Flight delay and cancellation compensation, Flybe ONLY

JPears

I would have thought a tyre blow on take off would be one of those rare EC occasions as it becomes a safety issue in relation to the flight concerned?

Vauban

JPears wrote: »

I would have thought a tyre blow on take off would be one of those rare EC occasions as it becomes a safety issue in relation to the flight concerned?

Perhaps but if it took off okay, then why land in Birmingham rather than Manchester? Weather? Other safety? Or operational convenience for airline. Need an explanation from Bott & Co.

Hilaryt61

Hi
I have read the MSE guidance but still a bit unclear about what i should be claiming from FlyBe. I had a flight from Exeter to Glasgow via Manchester. Due to airline fault (they have admitted this) we missed our connecting flight in Manchester and were put in a taxi to Glasgow- arriving in Glasgow over 5 hours late (3 in the morning!). This is an EU to EU flight but from the guidance it seems like the "over 5 hours" delay seems to apply to "EU to non EU". The airline have offered 250 euros compensation which is great but I would like to know that they are not hoodwinking me- ie should I be expecting a bit more and/or a refund of the ticket?
thanks

Caz3121

read Vauban's Guide and look at the Flybe thread
€250 is the correct amount as it is based on distance
refund of ticket applies if delay over 5 hours and you choose to abandon trip and not use the ticket
the alternative to taxi back would have been a flight the next day and overnight at airline expense but no change to the compensation with either option

Katiee32

Hello
My internal UK Flybe flight was cancelled with no explanation. We had been at the airport four hours before the 'flight cancelled' sign came up on the boards.

Flybe was unable to get us on another flight until three days later and therefore offered us a coach to get back. The journey was 400 miles and we arrived to our destination 8 hours after we should have.

I have written to Flybe requesting a refund and compensation. The journey back was extremely uncomfortable and very inconvenient. They have responded to say they can offer £75 in Flybe vouchers or £60 cash as compensation. They said they would not offer a refund as we got to our destination. My argument is that we got to our destination 8 hours later through a very uncomfortable journey, one I would not have chosen myself (hence why I booked the flight).

My questions are:

Am I entitled to a refund seeing as we could not be booked on another flight (their reason was all flights were full)?
Am I entitled to more compensation? This amount seems very small to me. It doesn't cover the amount I paid for the flight.

I look forward to your responses - thanks in advance

Tyzap

Hi Katiee32,

Wow they are cheeky.

Please copy and paste you post onto the following dedicated thread for Flybe and you will receive an answer from someone.

https://forums.moneysavingexpert.com/discussion/4384703

Thanks.

Katiee32

Hello
My internal UK Flybe flight was cancelled with no explanation. We had been at the airport four hours before the 'flight cancelled' sign came up on the boards.

Flybe was unable to get us on another flight until three days later and therefore offered us a coach to get back. The journey was 400 miles and we arrived to our destination 8 hours after we should have.

I have written to Flybe requesting a refund and compensation. The journey back was extremely uncomfortable and very inconvenient. They have responded to say they can offer £75 in Flybe vouchers or £60 cash as compensation. They said they would not offer a refund as we got to our destination. My argument is that we got to our destination 8 hours later through a very uncomfortable journey, one I would not have chosen myself (hence why I booked the flight).

My questions are:

Am I entitled to a refund seeing as we could not be booked on another flight (their reason was all flights were full)?
Am I entitled to more compensation? This amount seems very small to me. It doesn't cover the amount I paid for the flight.

I look forward to your responses - thanks in advance

Katiee32

Thank you! I think they're being cheeky, curious to know what others think

Caz3121

what was your flight number and date?
EU261 may be payable but this will depend on the reason for the cancellation

Tyzap

EU261 compensation of 250€ p/p will be due, along with a duty of care and re routing etc, providing that the cancellation was not due to an 'Extraordinary Circumstance' this is how the regulation words it.

3.2.6. Rights associated with cancellation
Cancellation of a flight gives a right to reimbursement, re-routing or return as defined in Article 8 of the Regulation, a right to ‘care’ as defined in Article 9 and, under Article 5(1)(c), a right to ‘compensation’ as defined in Article 7. The underlying principle of Article 5(1)(c) is that compensation is to be paid if the passenger has not been informed of the cancellation sufficiently in advance.
However, compensation does not have to be paid if the carrier can prove, in accordance with Article 5(3), that the cancellation is caused by extraordinary circumstances which could not have been avoided even if all reasonable measures had been taken29.

and this...

When passengers are offered the option of continuation or re-routing of a journey, this must be ‘under comparable transport conditions’. Whether transport conditions are comparable can depend on a number of factors and must be decided on a case-by-case basis.

It all depends on what the reason was for the cancellation.

Good luck.