Flight delay and cancellation compensation, Jet2.com ONLY

Vauban

There is nothing unreasonable in what KA writes. It is clear s/he is intelligent, confident and articulate. There is no shame or criticism in going with a NWNF company - far from it.

But to my mind KA's post illustrates the efficacy of the airlines' strategy of delay, denial and deceit: most reasonable people will not expect to be lied to, or that the airlines would demonstrate such a deficit of integrity.

But for of us who have looked closely at this, it is clear that there is a campaign by the airlines systematically to oppose the implementation of this legislation. And if they have to treat their customers contemptuously in so doing, so be it.

I recall when I first stumbled across this issue being shocked that the airlines could be so brazenly untruthful. I think I may have been hopelessly naive - but I'm rarely shocked any more.

NoviceAngel

Vauban wrote: »

But for of us who have looked closely at this, it is clear that there is a campaign by the airlines systematically to oppose the implementation of this legislation. And if they have to treat their customers contemptuously in so doing, so be it.

I recall when I first stumbled across this issue being shocked that the airlines could be so brazenly untruthful. I think I may have been hopelessly naive - but I'm rarely shocked any more.

I would strongly agree with that Vauban, When I started I would have been happy with a reasonably small 'gesture of goodwill' from Jet2.

It's there lies and half truths that got my back up.

In my case they sent a letter to me stating that they would "respond and cooperate with the CAA and the AESA fully should they contact us regarding your correspondence"

Then two months later from the AESA "We requested the airline provide us with a report...... Upon expiry of the time limit stipulated by the Air Safety State Agency to receive such report, no information has been delivered by the air carrier. AESA Closed case and ruled in our favour , we were due compensation.

I then wrote to Jet2 and would you Adam and Eve it "We are presently in correspondence with the AESA"

Utter Contempt not just for customers but also a National Air Safety Agency....

Remarkable behaviour

NoviceAngel

Goniners

NoviceAngel wrote: »

Hi Goniners,

You can manually (the old paper way) make a small claim to your local court with multiple Claimants.

However, I'm making the claim as the 'lead passenger' sure Jet2 are quoting locus standi in return. This has been mentioned many times before earlier in this thread with plenty of advice start from page 1 and all the help and advice is here!

Regards,

NoviceAngel

I've sent you a PM.

Goniners

NoviceAngel wrote: »

Just a quick update on my progress:-

Still waiting for an actual court date, had a letter from the Birds refusing court arranged mediation

Although they are going for Leeds CC. I hope that's not a bad omen

Have you got a date yet? Please let me know when you do and I'll come along with JPears to heckle if I may. I think it will benefit me immensely to see a case in court.

kuepper

My case for flight LS 766 Funchal to Manchester on 25/2/13 is with solicitors and proceedings have been sent to court by solicitor for issuing . Jet2's explanations were:

[FONT=Arial, sans-serif]"I can confirm the root cause of your delay was an unexpected technical fault to the aircraft scheduled to operate your flight. As a direct result this caused the delay to your flight. This was an extraordinary circumstance which could not have been foreseen, and which was beyond Jet2.com's actual control."[/FONT]

Whilst in a letter given to us while boarding at Funchal they had stated:

[FONT=&quot] “The delay is due to a previous late running service that was affected by an earlier operational problem with the aircraft.” [/FONT]

Yet on board we were told it was because the staff originally assigned to the flight had exceeded their hours, and that the staff we actually had had been summoned from their homes by phone about an hour after the flight should have taken off from Manchester!.

JPears

I have a copy of the transcript in the Judge's summing up in my case.
Maybe of use to those near a hearing date to see how this judge's (IMHO incorrect) reasoning was made.
I'll put it up if anybody wants. Its quite lengthy.

Mark2spark

Yes please JP. Might I suggest you post it in the FAQ's sticky so that it will at least not drop off the page.

Dday1

Delayed for 6 hours June 2011, in Pisa . The plane we were due to fly on was damaged at Leeds, (can you believe an airport worker drove some steps into the aircraft). Jet2 most apologetic but claim the action was beyond their control. Have been reading the Tui judgement in your FAQs, and surely para 80 about airlines paying passengers for delays caused by third parties, and then claiming it back from them would apply. Failing that would I have a claim against the company who caused the damage. Many thanks

NoviceAngel

Dday1 wrote: »

Failing that would I have a claim against the company who caused the damage. Many thanks

Your contract for air travel is with Jet2 so it's them that are ultimately responsible for the delay, even though they may not be responsible for causing the damage.

I have to say though, that might be a tough one to argue, you could ask them what steps they made to minimise your delay, sourcing an alternate aircraft etc,etc, but it could be argued that it's not everyday you would expect an aircraft worker to physically damage the plane. Just be sure that this is the reason for the delay and no other. Perhaps this really is an 'extraordinary circumstance'. * EDIT - Please see below post from CobyBenson

If you read this thread from page 1 you will find all the info to persue your claim should you wish to do so.

Kind regards,

NoviceAngel

JPears

NoviceAngel wrote: »

Your contract for air travel is with Jet2 so it's them that are ultimately responsible for the delay, even though they may not be responsible for causing the damage.

I have to say though, that might be a tough one to argue, you could ask them what steps they made to minimise your delay, sourcing an alternate aircraft etc,etc, but it could be argued that it's not everyday you would expect an aircraft worker to physically damage the plane. Just be sure that this is the reason for the delay and no other. Perhaps this really is an 'extraordinary circumstance'.

If you read this thread from page 1 you will find all the info to persue your claim should you wish to do so.

Kind regards,

NoviceAngel

The amount of times a third party has damaged an aircraft with ladders/truck etc has been reported many times on this forum over a relatively short period of time. Clearly it is an inherent part of an airline's activities, either that or airlines are perhaps using it as an easy excuse to blame someone else and assume that automatically implies an EC.