Flight delay and cancellation compensation, Ryanair ONLY

JPears

If necessary?
It will be necessary. RA aren't going to go any further of their own accord. You'll probably need to escalte through resolver as at least you seem to have a line of communication established there.
However, they may just cut you dead with no further communication.
Ensure there are no conditions attached to the £38 offer.
You may need to progress through more conventional routes now, so time to have a read up on Dr Watson's prescription for dealing RA through the court system.

matthew26

Hi, grateful for some advice regarding delays in agreed compensation payments from Ryanair.

Flight: Alghero, Sardinia - London Stansted 15.08.17. x4 passengers. Delay 6 hours, techinical problem.

Claim submitted end of August, compensation agreed by Ryanair 01.09.17 via letter attached to email. Payment within '10 working days'. Date passed. Follow up email x2 received, both stating 'payment within 28 working days'. No payment yet received. Email sent to 'refund@ryanair.com' - no response. Tweet via twitter resulted in an email saying 'thank you for your patience' etc etc, claim receiving urgent priority blah blah blah.

So, it's been approx 90 days since compensation claim agreed and a payment figure generated. Their own targets have been breached. Feel like I am getting the run around now.
Is there a time limit on payment? If not, what can be done to speed things up if anything? What is the average wait for Ryanair to pay up?

ellie27

Looking for any advice, however at the back of my mind I think we may not be entitled to anything.....


We had flights booked GLASGOW TO STANSTED.
Ryanair cancelled the whole route.

They did give us over 7 weeks notice before departure.
First notice email was a choice of 2 options - full refund or rebook free of charge
I selected full refund as we couldnt rebook as they had cancelled the whole route.

2 days later after this initial email telling us they cancelled the flight.... we got this email....
"We refer to our recent email regarding your Ryanair flight booking, and we write to remind you that you are entitled to choose between a full refund of the cost of your ticket, or re-routing as well as a refund of certain expenses (as detailed below).
If you wish to avail of re-routing, you can transfer online (free of charge) to the next alternative Ryanair flight to the same destination airport (subject to seat availability) – click here. If you require other rerouting options, such as departing / arriving from another airport served by Ryanair or (if a suitable Ryanair flight is unavailable) an alternative airline, train, bus or car hire, please contact reservations, click to chat with one of our advisors (subject to opening hours) or go to the airport ticket desk. If you avail of re-routing via an alternative airport, you will be entitled to a refund of the reasonable cost of transferring to that airport. Also, if you avail of rerouting and, as a result, incur expenses in respect of accommodation, meals or refreshments, you will be entitled to a refund of such reasonable expenses.
If you were notified of a flight cancellation more than 14 days in advance of the scheduled departure date, you are not entitled to EU261 compensation (as opposed to expenses as detailed above)."

Could we have been re-routed with another airline eg Easyjet? I am confused by the wording! Or is the fact that as they gave us 14 days notice we are not entitled to anything? (just full refund of original Ryanair flight)

Thanks for any advice!

JPears

The latter. If they gave you more than 14 days notice.

dwoods1723

Hello,

So when Ryanair cancelled their flights in September, initially they gave us 2 options: refund or another Ryanair flight. Since there were no more Ryanair flights Glasgow-London we went for the refund then booked alternative travel with Easyjet and Virgin Trains. A few days later Ryanair said they would cover the cost of alternative after being told off by the CAA. My question is if I booked alternative flights without knowing Ryanair would cover them, would I be able to claim a refund in the difference in price paid due to the wrong info being given out?

JPears

It depends on how much notice you were given of the cancellation, more than 14 days then Ryanair have no repsonsibity, unfortunately.
The CAA ruling, I believe only applies to regualtion 261/2004 obligations of airlines. Which is 14 days or less notice. However, I could be wrong.

jpsartre

The 14 days rule only matters for cash compensation, the right to rerouting applies regardless of when the OP was notified about the cancellation.

@OP: Check the link below, pay particular attention to this quote:

"If any Ryanair customer on one of these disrupted flights believes that they may have chosen an option that was not suitable for them as a result of any misunderstanding of their EU261 rights, then they should write directly to Ryanair’s Director of Customer Services and Ryanair will assist them in any way it can to obtain their full EU261 rights and entitlements."

http://corporate.ryanair.com/news/ryanair-explains-how-and-when-it-will-re-route-customers-affected-by-flight-cancellations/

JPears

Do think this is an error in the construction/order of the regulation 261/2004 phrasing?
It is a rather onerous obligation on the airlines if they have to re-route, on other airlines if necessary at their expense if a flight is cancelled well in advance whether it be 2 weeks or 2 months?

Mikeymikeguy

Hey guys ,I had confirmation email regarding my cancellation and to be awarded €400 this was on September 22nd & I'm still yet to receive anything, live chat is stating I simply wait and when I phoned I was given the same answer
Ryanair flight

JPears

send a letter in writing as your NBA or LBA giving them 14 days to pay or you will take court action for recovery of the money promised to you over 10 weeks ago.