Flight delay and cancellation compensation, BA ONLY

serenseren

Glad to hear some success stories, well done for not giving up. I am still waiting for a substantive reply to a claim I made on the 13th November, which was chased by email twice in December. I will be preparing a letter before action this weekend if I have received no reply by then.

Northern_Si

Hi,

I'm trying to claim for a flight back in 2007. It was a 3 hour delay on the BA Manchester to Heathrow shuttle which caused us to miss our connection on the BA Singapore flight. BA are not playing ball, so contacted the CAA who won't help as it is past the 6 year rule even though I started the complaint within 6 years. Any suggestions what I can do with CAA? At the moment I'm considering making a Freedom of Information Request for the details.

Thanks in advance,

NS

richardw

Did you start a court action within 6 years?

Tyzap

Do you have correspondence from BA to prove when you started your claim?

David_e

Tyzap wrote: »

Do you have correspondence from BA to prove when you started your claim?

I'm with richardw on this - it is the date on which the court claim is lodged that is critical. It matters not when any other correspondence was sent.

111KAB

RichardW is 100% correct.

Vauban

David_e wrote: »

I'm with richardw on this - it is the date on which the court claim is lodged that is critical. It matters not when any other correspondence was sent.

That is correct - unless you can prove you were deliberately mislead and thus prevented from starting your claim.

Northern_Si

Thanks everyone.

I thought the 6 year thing might have been when you first start the complaint (which I did last October) not when you start court proceedings. Never mind, it was a long shot.

The only thing that has happened since this incident is that I've refused to travel BA since.

I'm still tempted still making a Freedom of Information Request with the CAA just to see if BA did lie to me in their responses.

NS

David_e

Northern_Si wrote: »

I'm still tempted still making a Freedom of Information Request with the CAA just to see if BA did lie to me in their responses.

FoI requests are free so nothing to lose but what is it you are seeking to establish? Presumably the CAA would have information regarding your flight is someone else had raised it with them - but not otherwise, I suspect.

leyton2002

Got delayed in Bangkok due to technical issues with the inbound plane from Heathrow which led to a 5 + hour delay for my fligh. They had to change planes at heathrow. I thought this would be an easy case for compensation but have recieved the following email from them.

Thank you for contacting us about your claim for compensation. I apologise for the delay in replying to you.
Your claim for compensation has been refused because flight BA0010 on 18 January 2014 was delayed as during the final maintenance checks, we discovered a problem with the radome. There are numerous parts that the airline may be required to replace within a specific timeframe. These parts are kept fully stocked and ready to fit. As this particular ‘part’ was not due to be replaced, this constitutes as extraordinary circumstances. Under EU legislation, British Airways is not liable for a compensation payment in this situation.
Unfortunately airline operations are subject to circumstances outside the airline's control. British Airways takes all reasonable measures to avoid delaying a flight in such circumstances. Consideration is given to whether there are any operational options available before a decision to delay is made. We are sorry that the delay was necessary in this case.
Thank you for following this up with us. I do hope we have the chance to welcome you and your travel companions on board again soon.

Best regards

My argument is that this maintenance issue happened at Heathrow (the home of BA) surely they have all available parts in there vast hangers!! Also technically the issue was with the inboud flight not my flight.

any opinion would be appreciated
thanks