Flight delay and cancellation compensation, Flybe ONLY

Redaspen85

Hi there,

I have claimed compensation for a Flybe flight that was cancelled last April due to crew sickness. An alternative wasn't available until the next day and I chose not to take the next flight?(the next day 8 hours later).

I wrote a paper letter to them over 4 weeks ago but had no response. How quick are they to reply usually? I didn't put an email address on my letter but should I email them now?

Thanks

Justice13075

Download and read Vaubans guide that's your bible. All explained in the guide

jubbliehontas

Hi all, am sat in hotel after horrendous evening yesterday waiting in airport for a flight that was supposed to leave at 18.35, it was delayed three times with the projected take off at 11.30pm. At 11 they then said they were cancelling and would put us up in hotel and arrange flight for following day. So my question is I am now catching a different flight arranged by them, but was delayed for a considerable amount of time am I still eligible for compensation. App there plane was late or had issues in Channel Islands and this impacted our travel. At one point they said a new plane was on its way from U.K. To Channel Islands to then come to us in Exeter. Any advice appreciated. It's been a horrid time. I've lost work, had additional expenses and am absolutely nakerd. This is my first weekend away from kids too! The hotel they sent us to asked us to sleep with strangers and swore at us and disabled customers. Please give me some good news! Thanks

WPC123

jubbliehontas > duplicate post > answer has already been provided!

Bobjeffboo

Hi all, I've read through vaubans guide and through a lot of posts but none seem to match one so wondering if anyone is kind to offer any guidance on my situation please?

Due to fly out from London City to CDG Paris on 10 Feb at 9.05. Flight was delayed and eventually cancelled at 10.30. We were offered a refund or to travel to Heathrow for another Flyby flight at 4.05pm. As there were City Jet flights out from City to Orly at 11.35 I asked to purchase that ticket but was offered it free of charge as an alternative. That flight too was delayed (due to the incoming flight) but I eventually ended up in Orly airport at 4pm.

The Flybe flights were all cancelled due to the fog however all Cityjet and BA flights flew out as they had 'the right type of plane!". Apparently Flybe planes cannot fly in fog. Would this come under the 'extraordinary circumstances'? Just wondered as other planes could fly!!!

Thanks
G

Alan_Bowen

Fog is generally a good defence, Flybe use very different planes to BA and Cityjet who use jets on those routes. If the plane cannot fly due to weather conditions, there is no claim for compensation, just a duty to look after you during the delay.

xxdiddiexx

Hi.
I posted the message below in another thread but thought I'd post here to get your views and let me know if I have a case. Here goes....

Last year I had a flight cancelled by FlyBe (Aberdeen to London) as there was a hole that had developed in the runway. It was fixed within a couple of hours and airlines began taking off and landing. Except FlyBe, who claimed they were "physically not able to operate this flight with the restrictions imposed for safety reasons, accordingly to the EU261 regulation this is considered to be an extra ordinary circumstance"

They put us in a hotel miles away and put us on a 7:00am flight, which meant I had to be up at some ungodly hour in order to get to the airport

They claimed they were not allowed to fly that evening. Then upon further pushing they said they cancelled the flight themselves. I am going around and around in circles with this lot. The case is currently with the Retail Ombudsman who don't appear to be investigating the matter and challenging FlyBe. Instead they seem to be playing postman.

Has anyone had any experience of dealing with Flybe? Does anyone have any suggestions on what to do next? I feel as though FlyBe are deliberately trying to avoid compensation.

Additionally, it does not look good to my Employers when my colleague who was flying with BA managed to take off that same night, albeit a few hrs later - while i had to stay overnight and arrive at work late the following day.

Tyzap

xxdiddiexx wrote: »

Hi.
I posted the message below in another thread but thought I'd post here to get your views and let me know if I have a case. Here goes....

Last year I had a flight cancelled by FlyBe (Aberdeen to London) as there was a hole that had developed in the runway. It was fixed within a couple of hours and airlines began taking off and landing. Except FlyBe, who claimed they were "physically not able to operate this flight with the restrictions imposed for safety reasons, accordingly to the EU261 regulation this is considered to be an extra ordinary circumstance"

They put us in a hotel miles away and put us on a 7:00am flight, which meant I had to be up at some ungodly hour in order to get to the airport

They claimed they were not allowed to fly that evening. Then upon further pushing they said they cancelled the flight themselves. I am going around and around in circles with this lot. The case is currently with the Retail Ombudsman who don't appear to be investigating the matter and challenging FlyBe. Instead they seem to be playing postman.

Has anyone had any experience of dealing with Flybe? Does anyone have any suggestions on what to do next? I feel as though FlyBe are deliberately trying to avoid compensation.

Additionally, it does not look good to my Employers when my colleague who was flying with BA managed to take off that same night, albeit a few hrs later - while i had to stay overnight and arrive at work late the following day.

There are two important points here.

1).
A hole in the runway is almost certainly an Extraordinary Circumstance which gives the airline a reason to not pay compensation.

2).
A decision to not operate the flight, once the runway had been repaired, is an operational decision and would not excuse the airline for cancelling the flight.

The regulations are very keen that an airline does it's utmost to continue the passengers journey following a delay. For this reason I believe that Flybe may be required to pay 261 compensation depending on some details, which are not clear from your post.

Enter your flight details into one or two online flight delay checkers to obtain their opinion. However, because the initial delay would be classified as an EC, they may not want to take up your case.

Good luck.

Bobjeffboo

Alan_Bowen wrote: »

Fog is generally a good defence, Flybe use very different planes to BA and Cityjet who use jets on those routes. If the plane cannot fly due to weather conditions, there is no claim for compensation, just a duty to look after you during the delay.

Thanks for your help

xxdiddiexx

Tyzap wrote: »

There are two important points here.

1).
A hole in the runway is almost certainly an Extraordinary Circumstance which gives the airline a reason to not pay compensation.

2).
A decision to not operate the flight, once the runway had been repaired, is an operational decision and would not excuse the airline for cancelling the flight.

The regulations are very keen that an airline does it's utmost to continue the passengers journey following a delay. For this reason I believe that Flybe may be required to pay 261 compensation depending on some details, which are not clear from your post.

Enter your flight details into one or two online flight delay checkers to obtain their opinion. However, because the initial delay would be classified as an EC, they may not want to take up your case.

Good luck.

Thank you for your reply.
What further details could I add that would make this clearer?