Flight delay and cancellation compensation, Jet2.com ONLY

mozza73

111KAB wrote: »

1) Spanish EASA letter not really of any help
2) Actual wording is extraordinary circumstances
3) Read Vauban's guide re application
4) Choose court which is best for you and inconveniences Jet2 the most.

Thanks for your speedy reply and pointing out my typing error.

JPears

Was there a jet2 case today (25th May) regarding 2 year rule or an appeal or something? Or are my grey cells really getting old?

DrA_Harrogate

111KAB wrote: »

1) Spanish EASA letter not really of any help
2) Actual wording is extraordinary circumstances
3) Read Vauban's guide re application
4) Choose court which is best for you and inconveniences Jet2 the most.

All good advice. I would also recommend, these days, sending a 'Notice Before Action' letter to Jet2 at:


Jet 2 Ltd
Low Fare Finder House
Leeds Bradford Airport
Yeadon, Leeds
West Yorkshire
LS19 7TU


This will not cost you anything and you never know....


In addition, it may be easier for you then to use Money Claim Online (MCOL), a Government service, as you may do this from the comfort of your own desk. Jet2 are then asked to file a defence to the Court, or give up.


If the case is defended it will be moved to a Court convenient to your good self rather than Jet2.


AS

howticklediam

JPears wrote: »

Was there a jet2 case today (25th May) regarding 2 year rule or an appeal or something? Or are my grey cells really getting old?

I've not heard of anything.

howticklediam

There was some discussion a while back for those who were faced with the Hidden Manufacturing Defect defence that the airline or manufacturer is obliged to submit a Mandatory Occurrence Report or MOR.

This may be true, but even if one has been submitted it won't help you much as the CAA will not release them, even under a Freedom of Information request.

They say this is to protect the submitter and that they do not want to discourage people (whistle blowers and airline employees I guess) from submitting MORs in case they are intimidated. So they will always protect their anonymity.

supermac9

I've had to draw a line under the letter tennis with Jet2.com (3 hour 12 minute delay from Newcastle to Faro on 25.08.12), so I've filled in Bott and Co's online form and we'll see how it goes.
Will post updates.

JPears

howticklediam wrote: »

There was some discussion a while back for those who were faced with the Hidden Manufacturing Defect defence that the airline or manufacturer is obliged to submit a Mandatory Occurrence Report or MOR.

This may be true, but even if one has been submitted it won't help you much as the CAA will not release them, even under a Freedom of Information request.

They say this is to protect the submitter and that they do not want to discourage people (whistle blowers and airline employees I guess) from submitting MORs in case they are intimidated. So they will always protect their anonymity.

Sounds a bit iffy to me. Documents can be redacted to protect individuals. More likely CAA feel they have more important things to spend their time on than reg 261/2004.....

LeedsViking

Despite the expected Jet2 "fobbing me off" letters over recent months, out of the blue I've got a cheque today for £283.93 ..... does a little happy dance

However!!!!!!!! My original claim, using the MSE template letter, was for myself, my partner, and our two children. It seems the claim has been treated in respect of myself only.

Therefore, I intend to make new individual claims for the other travellers (sent in their names obviously), based upon my claim having been successful.

Just wondering if there's anything I should be aware of in respect of the children's claims, not least in that receiving a cheque in their names is a bit of an issue as presently they don't have their own bank accounts.

howticklediam

JPears wrote: »

Sounds a bit iffy to me. Documents can be redacted to protect individuals. More likely CAA feel they have more important things to spend their time on than reg 261/2004.....

Pretty much. They have to ask the submitter for permission to disclose, but they can also use their discretion if the submitter refuses, see below.

I could appeal, but I haven't got the energy and it's not that important to my case anyway.

The MOR scheme’s objectives (to ensure the CAA is informed of hazardous or potentially hazardous incidents and defects, to disseminate safety information and prevent further accidents/incidents).

That to establish a “just culture”, the CAA applies a principle of confidentiality. This also encourages the making of voluntary reports from aviation sectors that are not required to make an MOR.

The importance of maintaining trust in the aviation industry which would be eroded if the CAA disclosed information without consent. The CAA Chief Executive has given assurances regarding the confidentiality of the MOR scheme.

The CAA receives a number of requests from passengers seeking information from the MOR scheme in relation to compensation claims under Regulation (EC) 261/2004 and there is a risk of setting a precedent to seek consent and/or representations for all cases which would be unworkable due to the added pressure it would put on the CAA’s limited resources. The CAA already offers, through its Passenger Advice and Complaints Team, a service to assist passengers with claims against airlines under the Regulation that fall within the CAA’s jurisdiction.

You may wish to know that the disclosure of information provided to the CAA under the MOR scheme and the exercise of the CAA’s discretion to disclose has previously been considered by the Information Tribunal; their decision can be viewed at: http://www.informationtribunal.gov.uk/DBFiles/Decision/i43/JGHoyteInComCivAviaAuth05M ar08.pdf.

Ahh, bless. They're doing such a good job forcing the airlines to comply there's no wonder they don't have time for individual requests.

howticklediam

LeedsViking wrote: »

Despite the expected Jet2 "fobbing me off" letters over recent months, out of the blue I've got a cheque today for £283.93 ..... does a little happy dance

However!!!!!!!! My original claim, using the MSE template letter, was for myself, my partner, and our two children. It seems the claim has been treated in respect of myself only.

Therefore, I intend to make new individual claims for the other travellers (sent in their names obviously), based upon my claim having been successful.

Just wondering if there's anything I should be aware of in respect of the children's claims, not least in that receiving a cheque in their names is a bit of an issue as presently they don't have their own bank accounts.

They tried the multiple claim scam with me. Point out in your covering letter that the claimants are minors and you are their guardian.