Flight delay and cancellation compensation, Flybe ONLY

lfc84

read this for some guidance

http://www.bottonline.co.uk/flight-delay-compensation/claim-guides/flight-compensation-bad-weather

Tyzap

Hi Nsar,

I'd inform the CAA about the offer of £100 to avoid a full compensation payout, any attempted avoidance should be of great interest to them.

It sounds very much like your flight was cancelled due to the knock on effects of fog earlier on in the day, or even the previous day. If that's the case you would still be due compensation.

If there had been a bird strike it would be considered as an extraordinary circumstance and no compensation would be due.

The reason you were still given the run around would be a late decision to officially cancel the flight. Airport and gate staff etc would just carry on as normal until they were informed of the cancellation. They genuinely are often kept in the dark too.

I would ask Flybe for a deadlock letter confirming they are not prepared to negotiate any further and then ask them to pass your case to their ADR partner.

Details found here...

https://www.aviationadr.org.uk

Good luck.

JPears

But can Nsar claim twice for the same journey, if compensation has already been agreed for the first cancellation? Unless they obtained a refund a re-booked the journey themselves?

Nsar

Thanks for the replies. Since posting I have had a deadlock email from Flybe and have raised a complaint with AviationADR. In reply to JPears specifically, I have now received the compensation for the first cancelled flight (albeit after some pretty tiresome feet dragging and 'oh yes, we do need to refund your ticket price as well, thanks for reminding us...' from Flybe). I'd argue that I was significantly delayed and inconvenienced on two separate flights on two days which meant I lost a working day, so two compensation payments are appropriate, but I imagine Flybe has a different view!

JPears

Could you clarify:
1. Your first flight was cancelled and you received a refund, made a new booking yourself, which was then cancelled and gave up?
Or
2. Your flight was cancelled, Flybe, agreed to compensation and re-booked on the next flight, which was also cancelled. So you gave up and made no flight at all?

Tyzap

Nsar wrote: »

Thanks for the replies.
I imagine Flybe has a different view!

They will do, but you're on track and flying in the right direction now.

Lets see what the adjudicator decides.

Good luck.

lfc84

how long do they normally take to reply to a customer service case claiming eu261/2004 ?

JPears

As long as you let them.
Keep contacting/reminding them.

Nsar

Hi JPears, sorry for late reply to your question the other day.
I was booked on a flight on a Monday - cancelled and was re-booked by Flybe for the Tuesday, also cancelled.
First flight refund of expenses incurred and compensation has been received (after dragging of feet and trying not to pay the full amount). It is the compensation for the second cancelled flight that is in dispute. I made way own way back to Manchester as I decided that Flybe couldn't be relied upon to get me on the next available flight.

JPears

It's generally accepted that you can't claim twice for the same journey. Because you only paid for one journey.
If you obtained a refund for your first cancelled flight, then paid for your replacement fight, you would have a stronger case for 2x compensation.