Flight delay and cancellation compensation, Jet2.com ONLY

razorsedge

howticklediam wrote: »

What judgement is that?

https://forums.moneysavingexpert.com/discussion/comment/67993722#Comment_67993722

howticklediam

The CAA also has concerns about the way Ryanair is assessing some passenger claims. Although Ryanair is not applying a two-year limit on claims, the CAA has issued an information notice under Part 8 of the Enterprise Act 2002 to review the airline’s approach to assessing passenger claims for flights disrupted by technical faults.

I thought they were in court on the 27th March on this very issue.

Tyzap

A Jet2 quote from todays Yorkshire Post.

“No enforcement action has been taken. The CAA is obligated to consult with Jet2.com before considering enforcement action. This process has not started. Given the misapprehensions of the CAA, Jet2.com expects that following the mandatory consultation process the CAA will not wish to take the matter any further. We would have preferred that the CAA had engaged with us properly before issuing this press release.”

The public 'dirty washing' continues.

Andypandyboy

Did Jet2 not lodge an appeal by the deadline - was there a deadline?

NoviceAngel

Tyzap wrote: »

A Jet2 quote from todays Yorkshire Post.

“No enforcement action has been taken. The CAA is obligated to consult with Jet2.com before considering enforcement action. This process has not started. Given the misapprehensions of the CAA, Jet2.com expects that following the mandatory consultation process the CAA will not wish to take the matter any further. We would have preferred that the CAA had engaged with us properly before issuing this press release.”

The public 'dirty washing' continues.

Jet2's disgraceful behaviour continues.......

They were told last October 2014, Jet2 just stuck two fingers up at the CAA, I think they have been more than patient.

The_CAA wrote:

The UK Civil Aviation Authority issued this press release on the 31st October 2014.
Andrew Haines, Chief Executive of the CAA, said:
“…. the court’s decisions in these cases bring legal clarity to this issue and we now expect airlines to abide by them when considering claims.

This is also important information for anyone who has made a claim for flight delay compensation but is waiting for a decision pending the outcome from Supreme Court. Following the decisions in these two cases, airlines should not continue to put claims on hold. Where airlines have already put claims on hold, the CAA expects airlines to revisit them and pay compensation for any eligible claims.”

NoviceAngel

howticklediam wrote: »

The CAA also has concerns about the way Ryanair is assessing some passenger claims. Although Ryanair is not applying a two-year limit on claims, the CAA has issued an information notice under Part 8 of the Enterprise Act 2002 to review the airline’s approach to assessing passenger claims for flights disrupted by technical faults.

I thought they were in court on the 27th March on this very issue.

hmmmmm, exactly .......

Perhaps they don't actually know what's going on in the real world! The CAA should pop in here from time to time.

111KAB

For obvious reasons the guys that fly the planes are not the greatest supporters of 261/2004 however a recent succession of posts on an aviation forum indicates that those on the very front seats are resigned to the fact that Jet2 have got to let go now ...

“Although many of us might agree that the rules are harsh, Jet2 have exhausted all of the legal appeal processes and they now have to comply with the law. That includes a six-year limit on claims. You can't blame CAA for seeking to ensure that all airlines now comply with the law. Jet2 mustn't get a reputation for being recalcitrant - once you get such a reputation it's really difficult to shake it off, as Ryanair know only too well.”


“I suppose if you choose to operate ancient aircraft then you must be prepared for the downside which is the numerous delays that afflict jet 2 ..you cannot have it all ways”


“These laws were made to be complied with by all airlines and Jet2 should by now have realised that includes them.
Irrespective of the personal views of people on this thread, the CAA are acting correctly in ensuring compliance.”

Vauban

The CAA are hopeless. It will be interesting to read their full investigation which they have apparently committed to publishing. Of the three airlines they identifying for chastisement, only one is British. Do they really think that the likes of Monarch, Ryanair and Thomas Cook are discharging their 261/04 obligation adequately? If so, just what colour is the sky in the CAA's make-believe world?

NoviceAngel

Vauban wrote: »

The CAA are hopeless. It will be interesting to read their full investigation which they have apparently committed to publishing. ......

Due to be published in full tomorrow 23rd March..

denised

good luck on Tuesday fight2survive hope the news fr caa over week end helps your case.I. keep getting the 2yr timebarred letters.gone with bott now after 14 mths of getting no were.lets hope this is another win for all us figthers and not jet2