Flight delay and cancellation compensation, Easyjet ONLY

mikeyrory

mikeyrory wrote: »

Hi all!

I'm wondering whether I should just give up or take this any further. I'll give all you the short version

My Easyjet flight from Amsterdam to London was delayed for nearly 4 hours. I received an email from Easyjet telling me it was due to a technical fault.

After reading up, it looked like I was perfectly entitled to compensation, so I wrote to them.

About a week later they wrote back saying I wasn't entitled, because the fault was due to 'lighting'.

I wrote back and told them that this kind of thing doesn't seem to be considered exceptional, and that I still believed I was entitled.

A few days later they wrote back saying something like "we are sorry you do not find our reason satisfactory, however lightning blah blah blah".

Do you see what they did there? The reason has changed from lighting to lightning.

Unfortunately a lightning strike is considered to be exceptional, and I'm therefore not entitled. But I'm still a bit !!!!ed off with the lackadaisical manner they have responded. I replied, explaining that I thought that some confusion had arose because of their misspelling of the word 'lightning'. I never heard anything back from them. I expected a half-arsed apology at least. What does everyone think? Should I just shut up and take it?

Thanks in advance!

Went with Bott & Co and they have finally agreed to pay after a court order.

Unreal how difficult this was. The compensation is disproportionately high to what I would expect for this kind of delay. But I have absolutely no qualms with taking the full amount off them, especially after the way this has all been handled.

If they had apologised properly and offered me £50 up front I would have taken it there and then and dropped the whole thing. Nice one, Easyjet.

silverdisk

using flightstats there were 12 flights due to depart between 16:15 and 20:00
1 flight has no information re times
3 flights departed on time
8 flights were delayed
whilst your flight certainly had the longest delay, it was not the only delayed flight around that time

using EUClaim and entering the flight number it states
Our data shows that the airline can claim 'exceptional circumstances' e.g. there was a strike or bad weather conditions. This means they can't be held responsible and can't be forced to pay compensation.

While it is possible to claim compensation it's unlikely you'll be successful. We recommend not pursuing this case.

I assume that reply was to my case? I have a screenshot from the easyjet site where they say it was due to firstly maintenance and then crew change. The staff at the departure gate told us it was a crew change, the flight the pilot told us she apologised for the delay but the crew was here now and would go as fast as they could when they got permission from h.q. There was no mention of wind at the time. I hate to think the price of flights is down to me but there you go. I have put papers in to the court and we will see what happens, wish me luck.

111KAB

http://www.dailymail.co.uk/news/article-3281411/Couple-missed-easyJet-flight-win-1-000-compensation.html

southern_soul

Hi, this is my first time using the forum so I hope I have posted this question to the right place!
In 2011 we flew to Malaga from Luton on a return ticket. Due to strikes in Malaga I was sent back on a flight to Gatwick and had to get on a train to Flitwick about 30 mins drive from our home in Leighton Buzzard. My wife flew back to Luton on her own and then had to pick me up at the train station in flitwick. I'm not sure if the flights were delayed but wonder if I can check this and also if I can claim for the inconvenience of being separated and having to buy a train fare. Any help will be greatly appreciated.

Caz3121

southern_soul wrote: »

Due to strikes in Malaga

start with Vauban's guide. https://forums.moneysavingexpert.com/discussion/5173888
Unless the strike was by the airline personnel then there will be no claim for compensation (airline cannot be held responsible for delays that are outside of their control)

Justice13075

Why did you go back to Gatwick but your wife went to Luton???????
Were the Easyjet staff on strike or was it workers in Malaga?

torelocks

After posting a couple of weeks ago, I filled out a resolver case for a cancelled flight. Easyjet just got back to me with this reply:

"Thank you for your recent email concerning EC 261/2004 compensation. We do not have any record of a booking with this email address and are therefore unable to reply to @email.resolver.co.uk
To enable us to authenticate your request, please contact us directly at [EMAIL="customer.services@easyjet.com"]customer.services@easyjet.com[/EMAIL]. For your claim to be prioritised please ensure you quote ‘Compensation Validation’ in the subject line of your email.

For Data Protection purposes we require the following information to be provided in order to proceed.
Email address used to make the booking:
Booking Reference:
Flight number:
Date of flight:
Departure airport:
Arrival airport:
Postal address on booking:
Contact phone number on booking:
Passengers first name/last name:
Your Query/Claim:

Once we have received this information we will be happy to help."

Has anyone else experienced this?
Sure enough, I have an e-mail generated within the resolver system. Are they trying to avoid using the resolver system?
Should I close the case and e-mail them directly with the instructions in the above reply?
Or should I reply through the resolver system and put in the original e-mail address? I don't think that'll help though based on waht they said.

Thanks in advance.

Vauban

Why not write to the airline directly?

NoviceAngel

Why use resolver, there's nothing to resolve ?

Follow Vaubans advice and deal direct, the whole merits of Resolver and the way it was 'sold' to MSE under the title 'Feedback on resolver' is still a bit raw for some.

ManAtHome

I claimed directly from Easyjet through the 'contact us' on their website. Think I sent name and address, booking ref, and picture of boarding cards. They emailed back (after 3 or 4 weeks...) confirming compensation and asking for last 4 digits of card used for booking. Then (about another 4 weeks or so) confirmed they would credit the card - credit arrived about a week later.

So, slow (which they apologised for), but didn't need the heavy mob (no offense intended Mr V...).