Flight delay and cancellation compensation, Ryanair ONLY

mariannes39

Hi
Im in the process of making a claim against Ryanair. I'm using Resolver but now wondering if i should have just used a claims company. I have 10 days left before I can escalate my claim to the retail ombudsman. Has anyone had any luck with resolver and the RO?
Our flight was Manchester to Barcelona 3 hours 20 mins late. It was late because the plane was late arriving from Alicante. Ryanair have tried to say this wasn't the case it was because Manchester airport had no take off slots for them! They also say we was all provided meal and refreshment vouchers so as far as they are concerned they did everything they should have. We never got any vouchers even when we sat trapped on the plane for over an hour no one asked if we wanted a drink! Do I just keep on going and see what the RO says? Or shall I get a claims company on board. Thanks for any help

legal_magpie

Do NOT use a claims company unless they are solicitors e.g. Bott and Co as they are properly regulated. Having said that, it is usually a bad policy to change horses in midstream, so to speak. If you instruct a solicitor at this stage this will lead to unnecessary duplication. Having started with Resolver, I would see it through and if you are still dissatisfied, then by all means instruct a solicitor.
As to the merits of your case, Bott Online do have a useful flight checker. Put your flight number and date into this and see what comes up.

vilhelms

Can anyone verify if this email address and this link are genuine: I'm a new poster and can't post links so have left spaces between..
customer sevices> refund @ Ryanair .com
complainttracker .ryanair.com

Michele274

Hi,
Did you ever get your compensation money? I have been told it will be in my bank within 10 working days but still no funds?

Michele274

Izbizzle wrote: »

Hi, I have been waiting for payment for a claim I made a few weeks ago now, Ryanair provided this response, which was great:

'I wish to confirm that a bank transfer to the value of £425 (equivalent to €250 per full fare paying passenger) has been authorised in full and final settlement of your claim and in accordance with Article 7 of EU Regulation 261/2004. This transaction should be reflected on your bank statement within the next 14 days.'

I provided my bank details. Should I just reply asking them when I can expect my payment, or is there a better approach I should be considering? Thanks in advance.

Hi, did you get the money off Ryanir as i have been told the funds will be in my bank within 10 working days, but still nothing??

Justice13075

How long ago did they say you are getting compensation?

Michele274

Izbizzle wrote: »

Hi, I have been waiting for payment for a claim I made a few weeks ago now, Ryanair provided this response, which was great:

'I wish to confirm that a bank transfer to the value of £425 (equivalent to €250 per full fare paying passenger) has been authorised in full and final settlement of your claim and in accordance with Article 7 of EU Regulation 261/2004. This transaction should be reflected on your bank statement within the next 14 days.'

I provided my bank details. Should I just reply asking them when I can expect my payment, or is there a better approach I should be considering? Thanks in advance.

I done mine through Resolver and so did my Auntie, hers worked but mines never. I got refused even though we were on the same flight. I just kept sending complaints on the website. They have said i am now entitled to compensation but we have still not recieved the funds into our bank accounts yet.

Justice13075

Yes, but how long ago were you promised the money?

andre1990

Has anyone had any experience of the below? I've escalated through the Resolver Tool up to Michael O'leary but have still heard nothing back.

Posting as otherwise im going to let a Bott & Co type company handle this, but it is frustrating given how close I am to getting compensation (they've upheld my complaint!)

andre1990 wrote: »

Hi guys,

So my complaint has been upheld by Ryanair and they want me to log back into the complaint system to provide my bank account details.

The problem is, my flight was 3 years ago and the flight reservation number keeps getting rejected as I try to log in to my complaint with the error:

Your flight reservation number is invalid, please check the reservation number you have entered

Live chat don't have a clue and can only view 'valid' (i.e. recent) flight references.

Has anyone had this issue, or knows of how to resolve?

Thanks

legal_magpie

Just tell Ryanair that you can't do what they want for the reasons that you've told us. Ask them to suggest an alternative method.