Flight delay and cancellation compensation, Easyjet ONLY

111KAB

JordanG wrote: »

Can anyone advise us on what our next step should be?
Thanks

Read this excellent post by Vauban .....


https://forums.moneysavingexpert.com/discussion/5042802


Still in draft but will point you in the right direction so you can decide what to do.

JPears

JordanG wrote: »

Hi I was on this flight and have had an email this morning which says this:

I sincerely apologise for the time taken to reply to your email. We have recently received a large number of emails which has affected our response time.

I am sorry for the inconvenience you have experienced due to the delay.

We strive hard to provide smooth and timely travel experience to all our passengers. However, at times we come across situations where the flights get disrupted due to various reasons. Unfortuantely, you had to experience one of such disruptions.

Having checked our records, I see that your flight was overnight delayed due to a strong burning smell in flight deck and up to row number 4. So the aircraft was diverted to Venice. Due Venice curfew we could not operate another aircraft and bring new crew before the following day.


We are governed by European Union Aviation Laws and have to strictly abide by it. This incident was classified as 'Extraordinary' under EU Regulation EC 261/2004. The reason was adverse weather condition which means that the airline could not have avoided the situation even after all possible measures had been taken. Following the regulation, I am really sorry that we are unable to consider your compensation claim. Please refer Compensation, to know more about your claim. We hope you understand our position in this situation and genuinely hope this does not deter you from choosing us again.

It is sad that you were not offered refreshment vouchers at the airport. I have note this feedback and it will be taken up with the Ground Crew Management and discussions will be initiated on how we could have managed things better. This will help us for future handling.

In order to reimburse the 7.00 EUR, please confirm the last 4 digits of your card by replying to my email.

Your case reference is: xxxxxx

Yours sincerely

Mohammed-Owais Ansari
easyJet Customer Services




WHY ARE THEY SENDING DIFFERENT REPLIES OUT FOR THE SAME FLIGHT? DO THEY ACTUALLY KNOW WHAT THEY ARE TALKING ABOUT?

In a word - no.

JPears

Jordan - you will note that they give 2 completely different excuses - burning smell and weather. Muppets.

JordanG

Julie_0306 wrote: »

Please can someone advice, I travelled with my family on 27th july to turkey, we were delayed 1 hour due to a problem with the plane. 2 hours into the flight there was a burning smell so the pilot diverted to Venice at 9pm. We were moved to arrivals and hours later were told we would be put in a hotel. We arrived at the hotel at 2.15am and picked up again at 6.30am !!! Eventually set off at 10am and was given a £3 voucher for food, as it was an emergency plane from gatwick it hadnt been stocked with food so we had a small pringles and coffee which cameto £4 each. We got to our hotel at 5pm 16 hours later than we should have. Easyjet are saying we are not entitled to any compensation is this true or are we being fobbed off. Help please.

You were on the flight that was cancelled for me at Dalaman. I have written to easyjet to get compensation for the delay and have been told there was a technical fault and also because of the weather! as a result of the weather this is not their fault so they will no be giving me compensation. I was never told the weather was bad and you don't mention any bad weather in your post. You have every right to claim compensation however you will probably get either the reply that I got or the reply above in Greavsy's post. Think they are just hoping you don't bother or give up when they reply saying no.

SomeUser

I've tried to find the answer but not had much luck.

In 2010 Easyjet cancelled my flight from Edinburgh to Gatwick. They offered me a flight 24 hours later and that's it - no assistance, no accommodation, nothing. I was stuck and had to work the next day so I bought a BA flight to London City for £132. Easyjet paid for the difference in cost of alternative flight but they didn't refund the £10 for a train ticket to Gatwick to collect my car!

Can I still claim compensation?

Vauban

If you were delayed, yes you can. See the links in the first post in this forum.

JPears

SomeUser wrote: »

I've tried to find the answer but not had much luck.

In 2010 Easyjet cancelled my flight from Edinburgh to Gatwick. They offered me a flight 24 hours later and that's it - no assistance, no accommodation, nothing. I was stuck and had to work the next day so I bought a BA flight to London City for £132. Easyjet paid for the difference in cost of alternative flight but they didn't refund the £10 for a train ticket to Gatwick to collect my car!

Can I still claim compensation?

When in relation to your flight, did they cancel it?

SomeUser

I've had a reply. My flight was cancelled over 4 years ago and I have no idea what card I used. Any suggestions?

Dear SomeUser

I apologise for the delay in responding to you query. We have been experiencing a high volume of e-mails and this has affected our response time.

I can confirm that you should have received a refund of your easyJet flight at the same time as you received the difference between that and the BA flight. This means that the whole cost of you BA flight will be covered. You should have received a refund of 54.99 GBP plus the difference of 77.71.GBP. As you have already received 94.00 GBP, you are now entitled to a further 38.70 GBP. I apologise for any inconvenience caused by the delay in processing this payment.

In order to process this refund, please confirm the last 4 digits of the card used to make the booking. Please quote the case reference number 100284542 when doing so.

Regarding your claim for a reimbursement of your train costs, please send in copies of the receipts for this so I can assess this part of your claim.

Regarding your claim for European Union Compensation, I will need to confirm the reason for the cancellation in order to assess whether you will be entitled to this. I will be in touch again once this has been confirmed.

I appreciate your patience in dealing with this matter and look forward to hearing from you soon.
Regards

Roisin
easyJet Customer Services

David_e

SomeUser wrote: »

I've had a reply. My flight was cancelled over 4 years ago and I have no idea what card I used. Any suggestions?

Ring them up or give them the last 4 digits of every debit/credit card you have. Can't be that many - can there?

jasmart

Firstly a big thanks to Martin for the clear guide and template. It made making the claim very simple.

I was due to be on an Easyjet flight back from Majorca which was cancelled shortly before take off in 2010. I arrived back at Gatwick, landing around six hours later than we should have. There was a party of seven of us and we've received £1436 (250 Euros for each passenger). This amounted to more than the original flight costs!

The process was (i) complete and send the template letter via recorded delivery (ii) Received acknowledgement from Easyjet after three days via email that they would investigate (iii) One week after that another email stating the claim had been investigated and approved and the sum awarded. I then had to complete a consent form for all parties. (iv) Easyjet were then back in touch to get card details to make the payment. (v) After around two weeks after that the full amount was paid into my bank account.

Their customer service in my particular case was excellent.