Flight delay and cancellation compensation, Ryanair ONLY

JPears

if the departure was actually delayed by at least 5 hours he has the option of a refund and compensation though.

Dr_Watson

Interesting and not the normal case we hear of often on here.

JP is right of course, but this is dependant on the length of delay of the original flight as he states.
As for your claim I feel the same way as Novice in many respects, you didn't actually take that flight so you weren't however many hours late on that one....'the flight concerned'.
But if you had of done, and you state you did check in, then you would have been late and probably due compensation as per the regulation.
What is paramount is the fact that you made your own decision to try to get to your destination on a completely different flight, and whether or not this should have any significance ....personally I think it does but, I can see the argument with two angles.
As some Doctor's may say - a second opinion could be worthwhile.

GaryW23

Hi Guys,

I originally made a claim for flight delay compensation with Ryanair in September 2013 but they rejected my case as they claimed the delay was "outside of Ryanair's control (extraordinary circumstances)."

Since then I have just left it but I recently watched Martin Lewis on TV talking about it again and from what he was saying it sounded like really I should still have a claim...

My Ryanair flight on 17/09/2013 from Ibiza to Glasgow Prestwick arrived 4 hours and 30 minutes late with a flight length of 1904km, I calculated €400 due each for myself and my girlfriend, thus totalling €800 in compensation due.

Now, I did not state this in my original claim with Ryanair but my flight was late arriving from it's previous leg as the pilot chose to divert to Beauvais airport (near Paris) to eject drunken passengers. As a new user I am not allowed to post links but if you google search 'ryanair prestwick ibiza lands france' you can find media coverage surrounding this event in 2013.

Martin Lewis stated on his TV program that I should not be held responsible for Ryanair's tight turnaround times and that it is the airlines duty to have a plane in place for my departure. Ryansair responded to my original claim with the extraordinary circumstances excuse but it was their pilots decision to divert the previous flight to another airport, thus delaying my departure.

Would be great to hear what you think before I try again..?

Thanks, Gary

Dr_Watson

GaryW23 wrote: »

Hi Guys,

I originally made a claim for flight delay compensation with Ryanair in September 2013 but they rejected my case as they claimed the delay was "outside of Ryanair's control (extraordinary circumstances)."

Since then I have just left it but I recently watched Martin Lewis on TV talking about it again and from what he was saying it sounded like really I should still have a claim...

My Ryanair flight on 17/09/2013 from Ibiza to Glasgow Prestwick arrived 4 hours and 30 minutes late with a flight length of 1904km, I calculated €400 due each for myself and my girlfriend, thus totalling €800 in compensation due.

Now, I did not state this in my original claim with Ryanair but my flight was late arriving from it's previous leg as the pilot chose to divert to Beauvais airport (near Paris) to eject drunken passengers. As a new user I am not allowed to post links but if you google search 'ryanair prestwick ibiza lands france' you can find media coverage surrounding this event in 2013.

Martin Lewis stated on his TV program that I should not be held responsible for Ryanair's tight turnaround times and that it is the airlines duty to have a plane in place for my departure. Ryansair responded to my original claim with the extraordinary circumstances excuse but it was their pilots decision to divert the previous flight to another airport, thus delaying my departure.

Would be great to hear what you think before I try again..?

Thanks, Gary

GaryW23,
Go to my post 569 as my signature says and follow the guide on there,
Ejecting passengers on a previous flight does not exempt RA to pay you compensation under the regulation as a valid claim for extraordinary circumstances.
Events on previous flights do not relate to 'the flight concerned' as you will soon become familiar with.
Good luck and keep going.

johnisworried

Dr - you the man/woman!

JPears

From Reg 261/2004:
Delay
1. When an operating air carrier ,,,,,,,,,


passengers shall be offered by the operating air carrier:
(i) the assistance specified in Article 9(1)(a) and 9(2); and
(ii) when the reasonably expected time of departure is at least
the day after the time of departure previously announced,
the assistance specified in Article 9(1)(b) and 9(1)(c); and
(iii) when the delay is at least five hours, the assistance speci-
fied in Article 8(1)(a)
Article 8
Right to reimbursement or re-routing
1. Where reference is made to this Article, passengers shall
be offered the choice between:
(a) — reimbursement within seven days, by the means
provided for in Article 7(3), of the full cost of the ticket
at the price at which it was bought, for the part or
parts of the journey not made, and for the part or parts
already made if the flight is no longer serving any
purpose in relation to the passenger's original travel
plan, together with, when relevant,
— a return flight to the first point of departure, at the
earliest opportunity;
(b) re-routing, under comparable transport conditions, to their
final destination at the earliest opportunity; or
(c) re-routing, under comparable transport conditions, to their
final destination at a later date at the passenger's conveni-
ence, subject to availability of seats.

IF your flight was actually delayed more than 5 hours? And Ryanair did none of these, then the judge has erred in law and an appeal may be justified.

NoviceAngel

JP,

I'm a little confused as to what johnisworried is claiming or trying to claim, perhaps I wrongly assumed he was trying to claim under EC261/04 for compensation due to the flight delay, which I don't think he was entitled to because he never actually flew on the flight, after re-reading his post, if he's trying just to get a refund for the flight, then that is something completely different. I assumed (perhaps wrongly) that he'd received a refund for the flight and was then seeking compensation ?

JPears

Novice - reg 261/2004 also covers refunds and rerouting for delays etc not just compensaion, but this is often overlooked. Grab a large drink, bring up reg 261/2004 (link on the Jedimaster's guide) and have a good read through.
This only applies to Jisworried, if his flight was actually delayed 5 hours - not just 4 as he was informed it might be at check in, We all now how airlines estimated delays, in reality, are invariably longer.....

NoviceAngel

An interesting post regarding Ryanair http://forums.moneysavingexpert.com/showpost.php?p=67721105&postcount=491

bird2658

I have just received £96 in compenasation for a 5 hour delay in Nov 2010 in Italy with Ryanair