Flight delay and cancellation compensation, Ryanair ONLY

Nodding_Donkey

Further to my post #1622 in this thread Ryanair are now playing silly sods. They emailed me through Resolver admitting the claim and asking for bank details but when I try and reply (with the bank details) I get an automated email saying:

Unfortunately, replies to this email address cannot currently be processed.

xanthus

Flight delay of 6 hours Bologna to Manchester 1st August with Ryanair.

I'd be very grateful for some thoughts/observations on this claim. I'm making the claim on behalf of the Italian friend who was travelling since we thought that since the claim is against an English speaking company therefore the claim would be undertaken in English and mine is very much better than his.

So far, I've been going through Resolve and have sent all their recommended letters, the last being to the chief executive, which like the other letters has been ignored.

Apart from the NWNF option, since the flight was from Italy, is there any point in trying to escalate through the CAA? Or would it be better (or is there any point!) in using the European justice path? I would have very little confidence in using the CAA equivalent in Italy!

From everything I can read, the claim is sound and we don't want to let it drop.

Thanks in advance

Andrew

netg

Nodding_Donkey wrote: »

Further to my post #1622 in this thread Ryanair are now playing silly sods. They emailed me through Resolver admitting the claim and asking for bank details but when I try and reply (with the bank details) I get an automated email saying:

Unfortunately, replies to this email address cannot currently be processed.

This is quite common for businesses to do, although clearly RA should have given you a working email address to use.

Have you tried, going back to them through the Resolver website? Personally, I would ask them to either call or email you from an address that can receive emails, rather than send your Bank details through the website that goodness knows who can see them!

Hope this helps.

Kathym

Hi there,
Yesterday my ryanair flight arrived at Stansted (according to the Ryanair site) 2hrs 47 mins after its scheduled arrival time (due to depart at 8.45 and arrive at 10.10, eventually departed 11.50 and arrived 12.57). The reason given was 'technical fault', although the fault was not with the aircraft we were waiting for. The incoming flight that was due to turn around and take us to Stansted was on time but for some reason a decision was made to delay us and instead use our plane for a flight to Liverpool that had a departure time 15 minutes later than ours.

I am wondering if there is any compensation we can claim for this delay, as it was only 13 minutes outside of the 3 hour threshold I've read about for monetary compensation?

Any advice would be appreciated.
Thank you,
Kathy

111KAB

Sorry Kathym .... 3 hours anything less = nothing due.

Caz3121

Kathym wrote: »

I am wondering if there is any compensation we can claim for this delay, as it was only 13 minutes outside of the 3 hour threshold I've read about for monetary compensation?

the only thing that may be possible to claim would be reimbursement of duty of care as the delay was over 2 hours. If you were not provided with a voucher for refreshments and you ended up purchasing coffee etc between 10:45 and 11:50, you could send the receipts in for reimbursement

Justice13075

See that Ryanair has thrown in the towel over the 2 years appeal. About time they saw sense

Pmcm_2

I have finally agreed a settlement with RA!! They are going to pay us the full 400 Euros per passenger plus costs. I would like to give a huge thank you to all the contributors on this thread, especially Dr Watson. I would have probably given up a while a go if it hadn't been for the help the good Dr has given me, it has been much appreciated. Now all we have to do is wait for the money to arrive.

Dr_Watson

Pmcm wrote: »

I have finally agreed a settlement with RA!! They are going to pay us the full 400 Euros per passenger plus costs. I would like to give a huge thank you to all the contributors on this thread, especially Dr Watson. I would have probably given up a while a go if it hadn't been for the help the good Dr has given me, it has been much appreciated. Now all we have to do is wait for the money to arrive.

Pmcm,
My pleasure!
:j:beer:
Well done to you!
Sounds like your claim is one of very many that RA have finally conceded post the ruling in KLM v VDL.

Keep 'em coming my Irish friends.....

mad_rich

Hi folks,

Six of us were on FR3919 from Palermo-Stansted yesterday (17 Oct)

Scheduled 2135-2345
Actual 0240-0435

The Captain apologised and said they'd arrived on time on the inbound flight, ready to take us back to Stansted, but had then been tasked to operate a flight to Verona and back before ours, because that aircraft was out of service. (I suspected this, and made a note of the reg of the Verona flight - EI-DWR. Lo and behold, that was the same aircraft that eventually took us back to STN!).

Pretty much nailed on case for €400 each? Does it matter what caused the problem with the Verona flight, which was nothing to do with us?