nothing easyJet could have done to get you back quicker once the incoming flight was diverted. Just because your flight wasn't directly affected by weather doesn't mean your delay was due to non-extraordinary circumstances.

naf123

Hello.

My flight was cancelled by easyjet (no reason given) but I guess it was due to foggy (all flights at the airport was cancelled)

They bused us to a different airport 2 hours away and put us in a hotel overnight.

As I understand, I cannot claim compensation as it probably due to fog, but there was a slight issue - they never gave us food vouchers or food apart from the free breakfast at the hotel.

What exactly can I claim for?

Many thanks

jpsartre

The (reasonable) expenses you incurred for food and refreshments. Hopefully you saved receipts.

Tyzap

As there are many pending cases due to weather related delays, particularly 'knock on delays', which EJ claim are an 'extraordinary circumstance', I thought it may be helpful to highlight what Bott & Co solicitors say about it. Their website is a great source of information and well worth a read, so I'll put a link at the bottom.

Flight Delay Compensation Flight Delay Compensation – Frequently Asked Questions

Our award winning flight delay compensation claims calculator run throughs hundreds of checks to see if a claim is valid. Feel free to use it, it’ll give you an instant decision on if your flight is claimable.

Is Bad Weather an Extraordinary Circumstance?

Bad weather is not always an extraordinary circumstance, despite what an airline might tell you when you try to claim direct from them.

In fact, the only time weather is an extraordinary circumstance is when:

The flight in question is directly affected by ‘freak’ or ‘wholly exceptional weather’
Air Traffic Control decides to reduce flow rates due to bad weather. For example, if ATC decides only 20 planes an hour can land as opposed to the usual 45 planes an hour, that would be an extraordinary circumstance.
Air Traffic Control decides to delay a flight, and this causes a knock-on effect to flights throughout the day.
An airport is closed because of bad weather.
The best advice we give to passengers is to put their details into our flight delay compensation calculator.

We take weather readings at every airport everywhere in the world at least once an hour, which means we can give you an instant decision. We can check you flight information against our huge database of flight and weather information.

https://www.bottonline.co.uk/flight-delay-compensation/frequently-asked-questions

Hope it helps.

Slinky

We were delayed on the 10th December Milan Malpensa to Luton flight when there was snow at Luton and the airport was shut for a while. The outgoing flight was late arriving, we got on the aircraft then the pilot came out and announced the 4.20am departure slot they'd just been given would take them over their hours so we had to get off the plane and spent the night in the airport as they couldn't find a replacement crew and it was too late to sort hotels etc. They cancelled and rescheduled the flight and we eventually got back about 12 hours late.

Easyjet have just rejected the claim due to weather. Would a lack of replacement crew be a reason for compensation?

JPears

Not really. EJ knew that the outgoing flight from Luton was delayed (how late was it ?) and that thwere might possibly be crew hour issue.
However, you have given us scant information to go on.
Can you give us all the timings, scheduled arrival of the flight from Luton, your flight number, actul arrival etc.
Thanks

Slinky

JPears wrote: »

Not really. EJ knew that the outgoing flight from Luton was delayed (how late was it ?) and that thwere might possibly be crew hour issue.
However, you have given us scant information to go on.
Can you give us all the timings, scheduled arrival of the flight from Luton, your flight number, actul arrival etc.
Thanks

Our flight was scheduled as EZY2286 to depart at 21.55 on 10th December. We finally got onto the aircraft at about 1.15am in the morning, only for the pilot to announce they'd been given a 4.20am departure slot which took them over their hours. Back into the airport, a lot of hanging around for about an hour whilst the ground crew consulted their computer and took some phone calls, all in Italian which we don't speak, and eventually at about 2.30am they told us we would not be departing until the morning. They told us we should be departing at 6.30am which given checkin was required 2 hours before, meant that going to a hotel wasn't an option for most of us. At some ungodly hour we queued up and were checked in again as flight EZY9286 scheduled to leave at 7.15am. Overnight there was snow and ice in Milan, the aircraft had to be deiced and we didn't take off until about 9.30am arriving back at about 11.30am.

Sorry, can't find details of the delayed outgoing flight we flew back on but it originated in Luton where there was snow.

JPears

It would appear to be a series of unfortunate events, probably an EC as originally the weather, so maybe no claim possible.
Try an online checking servie such as Botts online to see if you may have a valid claim?

Slinky

I put the details into Botts last night and they seem to think we have a claim. Just found the outgoing flight from Luton was 2285 scheduled to arrive at 21.25, landed at 00.31 so the outgoing flight was 3 hours 6 mins late.