Flight delay and cancellation compensation, Ryanair ONLY

Joe-Public

Thanks for the quick reply, Centipede.

To cover some of the points you referenced...


1. Where reference is made to this Article, passengers shall be offered free of charge:

(a) meals and refreshments in a reasonable relation to the waiting time; ... They got nothing during the 11hrs they were at the airport. Like I said, all the Ryanair staff went into hiding.

(b) hotel accommodation in cases

- where a stay of one or more nights becomes necessary, or

- where a stay additional to that intended by the passenger becomes necessary; ... They did at least get a hotel provided.

(c) transport between the airport and place of accommodation (hotel or other). ... They were taken by coach to the hotel, but... during the entire extra 6 days of their stay, there was no contact from Ryanair, no transport back to the airport for their flight home. They were left entirely to their own devices.

2. In addition, passengers shall be offered free of charge two telephone calls, telex or fax messages, or e-mails. ... This info was sent via email the day after their flight was cancelled, which stipulated that the free calls, etc be used within 24hrs, but they weren't able to get the email until late the following day. My partner spent a small fortune on calls back home to me, to see if I'd managed to get any info. Incidentally, I called the Ryanair helpline multiple times per day, every day... and failed to get through to a human being.

No other expenses can be reclaimed in these circumstances and the above can only be reimbursed if you have receipts. ... Ryanair have offered £401 reimbusrment against receipts my partner sent them totalling over £600. They stated some things weren't 'necessities' which is fair enough with things like alcohol, but... it seems neither are basic toiletries. Their offer doesn't specify exactly what they have considered OK and included in the amount offered. It also doesn't include additional things my partner wasn't aware of at the time the receipts were sent, such as the whopping great phonebill she got a couple of weeks later.

I realise pursuing compensation under EU 261 will be fruitless, despite the fact that there's a £1.75 EU261 levy charged by Ryanair to cover the payouts they have to make to passengers under that particular EU Directive, but... the way they've treated my partner has just got my blood boiling.

I've calculated roughly, that they've reimbursed them the equivalent of approx £10.50 per person, per day, for all their food and refreshments.

I'm not sure that would even cover two trips to McD's for each person, each day. :mad:

mart67_2

I suffered a 3 hour + delay, so i started contacting Ryanair by letter, email and phone. I got no response whatever, and as it became obvious they would not play nice, i went to EUclaims and they took up my case. Ryanair told them the delay was due to adverse weather conditions. Strangely, there was no mention of that on the night, and i think i might have noticed adverse weather conditions myself.
I would advise against taking on Ryanair alone; you'll just get a massive headache. Let an expert deal wih it and share the profit.....stress free.

MarkBargain

mart67 wrote: »

I suffered a 3 hour + delay, so i started contacting Ryanair by letter, email and phone. I got no response whatever, and as it became obvious they would not play nice, i went to EUclaims and they took up my case. Ryanair told them the delay was due to adverse weather conditions. Strangely, there was no mention of that on the night, and i think i might have noticed adverse weather conditions myself.
I would advise against taking on Ryanair alone; you'll just get a massive headache. Let an expert deal wih it and share the profit.....stress free.

I just looked up their website (http://www.euclaim.co.uk/) and they mention a 95% success rate. Has anyone else had luck with them or similar 'no win no fee' solicitors in respect of airline delays? It looks a tempting idea.

clairerod

Hi, I have read all of the previous posts on this thread and have found them really useful. I just wondered if anyone has recently been delayed on Ryanair flight FR8247 on 18.08.13 and is going to seek compensation. Although we were only delayed for 4 1/2 hours, during that time we were offered no food or refreshment vouchers, had 7 gate changes which caused absolute bedlam with people running up and down the airport to try and resume prime positions in the queue and had no Ryanair representatives present that could help us! Overall a really terrible experience, especially with our 2 young children in tow!! To top it off we recieved an email to offer us the classic 2 options (ie to move to another flight, or cancel and get full refund) however this email was sent and recieved after we had boarded plane!!!! Where do we stand?? Thanks.

Caz3121

Do you know the reason for the delay? you are likely entitled to claim as per post #2
As far as duty of care, you will be able to claim reimbursement (send copies of receipts not actuals) for food etc purchased
Start with the template letter (link in post #2) and see what response you get

excmgbloke

MarkBargain wrote: »

I just looked up their website and they mention a 95% success rate. Has anyone else had luck with them or similar 'no win no fee' solicitors in respect of airline delays? It looks a tempting idea.

We were delayed 7 hours on our return from Faro last week. Having read the Ryanair thread I decided to put the claim with Euclaim. We were also delayed the same time last year flying Monarch (3.5 hour delay). I have put both claims with them as Monarch are also difficult to deal with - 4 passengers on each flight so 3200 euros for them to fight for. Quite happy to pay them for taking this on as all these posts seem to show it is not as easy as one might hope!

murgy1979

RYANAIR wont pay out for a delayed flight.....due to re boarding apparntley......We was stuck on a plane for 8 hours due to "technical fault" which they new with in 1 hours 8 hours later we arrived in our desination........disgracefull........TOP TIP DO NOT FLY WITH RYNAIR....:mad:

murgy1979

Ryanair wont pay out as we re-boarded

smudgesmum

Don't know if I'm doing this properly as I'm not computer literate!!!!!
We travelled with Ryanair from Stansted to Poitiers and back again. On the return journey one of the cabin staff became ill before we boarded the plane and we had to wait while they flew another one in from Stansted. As we had been through passport control we were not allowed out of the holding area . After myself and a French lady complained we were given bottled water, cocacola and cakes!!!! We waited for 4 hours until a plane came in empty apart from two cabin staff. (They sent a senior guy to fend off any complaints). Would this count as unavoidable.
Second journey again with Ryanair involved 2 of my kids and partners. They came into Poitiers from Stansted and the machine that moves the planes around was discovered to be broken and so they were transferred to Limoges and bussed back. Again 4 hours late. Any thoughts as to avoidability and whether they are liable. After the first flight I decided not to try to claim as the flights were so cheap but when it happened again the next time we used that route I changed my mind. Any thoughts please

megababe18

Hi All, i'm about to seek compensation for a claim from 2011 and was wondering whether the bit about whether to include that paragraph about the curfew and making arrangements or whether to keep it a bog-standard letter

any advice?


Re: Compensation claim for delayed flight
Booking reference: xxxx

I am writing regarding flight FR 3633 on 15/07/2011 from Bremen to Stansted with the scheduled departure time of 22.10 and scheduled arrival time of 22.25. This flight arrived 15.3 hours (920 minutes) late at Stansted Airport.

In a letter set to me by Ms Sinhead Clarke of your customer services department on 04/10/2010, your reason for the delay has been stated as a 15 minute delay to the previous flight sector and an Air traffic control curfew at Bremen Airport. The curfew at the airport is a well-known fact with takeoff and landings not permitted between 2230-0600. This should have been a consideration by Ryanair when scheduling and alternative arrangements should have been planned. Given that the airline was aware of a delay on the previous sector, there was more than enough time to inform passengers and perhaps seek solutions.

The judgment of the Court of Justice of the European Union in Tui & others v CAA confirmed the applicability of compensation for delay as set out in the Sturgeon case. As such, I am seeking compensation under EC Regulation 261/2004 for this delayed flight.

The passengers in the party were xxxx.

My scheduled flight length was 593 Km, therefore I am seeking €250 per delayed passenger in my party. The total is €250 for all passengers.

I look forward to a full response to this letter within 14 days. If I do not receive a satisfactory response I intend to pursue my complaint further, which could mean taking it to court.

Yours faithfully,
N