Flight delay and cancellation compensation, Ryanair ONLY

JPears

Welcome. It depends on the reason for the delay/cancellation. Download Vauban's superb guide. Probably use the airline online claim page first.

firstluv

JPears wrote: »

Welcome. It depends on the reason for the delay/cancellation. Download Vauban's superb guide. Probably use the airline online claim page first.

Thanks, as far as I know from facebook it was the strikes

Funky17

Hi it's now been 13 weeks .

johnwrights

RyanAir Flight delay and poor response

I missed my flight yesterday.

Original departure time: 7.05PM
Delayed departure time: 7.56PM

I was waiting in the lounge at Stansted airport. I noticed that my flight still had “go to gate” in “big screen”. Google flight status and liveflightstat notified that flight is delayed by 56 minutes. All other flights had status changes such as “go to boarding” and “final call”. My flight had status as “just go to gate”.

my 1 year old kid and I went to the gate just 15 minutes after the original departure gate(6.35pm) around 6.50pm. 5 min walk from main screen. There was no one at the desk. I informed the security who was standing at the next gate. My wife arrived 10 minutes after me(in total, she spent 20 minutes extra in security check) as child food needed detailed security check. Security took me to the small helpdesk, where she informed that boarding is closed just 10 minutes back . I said there was no announcement and big screen just said “go to gate”, she did something in system and after which I went to check the main display and directly changed to “gate is closed”. In that area, there were atleast 5 gates.
Almost 20 passengers missed the flights due to “wrong gate numbers and boarding closed early” for delayed flights. Most are RyanAir and EasyJet.
Security asked us to speak to the flight help desk.

RyanAir ticket sales people were not really friendly except one guy.

I explained this to the Ryanair helpdesk. The first girl said this is not a RyanAir problem. I said, as a consumer I was affected and you should help me. What should I do?. I showed the google flight status. This girl directly said this flight is not delayed. If you think it is delayed, go and sue google.com and airport.

I went to the next guy. Same thing went on. He said the flight is not delayed. He persisted that google is wrong. Where it says flight is delayed!!!.This guy said boarding is closed by 6.56PM(original closing time is 6.35pm). I was there by 6.50PM. Then, he really doubted where I was inside the airport. He asked me the gate number . I asked him to check the camera if he doesn’t believe me.He went inside and came back. He seems to knew that everything I said was true. This time he said you probably arrived at the boarding gate on time and you might have missed the flight because you waited for your wife. He said nothing he can do. Pay 100GBP per passenger to reschedule the flight.

I noticed that two more Ryanair customer was unhappy with the responses and asked for complaint forms. Other customers had argument and help desk guy said I d9nt even work for Ryanair. Probably outsourced to contractors!!!. I also asked for the complaint form because I was not happy with the answer.

He said, my manager listens to us. I think nothing you can do now and my manager will also give the same answer.

I said to him that I will be back in 10 minutes if I need the ticket. I discussed with my wife and then brought my credit card to pay. This guy just said I closed for the day. Come back tomorrow morning by 4am. And then, I spoke to his colleague. He said I saw you are speaking with my colleague, I finish my work about 9.30pm, I need to watch football. I said I just went to collect my credit card. The first guy laughed and said “it is not about the credit card”
It’s unbelievable to hear such poor response from help desk that was saying “We are here to help” Oh,really?!?!Were you even considering us?

Is there any wrong in asking the complaint form?

The next day I came early about 7AM(2 hrs travel from my home). This time Ryanair guy said he doesn’t have any notes at all. All flights are fully booked. Then, he said only one ticket is free. I persisted and he gave me 3 tickets after paying 300GBP. Though he didn’t sell me at first and eventually he gave the tickets. Atleast he was helpful in one way.

Again for the rescheduled 12,O clock ticket. I got the notification for 30 minutes delay from google by 9AM. The main screen displayed the delay by 10AM and gate number was displayed by 11.25. Event though big screen showed as “go to gate”, screen on the way to Gate , small screens showed that “gate is open”. May be there is a delay or statuses are not updated for all flights.

I spent about 400GBP in taxi itself. More than money, My child spent more than 8 hours in taxi.

Now , questions are..

Do I have any chance to get the refund?.

Do I need to complaint about RyanAir or Stansted airport?.

Assume that I caught this flight on time, since the flight is delayed I might have missed the car hire at Oslo airport as they close early.

What should I do? There were 20 people like me, supposed to catch flights at the gates 8x, missed them.

I have photos and screenshots to support my case.

phatbear

johnwrights wrote: »

RyanAir Flight delay and poor response

I missed my flight yesterday.

Original departure time: 7.05PM
Delayed departure time: 7.56PM

I was waiting in the lounge at Stansted airport. I noticed that my flight still had “go to gate” in “big screen”. Google flight status and liveflightstat notified that flight is delayed by 56 minutes. All other flights had status changes such as “go to boarding” and “final call”. My flight had status as “just go to gate”.

my 1 year old kid and I went to the gate just 15 minutes after the original departure gate(6.35pm) around 6.50pm. 5 min walk from main screen. There was no one at the desk. I informed the security who was standing at the next gate. My wife arrived 10 minutes after me(in total, she spent 20 minutes extra in security check) as child food needed detailed security check.

So you were informed in the departures area that you had to go to the gate and you chose to ignore it because google told you otherwise is that correct?



You arrived after the original etd and you wife was another 10mins after that?



If im correct in my interpretation of your situation I dont see what you have to complain about.

johnwrights

Hi,

All flights have status changes such as start with !!!8220;gate number!!!8221;, !!!8220;go to gate!!!8221; and then !!!8220;boarding started!!!8221; and !!!8220;last call!!!8221;. I don!!!8217;t see any of hose status changes. Their ticket says that gate closing time is 30 minutes before the departure. All gates between 83-88 had issues. In this case, flight is delayed and boarding closed well before the delayed boarding time of 6.56pm.
Almost 20 people missed the flights in those gates, escorted by security

jpsartre

If the screen says "go to gate" then go to the gate. How hard can it be?

peachyprice

So the screens at the airport are telling you to 'go to gate' but you ignore that because Google tells you something different?

JPears

Google is the word and the word is Google....
Or not...

Julie_Keeble

I've completed the online Resolver claim form and have been told by Ryanair that they will pay compensation for my delayed flight. I've sent details of my bank, for the money to be transferred as requested, and not heard anymore.
They were really responsive up until they've had to pay out and so I've had to escalate. Still no response and now the time has lapsed and advice on Resolver is to escalate to CEO but there's no advice on how to do this.

Help appreciated
Thanks