Flight delay and cancellation compensation, Jet2.com ONLY

JPears

They wil take as long as you let, possibly even not replying at all.
It al a numbers game for the airlines. They try to put as many valid claims of as possible.
If you have an email and ref. no write to them pointing out it is now a month since you submitted a claim (on the Jet2 website?)
Give them 14 days to pay, mark as an NBA/LBA or then start doing your work for small claims (Jet2 refuse to sign up to an ADR) or hand over to Botts or EUClaim (have you checked your flight on their websites for claim validity?)

NoviceAngel

I would just add to read Vaubans guide and I’m less pessimistic than JP, generally Jet2 are behaving themselves of late, I hope they haven’t taken a step back.

ph2

JPears wrote: »

They wil take as long as you let, posibly even not replying at all.
It al a numbers game for the airlines. They try to put as many valid claims of as possible.
If you have an email and ref. no write to them pointing out it is now a month since you submitted a claim (on the Jet2 website?)
Give them 14 days to pay, mark as an NBA/LBA or then start doing your work for small claims (Jet2 refuse to sign up to an ADR) or hand over to Botts or EUClaim (have you checked your flight on their websites for claim validity?)

Thanks for your reply what does this mean? "mark as an NBA/LBA"
Yes I've checked the validity and it is a valid claim

NoviceAngel

ph2 wrote: »

Thanks for your reply what does this mean? "mark as an NBA/LBA"
Yes I've checked the validity and it is a valid claim

Read Vaubans guide as we’ve both suggested and you won’t need to ask that question.

JPears

I thought my response was quite neutral!


Jet2 ski flight in Jan so lets hope they are behaving themselves...

NoviceAngel

JPears wrote: »

I thought my response was quite neutral!


Jet2 ski flight in Jan so lets hope they are behaving themselves...

I’d like to see the day you’re neutral towards J2 this thread is the only one I monitor these days, so I’m not quite neutral yet lol, but I do my best

ph2

Thank you for your help I have read through the guide

JPears

That was quick!
Update us on your progress ph2.

NoviceAngel

Good, So as you now know NBA stands for Notice Before Action / LBA essentially stands for the same thing Letter Before Action so off you go, next step in process - give them fourteen days, but realistically it could take a month!

@JP I was feeling soft, forgive me lol he/she is a quick reader!

ph2

Hi i’ve Just received the following response any advice?

Thanks Pip. Unfortunately we are unable to discuss the booking as you have booked through a travel agent. We recommend contacting your travel agent directly if you wish to discuss this further. Thanks, Safera