Flight delay and cancellation compensation, Ryanair ONLY 11 January 2013 at 10:57AM edited 13 October 2017 at 12:22PM in Flight Delay Compensation 3.7K replies 624.8K views

jsmac

Thank you for your advice, Dr Watson.

Do you know what form I would need to send to them to apply for a judgement? The Court didn't send me the form when they sent me my copy of the claim and the folks on the telephone aren't terribly helpful or knowledgable.

Also, do you know if an application for judgement will cost anything?

Thanks again.

Dr_Watson

jsmac wrote: »

Thank you for your advice, Dr Watson.

Do you know what form I would need to send to them to apply for a judgement? The Court didn't send me the form when they sent me my copy of the claim and the folks on the telephone aren't terribly helpful or knowledgable.

Also, do you know if an application for judgement will cost anything?

Thanks again.

jsmac,
The form you need is form N205A. This should have been sent to you from the court although in fairness mine was not either.
Ask the court to send you this so you can populate it and return.
From my experience with the ESCP route you'll need to guide the court all of the way through the process.
There is no fee in applying for a request for judgment.

JPears

http://www.independent.co.uk/travel/news-and-advice/ryanair-pilot-sacked-for-questioning-airlines-safety-record-in-tv-interview-8764401.html

No surprise there

murgy1979

Hi ive have put in a refund to rynair due to 7 hour delay with out food no voucher offer's ,,and had to taxi out twice,,,total dissater with 2 little kids.....etc.....they have sent me a letter in the post?? wonder what it says.....Technical Fault:mad:( proberly

aoifej

Hi all,
I was booked on a Ryanair flight in January that was cancelled. I have read the Internet up and down, back and forth, but cannot find an answer to my question: are you entitled to Right to Care AND Right to reimbursement AND Right to compensation, or just one?

According to Ryanair's outlining of the regulations "you at entitled to the rights set out below", but I don't know is it just one or all 3. I would have assumed all three, except for:

The corrected MSE article that says " You're also entitled to compensation of up €600, but if you go for the refund option, you cannot apply for compensation for the delay on top of this. "

There's also a europa.eu site that says "But if you accept a refund, the airline does not have to provide any further onward travel or assistance ", which makes sense.

So at the time the flight was cancelled, Ryanair offered we could re-book another flight or get a refund. Should I now understand that if we have taken the re-routing, we would have been entitled to the €250 monetary compensation, but by taking the refund we're not entitled to anything else? Thanks for your help!

MarkBargain

Ryanair are refusing to pay compensation for my delay on the basis of a technical fault with the plane.

I read on this website that new guidelines in July 2013 (http://ec.europa.eu/transport/themes/passengers/air/doc/neb-extraordinary-circumstances-list.pdf) clarified that technical fault is not an 'extraordinary circumstance' for not paying delay claims.

What is the best course of action? Refer to the CAA?

111KAB

MarkBargain wrote: »

What is the best course of action? Refer to the CAA?

Apologies for shouting but FORGET THE CAA!! Why? Read the various posts on any thread.

MarkBargain

111KAB wrote: »

Apologies for shouting but FORGET THE CAA!! Why? Read the various posts on any thread.

Yes, I saw a post about that after posting the comment earlier. I mentioned the CAA as this was what the MSE article recommended, but it would appear they are not doing their jobs. So, airlines it seems can just reject delay claims if they are due to 'technical faults' but in Ryanair's case continue to charge passengers an 'EU levy' on each flight they book!

JPears

aoifej wrote: »

Hi all,
I was booked on a Ryanair flight in January that was cancelled. I have read the Internet up and down, back and forth, but cannot find an answer to my question: are you entitled to Right to Care AND Right to reimbursement AND Right to compensation, or just one?

According to Ryanair's outlining of the regulations "you at entitled to the rights set out below", but I don't know is it just one or all 3. I would have assumed all three, except for:

The corrected MSE article that says " You're also entitled to compensation of up €600, but if you go for the refund option, you cannot apply for compensation for the delay on top of this. "

There's also a europa.eu site that says "But if you accept a refund, the airline does not have to provide any further onward travel or assistance ", which makes sense.

So at the time the flight was cancelled, Ryanair offered we could re-book another flight or get a refund. Should I now understand that if we have taken the re-routing, we would have been entitled to the €250 monetary compensation, but by taking the refund we're not entitled to anything else? Thanks for your help!

When was the flight cancelled?

Vauban

MarkBargain wrote: »

I read on this website that new guidelines in July 2013 (http://ec.europa.eu/transport/themes/passengers/air/doc/neb-extraordinary-circumstances-list.pdf) clarified that technical fault is not an 'extraordinary circumstance' for not paying delay claims.

I think you have misunderstood massively. Have you read these guidelines? Do you think they suggest technical faults are not "extraordinary circumstances"?